About Business
For professional Car Repair care in Burien, WA, Renton, look no further than Burien Auto Repair Inc. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 201 pieces of feedback. They have become an integral part of the Burien, WA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Renton, Burien Auto Repair Inc is ready to assist with your next project or repair.
Google Reviews
Rochelle Hagenlocher
★★★★★
3 years ago
I have always hoped for an auto mechanic I can trust and rely on, and Richard at Burien Auto Repair is exactly that. Richard is extremely knowledgable and loves to share his knowledge with his clients so they better understand their car. Most recently, I had a leak in my vehicle so brought it in, Richard quickly showed me that the water was due to a clogged drain on my sun roof, then proceeded to show me how it should work (the left side of the card) and then what mine was doing (where the water was coming in). He cleared the drain and then showed me how it was working again properly. He didn't even charge me for his time or explanation- this is a true testament of someone who genuinely cares about their clients and equipping them with knowledge. I have also used Richard to fix my trunk mechanics and a few other maintenance issues and he has always been extremely helpful, straight forward, and trust worthy. Richard will tell you the truth, give you options, and let you decide, he won't try to up-sell you on services you don't need or confuse you- he offers everything you want in a mechanic PLUS his kind and helpful demeanor make him a top choice when picking out where to take your car. I definitely recommend Burien Auto Repair.
Aidan O'Neill
★★★★★
5 years ago
I brought my Jeep Grand Cherokee down to Richard to service my brakes. After a review of all of my brakes he saw that I had a good amount of life left and explained that a noise I was hearing was due to the material of the brake pad. Instead of proceeding with the brakes, he was honest, informative, and all-around a good dude! Then, I get into my car and find that his team had vacuumed out the entire thing! Best service I've ever had and the price for the shop's labor was extremely reasonable. I think I found my long-term spot for car maintenance!
Amy Brown
★★★★★
6 years ago
Will definitely be going back for any car issues. Richard is super trustworthy and reliable. He understood that I wanted just the bare minimum fixed on my car to keep it running and helped me keep the cost down and really stick with the basics. Had my car ready to go super fast and was very friendly. Great service and would definitely recommend!
Sam Tan
★★★★★
5 years ago
This place is so awesome. Richard fixed our car in less than 24 hours, just a starter issue but he was honest about the other issues we may also want to address. Then when we came to pick up the car, he did a show and tell of the filters we needed changed too. What a great repair shop. I honestly did not look at reviews when we found this place. When my car died, I just looked to see who was open near my house that I could tow it too and he really did not disappoint. We will be going back here for all our other car repairs moving forward. Thanks for the excellent service. Oh and the vacuum and washing of the car was such a nice added touch for when we came to get it!
Sandy Jones
★★★★★
a year ago
I drove from out of town to purchase a car. Richard gave me some of the BEST customer service making sure to do a thorough inspection that saved me money and gave me the peace of mind with my purchase! I would highly recommend this shop!
Wendy Rineman
★★★★★
a year ago
Richard is extremely knowledgeable and educated me on what the issues are with my car and what needed to be completed to solve the issues. It was the best experience I've had when it comes to car problems. Highly recommend!
Niki Haddan
★★★★★
a year ago
Richard is fantastic and takes such good care of my Subaru. He is always available and does an outstanding job whether it is simply an oil change or addressing deeper issues.
Jenn Campbell
★★★★★
Edited a year ago
Richard from Burien Auto Repair is great! We brought in some cars a few years back and were happy with their service. And now, I brought my pickup truck in to diagnose a set of check engine codes that the dealership wasn't able to diagnose just a couple weeks before. It only took a few hours for them to call me having found and researched the problem, the is apparently specific to the exact engine of my less common truck model.
Brooke Peterson
★★★★★
10 months ago
I've been seeing Richard for years and wouldn't ever go anywhere else! He is honest, up-front about pricing and immediate versus pausable needs, and is highly knowledgeable. I've been in here probably five times now and refer everybody I know to him!
