Brockman Automotive Service Center

Eck Robinson

★☆☆☆☆

3 weeks ago

Terrible place to take your car. Unprofessional and they put new parts on top of old parts. Then they want you to pay for the mistakes they make. DO NOT TAKE YOUR CAR TO THIS SHOP‼️‼️‼️‼️‼️‼️

Roy Dickerson

★★★★★

5 months ago

Started losing power on the interstate, but made it to the exit where Brockman was. These guys took me in right away diagnose the problem or the part and had me back on the road in an hour very prompt and courteous service. I highly recommend.

caroline jones

★★★★★

Edited 3 months ago

I was in my 7 day test drive period before purchasing my Mercedes when I noticed an issue with the Drivers side window. Mark and his staff were able to examine the vehicle for other issues and send in a claim for repair before my 7 days were up. They ordered the part and fixed my car the following day which helped me decide on the purchase. Hopefully, I’ll have a long relationship with my new vehicle & Brockman Automotive. Caroline

Alex Chapman

★★★★★

2 months ago

Great and knowledgeable team members! Kept me well informed throughout the repair process and provided reasonable pricing for services. Highly recommended!

Dawn Thompson

★★★★★

Edited a month ago

I could not be more pleased with the service I received from mark and Brock - they were extremely thorough and professional looking after my car. I would definitely recommend their service and will be going back!

Irene M

★★★★★

5 months ago

What a nice group of people working here. Had to get 4 new tires, thy got me in without having to wait a week. Answered every question I had. Even the mechanic who worked on my car came out to explain something to me. Great service

Crispian McDaniel

★★★★★

4 months ago

These guys have been incredible. They’re incredibly well priced and are very honest. They’re beaten most other places on all prices while still using warrantied parts. Super nice guys as well. And probably the cleanest bathroom you’d ever see in an auto shop. Will be using them for my personal and all business vehicles moving forward.

Darwin Agate

★★★★★

3 months ago

Great shop. Had 4 tires mounted, balanced, and installed +wheel alignment. Friendly and professional.

Phyllis Misner

★★★★★

Edited 2 months ago

Truly, the best experience I’ve ever had at a shop. Outstanding customer service! Had to do a quick tire change but had to get to work, and they dropped me off! Awesome job guys!

Beth Ansert

★★★★★

5 months ago

I had an emergency tire situation happen on the freeway right before I exited at the 101. Boy was I glad this shop was right there as I’m certain I wouldn’t have made it home. They got me in immediately and were able to plug the tire and get me on my way within 20 minutes. They were super nice and quick. Saved my bacon and my wallet!

Michael Donohue

★★★★★

Edited 4 months ago

What a wonderful experience! Easy process to schedule appointment. Everyone was so helpful and they were quick with getting my repairs done. They explain everything very well with what repairs are needed and recommended. Great pricing! Will definitely be coming back in the future with any other car maintenance or repairs needed.

Scott Chandler

★★★★★

Edited 5 months ago

The staff is excellent and very thorough. Mark Brockman treated us very fair and we have found a new service center for our Cadillac. Not only did they contact my extended warranty company about my concern and took care of those items. They were able to perform some routine maintenance for us as well. Thank you Mark and Todd

hugh moss

★★★★★

4 months ago

Another customer of Brockman referred me to this place when my car broke down out on the highway. Mark Brockman handled everything from finding a tow truck to getting the right repairs done and communicated with me through the whole process. I am very impressed and will use this shop for any up-coming service on my vehicles. Clean shop, very experienced mechanics that inspire confidence, it's like I've suddenly found new friends !

Nick Nelson

★★★★★

a month ago

Great place, great work, honest and friendly. Found this place a year ago after breaking down near this exit- such a great experience still going back even though it is not close to my house. Thanks Mark and Todd for the Quality work!

Trevis Thompson

★☆☆☆☆

a month ago

I paid about $1200 for a belt-related repair. Less than a week later, my car failed again due to the same problem I originally took it there for..wouldn’t run, wouldn’t start. I called the shop and was told to “bring it back so we can take a look.” They said nothing about another diagnostic charge, which made me think they were going to recheck the repair that they literally just did. After paying out of pocket to tow the car back (about $100), I was charged another diagnostic fee and then given a new quote for the same belt system. No discount. No credit. No goodwill. Just pay again or take your car. I was told it was “unrelated” because a different component in the same system failed.. the pulley and tensioner. But that’s exactly the problem. If the pulley was warped and the tensioner was out of line, how was that missed during the original belt repair? Their own invoices show the belt was thrown again due to pulley alignment. How is that a new issue? Seems to me that’s a missed diagnosis and they didn’t want to eat the cost so that pushed it right back to me.. Communication was also poor. My car sat at the shop for about two weeks with no updates. I had to call every day until they finally updated me on the new quote of $800 more regarding the same issues..so now I’d be out about $2k for the same problem… I had to tow my car(again) to another shop just avoid a possible repeated cycle.. If you come here, ask detailed questions up front about diagnostic fees, comeback policies, warranties, and what is or isn’t covered because once a repair fails, everything seems to fall back on the customer…

Danielle Sims

★☆☆☆☆

8 months ago

Ongoing nightmare with this place. Issue was with windshield wipers, trunk sensor and an oil change. Stayed up there for three hours while they took everything apart. First wrong part was ordered for a trunk sensor. I said no worries I’ll pick it up until correct one comes in. I went to pick up in the middle of a rain storm and no oil change or wipers changed. They quickly changed the wipers and guess what they flew off my car 1 minute down the road where I had to get out in traffic to retrieve. Correct part came in had to drop off again. They delivered back to me with the trunk completely a mess see pictures below. Damaged seals and side panels completely jacked. Stay AWAY!

Emily Applegate

★★★★★

2 weeks ago

I blew a tired on my way back to Texas from NJ and this place DID ME RIGHT. Turned out I needed 4 new tires to get back safely. They walked me through everything, made me trust them, and were okay with me and my two dogs sitting in their lobby while they worked on my car. Forever grateful they were the closest place to where I was because I couldn't have asked for better help or service in that moment of need!!