Reviews
Derek Bonner
Thank you mark for putting up with my picky detailed request and handling every complaint i had, mark is the manager he never once complained and took care of everything i requested. My wife hit a very large dog with her car and mark and his team made it right every step of the way.
★★★★★ a week ago
Ruth Wyrick
Old fashion customer service. They made the repair process a great experience. Emailed several times a week to update progress. Tyler was my service manager and he is an asset to this business.
★★★★★ a week ago
Savini Jacob
The team here is so helpful and kind! They kept me informed on all repairs to my car and set aside a ring I left in the car when I dropped it off. Shout out to Tyler who kept me updated at all times and to Mark who took extra time out of his day to change a dim tail light and scrub out a stain on the car before I left. Highly recommend!
★★★★★ a month ago
Jenny Henriquez
★★★★★ a month ago
B Carter
When I dropped my vehicle, and I was not given a time, price, etc. Hardly spoke to me when dropping off. Never contacted me through the process. My car rental company called me to let me know they were told my rental was ending in 2 days. I called again and was told they think it will be ready. I finally got a call to pick up the car. Work was good, car washed, but it looked like soap was still on the back of the car, inside was clean. Just terrible customer service and no communication. Literally a 0/10 for communication.
★★★☆☆ a month ago
Earl Smith
I can’t say enough good things about the team at Caliber Collision! From start to finish, their excellent customer service truly stood out. My vehicle needed repairs and had to be transferred between their Nolanville and Waco offices. Both locations worked seamlessly to ensure everything was handled smoothly and efficiently.
A special shoutout to Courtney and Laurie at the Waco office, who went above and beyond to keep me informed every step of the way. Her constant updates and clear communication gave me peace of mind during the entire process. The Nolanville team also played a key role, ensuring my vehicle was transferred to the right location for the necessary repairs.
The level of care and professionalism from both offices was exceptional. My vehicle looks and drives like new, and I couldn’t be happier with the experience. If you’re looking for a repair shop you can trust, Caliber Collision is the place to go! Thank you, Laurie, and the entire team for your hard work!
Rating: ⭐⭐⭐⭐⭐
★★★★★ a month ago
Belinda Rios
We took our Jeep into shop after accident that I drove away from in September. Here it is December and I’m still getting excuse after excuse about this Jeep is not ready. Do they realize Jeeps are made in less time than this? Do they care about customer without a vehicle? Are they using Jeep for personal fun? I only can testify on timing as I have not seen Jeep since September. They never text or call me I have to call them and I try at least once a week. Maybe I should start calling daily.
★☆☆☆☆ a month ago
Clinton Hendrick
Great work and a stress free experience!!
★★★★★ 2 months ago
Michael Hocker
Great body work on truck. Tyler did a great job. A bit of a communication issue but otherwise excellent. Estimate was very close to final price
★★★★★ 2 months ago
Aubrey Williams
Outstanding service by all involved and an exceptional repair job.
★★★★★ 2 months ago
Ernesto De La Cruz
Shannon was the best thank you
★★★★★ 3 months ago
Jamila McDaniel
★★★★☆ 3 months ago
Peter Sellers
did not meet estimated deadline even though on friday I was called to say that 10 minutes beforew closing that the car was ready to pick up. Mysteriously on Tuesday afte a 3 day weekend the car was not readyuntil 4 pm after needing to be washed and test driven. Not very honest. Makes me wonder if they took my car on a trip.
★★★☆☆ 3 months ago
Elaine Griffith
★★★★☆ 3 months ago
James Elbert
★★★★★ 4 months ago
anna odermann
★★★★★ 4 months ago
Mary
Caliber Collision Waco on Bagby Avenue provided excellent customer service and high quality PDR hail repair! Great job Caliber Team!
★★★★★ 4 months ago
Rita Love
★★★★★ 4 months ago