Rachael Taylor
★
☆☆☆☆
a year ago
REGARDING BUSINESS RESPONSE: I talked to one of the mechanics that morning. Face to face. He knew I was there, knew where my car was parked, and said I would be first to be fixed because I was the only car there. He didn't mention any back up due to weather. He also said to put the keys in the box. So I put them in the physical box as instructed. He watched me do it. According to the business' website and what I was told on the phone the office opened at 8:30 and the drop box should not have even been needed when I arrived at 9:30. I called and scheduled for my serpentine belt to be replaced as part of routine maintenance. Nothing was actively broken. At the time I asked for an estimate on how long a standard replacement would take. I was informed that I just dropped my car off after 8:30 and they will contact me when it's done. They do not give time estimates. The day of my appointment was unfortunately a day that the area had snow and everything just was delayed. I dropped my car off at 9:30 a.m. and was instructed by the staff member to fill out an envelope, put my key inside, and put it in the box. This seemed really weird since their office should have been open to take my key. The envelope they have you fill out also requires you to sign that you authorize any and all work they will do on your car. I had to write a note saying that if they did any work other than my serpentine belt I wanted them to contact me for pre-approval. I did not feel it was safe to give them blanket approval for any and all work. I was also informed by the staff member that the owner, who he implied would be working on my car, was at yoga and would not be back to start maintenance for an hour and a half. I called to check on my car at 12:30 and got a hold of the owner who was out on another errand and did not know the status of my car. I called the alternate telephone number which also went to the owner. So there was no telephone number for a customer to call and reach anybody actually at the physical location. I walked to the service center only to find out that my car had not actually been looked at yet. I took my keys and I left without getting any maintenance done. I chose this location because it was geographically desirable and I could walk to it and because they were associated with AAA. I will also be AAA to make sure they are aware what type of businesses they are associating with?
Catharine Sowa
★★★★★
a year ago
Service here is trustable, reliable and fast. I am able to get my car in right away and the turn around is very quick. Communication is great and I’m never surprised with my bill. I would definitely recommend Burien Auto Repair for any auto needs.
Tricia Hagerty
★★★★★
a year ago
Five Stars - Excellent Service! I had an outstanding experience with Burien Auto Repair. Not only do they provide top-notch automotive services, but they also went above and beyond to help me sell my used BMW. Their team was professional, knowledgeable, and incredibly helpful throughout the entire process. I couldn’t have asked for better support. If you’re looking for a trustworthy, reliable auto shop that genuinely cares about their customers, Burien Auto Repair is the place to go. Highly recommend!
laura bradley
★★★★★
a year ago
For the decade I lived in West Seattle, Richard always went above and beyond for all my needs w both my Tacoma and Promaster. He's honest, straight forward, and doesn’t try to sell you services you don’t need. As a single woman, this is very important to me as i feel some mechanics will take advantage of that to make more money and sell more services that i don’t necessarily need at that time. He's the best mechanic I've ever had! Highly recommend him. I will miss him now that I've moved away from Seattle!
Bob Clark
★★★★★
Edited a year ago
Richard is always reliable, prompt and refreshingly honest about how to proceed with everything related to our vehicles—even when such advice doesn’t lead to extra repairs in his favor! He seems to care most about the overall integrity of our result than his own bottom line. Much appreciated!
Daniel Herda
★★★★★
a year ago
Richard is the best! Highly recommend this most trusted mechanic we know. Been taking all my vehicles to him for years and he has always treated us fairly and provided options to allow us to make informed decisions.
J Cnepper
★★★★★
7 months ago
Richard is the best! He's very honest and gets the work done very quickly I had a very old car that had a check engine light come on and he walked me through everything every step of the way. He was able to fix and I was very pleased. No overcharging and just wanting to help the customer that's very rare these days
mascott
★★★★★
a year ago
This review is long overdue. A bird decided to make my Honda CRV's grill their home a few months ago. I didn't feel confident enough to remove it by myself. My Google search for mechanics in Burien yielded Richard's shop and I decided to give it a try. He not only removed the bird's nest in less than 10 minutes. He didn't charge me a dime!! I have an oil change package with the dealership for the next 7 years and they gave me a quote of almost $300 to remove that bird's nest. I have another car (2016 Mazda) that I plan to bring to Richard for all my car maintenance issues. You sir have found a customer for life. This guy is the real deal. Professional, competent and honest. I owe you Richard.
Robert Blevins
★★★★★
a year ago
These guys are good and charge fair prices for the excellent work they do. Recently I bought a low mileage 1998 Chevy S-10 and had the guys at Burien Auto Repair do some suspension work on it. They also checked out some other systems when I told them I was taking that rig on a long road trip. It's been laying down the miles without missing a beat ever since. Picture of the truck in Kansas is shown. Thanks guys!
Kenzi Bird
★★★★★
4 months ago
Look no further for a trustworthy mechanic. Richard is great, easy to talk to, and has always done right by me. He takes the time to explain things so non-car savvy people can understand. He'll let you know if a pricey repair can be put off until later, and he'll tell you how to know when it's time to get it fixed. My car's old and needs some pricey repairs now and then but I feel secure knowing it's in good hands here. I'll happily be a customer for life.
