Caliber Collision

Yvonne Almanza

★★★★★

a year ago

I would recommend getting your repair done at Caliber Collision in Garden Grove. The staff was very friendly, easy to talk to , answered any questions that I had. The location was easy to find, very clean and organized.

Joe J

★★★★★

a year ago

I recently had my truck repaired at Caliber Collision after the roof, which had been previously fixed by another Caliber Collision shop, started leaking. I was impressed with the exceptional service provided by Jonathan. He was incredibly kind, informative, and helpful throughout the entire process. Under their lifetime warranty, they addressed the issue promptly and efficiently. Jonathan's dedication to customer satisfaction and his professionalism made the entire experience stress-free. I highly recommend this Caliber Collision location for their top-notch service and commitment to standing by their work.

Robert Long

★☆☆☆☆

9 months ago

My recent visit to your establishment was a profoundly disappointing exercise in unprofessionalism. My objective was straightforward: to obtain a secondary estimate for my vehicle, a standard practice of due diligence for any discerning client. Despite my clear intention and documented insurance information, I was immediately met with a perplexing run-around. It became evident that there was no desire to provide the estimate I came for; instead, the consultation devolved into a series of baseless accusations from your representative. Demonstrating a complete refusal to listen to my request, he accused me of "shopping" for inflated estimates. His condescending tone and circuitous dialogue were entirely counterproductive, and it was clear my needs were being willfully ignored. To be unequivocally clear, my purpose was to perform due to diligence and identify a trustworthy auto body shop for both current and future repairs. The suggestion that my actions were driven by a need to manipulate an insurance claim is not only offensive, but it is also patently absurd. My financial capacity to address any vehicle repairs is more than sufficient; my sole motivation is to find quality workmanship and professional integrity—principles your staff failed to grasp. This experience has assured me of one thing: Caliber Collision will not be my choice of partner for this repair, or for any in the future. I will not be returning.

Mili Hernandez

★★★☆☆

a year ago

They recommended Caliber to me, not this location, and I chose it because it was the closest to my home. The customer service is ok, but it could be better. To start with, the promised date was not met, with the excuse that the part they requested for my car did not arrive on time. Then, I was not kept informed about the status of the repairs on my car. If I wanted to know how the repairs on my car were going, I had to call. I suppose the fact that I am a woman in a man's business puts me at a disadvantage, and that should not be the case these days. To finish, when I went to pick up my car, the person who delivered it to me seemed like he was in a hurry and told me that if something was not right, I should bring it back since it had a warranty. He did not even give me time to check my car, which on the outside looked super shiny, but on the inside they left it all dusty and with cardboard particles and some residue from the paint dust. I gave them my car, clean inside and out, with the dent, but clean.

Ivan Ortiz

★★★★★

a year ago

I picked this auto body shop based on their good review rate. I always like to check other people's experience before bringing my business to a business, so to speak. Now, to be able to help other people in my situation make a decision, let my tell you that my experience with Caliber Collision was nothing but good and hassle-free from beginning to end. Armando was very communicative and and either by phone or through text, kept in the loop through out the whole process. Moreover, he had my vehicle ready sooner that the promised time. Maggie is very informative, professional, and respectful. In general, excellent communication and customer service from everybody including Anthony and Sean who I had the pleasure to speak with over the phone a few times. In conclusion, if you want a hassle-free process, I recommend this location. 👌

Jordan Yin

★★★★★

a year ago

They do great work. Got my car back really quickly. Less than a week. The service was great, and everything went smoothly. They are really on top of everything. Working with the insurance and the rental place (Enterprise). I was surprised. Everyone was so professional and courteous. Thank you to both teams.

tiffany

★★★★★

8 months ago

A BIG Thank You to Anthony and his team for their work on my car. This is the 2nd time Caliber Collision has fixed my car. The first time was 9 years ago in a more serious accident where they totally rebuilt my car and made it look brand new! And now, just a few weeks ago with this fender bender. Once again, the result was like brand new. The staff was always polite and I was always notified of the progress of my car every step of the way. My car was even finished one day earlier than expected. The car was also washed and cleaned upon my arrival to pick up. They worked seamlessly with my insurance agent to finalize the repairs.

Edwin Cruz

★★★★★

a year ago

Armando and his team were amazing! They kept me informed during the whole process of fixing my car. I wasn’t really sure where to take my car since I’ve had bad experiences with shops not paying attention to detail. I was really pleased with the results. I would highly recommend this shop and make sure to ask Armando.

Phillip Garcia

★★★☆☆

4 months ago

Dishonesty is really big with me. Whether it was replaced or fixed, just give it to me straight. The repair techs did a good job.

Dan Amosa

★★★★★

a year ago

I was extremely satisfied with my recent experience at Caliber Collision. They made my car look brand new, did an amazing job of communicating with me, and had exemplary customer service. I would highly recommend this shop to anyone in the Garden Grove area. The whole process fell beginning to end was top notch.

Febe Castanon

★★★★★

a month ago

Very professional communication and easy to work with throughout the process Maggie and Anthony were Amazing

Tim Jansen

★★★★★

2 months ago

Excellent. Finished repairing my vehicle before the date they gave me. Even gave me a ride home

Cathy N

★★★★★

10 months ago

⸻ Absolutely great experience! My car was repaired quickly, and the quality of the work was excellent. The customer service was top-notch—friendly, professional, and very helpful throughout the whole process. Highly recommended. Huge thanks to the entire team!

Parpar1

★☆☆☆☆

a year ago

Never going back. It is not thw same as big Ron's was. Wife had to reject getting the car back because they missed a spot they were to fix and then after we got the car back in Jan it was hand washed by me one time. Now that it has been two months the wax or whatever they used has washed away after all the rain, washed it yesterday only to notice buffer marks and fine scratches all over the hood. 2 year old paint looks 10 years old.

Ana Orozco

★★★★★

7 months ago

Overall I had a good experience with Caliber. Repair was through my car insurance. My car was at caliber for a while but that was because I was back and forth with my car insurance, such a headache. Coverage was approved finally and car was ready for pick soon after. The staff at Caliber was approachable, communicative and friendly customer service.

Marlene Zambrano

★★★★★

3 months ago

They did a great job with fixing the grill and hood of my car. They also did an amazing good painting it. Thank you

Ken Vu

★★★☆☆

a year ago

Took twice as long as promised. Had to constantly call for updates.. Bed of truck left open personal gear got wet. Small dent still visible fuel tank was completely emptied. If they needed, it emptied for the work, they should have refilled it before vehicle was returned..