Caliber Collision

Parpar1

★☆☆☆☆

a year ago

Never going back. It is not thw same as big Ron's was. Wife had to reject getting the car back because they missed a spot they were to fix and then after we got the car back in Jan it was hand washed by me one time. Now that it has been two months the wax or whatever they used has washed away after all the rain, washed it yesterday only to notice buffer marks and fine scratches all over the hood. 2 year old paint looks 10 years old.

Cathy N

★★★★★

10 months ago

⸻ Absolutely great experience! My car was repaired quickly, and the quality of the work was excellent. The customer service was top-notch—friendly, professional, and very helpful throughout the whole process. Highly recommended. Huge thanks to the entire team!

Tim Jansen

★★★★★

2 months ago

Excellent. Finished repairing my vehicle before the date they gave me. Even gave me a ride home

Febe Castanon

★★★★★

a month ago

Very professional communication and easy to work with throughout the process Maggie and Anthony were Amazing

Dan Amosa

★★★★★

a year ago

I was extremely satisfied with my recent experience at Caliber Collision. They made my car look brand new, did an amazing job of communicating with me, and had exemplary customer service. I would highly recommend this shop to anyone in the Garden Grove area. The whole process fell beginning to end was top notch.

Phillip Garcia

★★★☆☆

4 months ago

Dishonesty is really big with me. Whether it was replaced or fixed, just give it to me straight. The repair techs did a good job.

Edwin Cruz

★★★★★

a year ago

Armando and his team were amazing! They kept me informed during the whole process of fixing my car. I wasn’t really sure where to take my car since I’ve had bad experiences with shops not paying attention to detail. I was really pleased with the results. I would highly recommend this shop and make sure to ask Armando.

tiffany

★★★★★

8 months ago

A BIG Thank You to Anthony and his team for their work on my car. This is the 2nd time Caliber Collision has fixed my car. The first time was 9 years ago in a more serious accident where they totally rebuilt my car and made it look brand new! And now, just a few weeks ago with this fender bender. Once again, the result was like brand new. The staff was always polite and I was always notified of the progress of my car every step of the way. My car was even finished one day earlier than expected. The car was also washed and cleaned upon my arrival to pick up. They worked seamlessly with my insurance agent to finalize the repairs.

Jordan Yin

★★★★★

a year ago

They do great work. Got my car back really quickly. Less than a week. The service was great, and everything went smoothly. They are really on top of everything. Working with the insurance and the rental place (Enterprise). I was surprised. Everyone was so professional and courteous. Thank you to both teams.

Ivan Ortiz

★★★★★

a year ago

I picked this auto body shop based on their good review rate. I always like to check other people's experience before bringing my business to a business, so to speak. Now, to be able to help other people in my situation make a decision, let my tell you that my experience with Caliber Collision was nothing but good and hassle-free from beginning to end. Armando was very communicative and and either by phone or through text, kept in the loop through out the whole process. Moreover, he had my vehicle ready sooner that the promised time. Maggie is very informative, professional, and respectful. In general, excellent communication and customer service from everybody including Anthony and Sean who I had the pleasure to speak with over the phone a few times. In conclusion, if you want a hassle-free process, I recommend this location. 👌

Mili Hernandez

★★★☆☆

a year ago

They recommended Caliber to me, not this location, and I chose it because it was the closest to my home. The customer service is ok, but it could be better. To start with, the promised date was not met, with the excuse that the part they requested for my car did not arrive on time. Then, I was not kept informed about the status of the repairs on my car. If I wanted to know how the repairs on my car were going, I had to call. I suppose the fact that I am a woman in a man's business puts me at a disadvantage, and that should not be the case these days. To finish, when I went to pick up my car, the person who delivered it to me seemed like he was in a hurry and told me that if something was not right, I should bring it back since it had a warranty. He did not even give me time to check my car, which on the outside looked super shiny, but on the inside they left it all dusty and with cardboard particles and some residue from the paint dust. I gave them my car, clean inside and out, with the dent, but clean.

Robert Long

★☆☆☆☆

9 months ago

My recent visit to your establishment was a profoundly disappointing exercise in unprofessionalism. My objective was straightforward: to obtain a secondary estimate for my vehicle, a standard practice of due diligence for any discerning client. Despite my clear intention and documented insurance information, I was immediately met with a perplexing run-around. It became evident that there was no desire to provide the estimate I came for; instead, the consultation devolved into a series of baseless accusations from your representative. Demonstrating a complete refusal to listen to my request, he accused me of "shopping" for inflated estimates. His condescending tone and circuitous dialogue were entirely counterproductive, and it was clear my needs were being willfully ignored. To be unequivocally clear, my purpose was to perform due to diligence and identify a trustworthy auto body shop for both current and future repairs. The suggestion that my actions were driven by a need to manipulate an insurance claim is not only offensive, but it is also patently absurd. My financial capacity to address any vehicle repairs is more than sufficient; my sole motivation is to find quality workmanship and professional integrity—principles your staff failed to grasp. This experience has assured me of one thing: Caliber Collision will not be my choice of partner for this repair, or for any in the future. I will not be returning.

Joe J

★★★★★

a year ago

I recently had my truck repaired at Caliber Collision after the roof, which had been previously fixed by another Caliber Collision shop, started leaking. I was impressed with the exceptional service provided by Jonathan. He was incredibly kind, informative, and helpful throughout the entire process. Under their lifetime warranty, they addressed the issue promptly and efficiently. Jonathan's dedication to customer satisfaction and his professionalism made the entire experience stress-free. I highly recommend this Caliber Collision location for their top-notch service and commitment to standing by their work.

Yvonne Almanza

★★★★★

a year ago

I would recommend getting your repair done at Caliber Collision in Garden Grove. The staff was very friendly, easy to talk to , answered any questions that I had. The location was easy to find, very clean and organized.

juan p

★☆☆☆☆

a year ago

After 3 times repainting my truck i go to other body shop,they have a good customer service but unqualified workers

Khang Tang

★★★★★

Edited 11 months ago

Anthony and Jonathan were really great to work with. They were both on top of things and the teamwork between the both of them was short of amazing! Let me explain. I arrived to pick up my car from Anthony, but he was already assisting another customer. Jonathan immediately jumped in to help and didn't keep me waiting at all. I would have waited regardless but I do appreciate that both team members recognized the situation and took action to take care of the customer. On bringing my 2nd car to be fixed by Caliber Collision, Anthony and Maggie handled everything with great professionalism and empathy. They knew they had promised to have my car fixed by a certain date but when they date passed, they took care of the extra charges on the car rental for me. No questions. They made things right. I will be bringing any future business I have to Caliber Collision on 12781 Nelson St, Garden Grove, CA 92840. You guys are the best.

Mitchell Thatsanaphonh

★★★★★

10 months ago

Everyone here at this collision center location was amazing. They made a difficult time much easier to deal with. My car was fixed perfectly.