Cache Valley Autocare

Kai

★★☆☆☆

10 months ago

I have tried going to Cache Valley Autocare many times in the past few years and they lack the quality service needed to gain new customers. I had my current issues resolved by talking to Spencer but you shouldn't have to involve the manager to have a decent experience at a mechanic shop. A few years ago, I had an issue with my car having multiple lights, a code reading the tire was the wrong size, and abs lights turned on. I took my car in to see if they could figure out what was happening and they would just reset it the few times I took it in. I was able to figure out the issue and brought it in again, but they ignored my research and told me it probably wasn't the issue and I needed to go to the dealership- but I went to get a second opinion, told them the issue from my research, and was immediately able to get the part replaced by another mechanic (which solved my issue). After that experience, I stopped coming to Cache Valley Autocare for a few years. I decided to come back to get my brakes done, as I had a coupon and I feel like it's difficult to mess up getting brakes done. I called to make an appointment and they didn't even ask what type of brake pads I had or what I wanted. I assumed they were going to give me the same type of brake pad but once I picked up my car I could tell they were worse than my last brakes. After giving the brakes 2 1/2 weeks to break in, I decided that something was wrong and it was most likely the pads themselves. After doing a full work-up on my car, Spencer was able to figure out that they put the shops "preferred" brake pads on my car INSTEAD of just doing the type I had before- the recommended brake pads. They did not communicate this to me at all and also didn't communicate that I was paying for a "lifetime warranty" as well. Spencer tried to make it right and spent a lot of time out of his day trying to fix a mistake that was made entirely by lack of communication in the first place. Their initial service is low quality and needs to improve greatly before I will ever come back here again.

Ryan Walton

★★★★★

7 months ago

They were incredibly helpful and kind when I went in with my car. They discovered the issue and explained it thoroughly to me, listing the options that I had. They didn't charge me for checking out the car -- which was so kind of them -- and they even sent me a letter in the mail thanking me for coming in. Great people and a great place.

Christine Smith

★★★★★

7 months ago

My cars radiator went out and I was barely able to pull into their auto repair shop. They were very kind to try and figure out what was wrong even though they were busy and their schedule was full. The receptionist was very helpful in trying to find me a rental car. Spencer stayed late that night to see what was wrong with my vehicle so he could call me the next day with an update. They did not have the exact tool that was needed for my buick but they didnt charge me anything for all the assistance and labor they did for us. I was extremely stressed about my vehicle and situation having 3 of my kids in the car when we broke down. This shop bent over backwards to help us. Highly recommend using them!

Caden Stevens

★★★★★

2 months ago

Great shop. Usually fairly busy as they are the best shop in the valley. They do quality work at a good price. And they don’t recommend unneeded repairs to try and get more money

Toby Reid

★★★★★

Edited 6 months ago

I can't recommend this place enough. The free diagnosis drew me in initially, and they were very personable and helped me understand the emissions test process (beyond what was their job to do). More recently, I brought in my vehicle for intermittent starting problems. They stayed over an hour past closing time on the one day they finally managed to get the vehicle *not* to start, so they could get an accurate diagnosis. With my approval, they replaced a couple parts and ran more diagnostics, eventually finding the exact problem (something that a Chevy dealer would have to handle, unfortunately). They charged me absolutely *nothing* for the parts and labor used thus far, since they hadn't *fully* repaired the vehicle. Spencer, in particular, was very good with explaining it in a way I could understand and working with me through the process, keeping me well-informed on what they were doing.

Mandy Mackay

★★★★★

7 months ago

We love Cache Valley Autocare so much! We’ve brought our cars in so many times over the last few years, and they always do a great job. They always explain what needs to be done and get our approval before they do it. They’re always super friendly and welcoming. I never feel taken advantage of when I’m there. If we ever leave Logan, the hardest part will be trying to find another mechanic as kind and trustworthy as CVA!

shannon pointer

★★★★★

5 months ago

Always a good experience at Cache Valley Auto. Spencer goes above and beyond to explain and educate. We're so happy to find such a good, honest mechanic after moving here!

Rylee Wetzel

★☆☆☆☆

4 months ago

My husband went in to get a head light replaced due to us not having the time to do it. My husband spent over 45 minutes at the shop for them to tell him that the bulb is 150$ for one. That was after the guy sat there complaining about working on the car stating that it was horrible. My husband just got home and we looked up the parts online and found that one bulb is as low as 24$ for HID and as high as 53$. My husband finally told them to put the car back together and he would do it his damn self. We will never be back to cache valley auto.

Steve McDonald

★★★★★

6 months ago

We had what we thought was a crisis with our truck and had it towed to Cache Valley Autocare. I talked to Spencer and gave him the greenlight to perform any diagnostics he needed to complete and let me know how much I owed him for repairs. Based on the sounds the truck was making, I was expecting a huge bill. After working on the truck it turned out not to have any problems with it. He and his staff could have diagnosed anything and charged me whatever they wanted, and I would have paid it. These guys are as honest as they come and they take care of USU students. Spencer even volunteered to reach out to my son to make him feel better about the whole situation. As long as I have a vehicle in Logan, it's the only place I'll take it. Don't hesitate to trust these guys with your business.

Karen Allen

★★★★★

7 months ago

I was on my way to a luncheon when the dashboard lit up with alerts that sounded like serious trouble to me! Since I was right in front of CVA, I turned in and parked. Inside, I was greeted by a friendly young woman who asked very knowledgeable questions about what had happened. She immediately had Spencer come to the front desk. After I explained what happened, he took a quick look under the hood with some instrument and reassured me that the car was safe to drive. He also told me that if I wanted to, I could bring my car in later for a more detailed look. He even told me the cost. The atmosphere was so friendly, and I also felt that Spencer and his mechanics, were very knowledgeable. I highly recommend Cache Valley Autocare. They are knowledgeable, friendly and great service!

Kristen Winterton

★★★★★

7 months ago

Spencer and his team always treat me right. I've been taking my vehicles to them for 15 years and they've done honest, high-quality work with fair pricing. I've referred friends and family and they've all also had good experiences here.

Shane Sorensen

★☆☆☆☆

3 months ago

This shop thinks it’s OK to overfill your engine oil. Just ask them and they will tell you it’s no big deal. Don’t worry… for me. I want my oil right on the dot. I don’t want an extra quart of a quart !!! After a weekend up in the mountains, the extra oil has to go somewhere, especially in a 20 year-old vehicle so that’s great that two days later it’s right on the button but I know that I checked it on a cold engine with 1.5 miles on odometer after I brought it home from your shop and I had way too much oil! Thanks, but you can keep your extra oil

Elsa Nilsson

★★★★★

a month ago

Brought in my car after getting it scanned at an auto parts store where multiple things were flagged. I took it to Cache Valley Autocare and they scanned it themselves and couldn’t find any of the major issues the auto parts store scan picked up. Saved me a lot of trouble and money, so thank you! Also super friendly and helpful!

Henry Nguyen

★★★★★

4 months ago

Roommate recommended me after a similar experience. Came in 30 mins before they closed because one of my covers under my car just barely popped off and was dragging. They took care of it right away and didn’t charge me for their time and service. Amazing group of people! I am definitely planning to come back here again for my tires and spark plug replacement.

Steve Eaton

★★★★★

2 months ago

Because I am repair impaired when it comes to fixing my car, a mechanic can say anything they want about what’s wrong I just have to trust them. “The plasma injectors in your warp core are warbling so you are going to need an auto vasectomy or you will eventually just be able to make left turns.” Me: “Ah, ok.” I’ve searched for a shop where I feel I can just instinctually trust them, and I believe I’ve found that with Cache Valley Autocare. Don’t waste your time searching, these are the right people; they are mechanics you can trust.

Jackson Smith

★★★★★

a month ago

I had a leak in my truck that I was concerned about, I called and they fit me in that day! They kept me updated all day with progress on what they found, and were able to help fix the issue for a perfect price. I Highly, highly recommend to anyone!!

Izaak Walton

★★★★★

3 weeks ago

Spencer and his team were very thorough and communicative while troubleshooting my car. They are extremely knowledgeable and great to work with. I would highly recommend CVA to anyone!