Caliber Collision

mark ortiz

★★★★★

4 months ago

I had an excellent experience with Caliber Collision. From the moment I dropped off my vehicle, the staff was professional, friendly, and kept me updated throughout the entire repair process. They walked me through everything that needed to be done and made the whole situation a lot less stressful.

Hazel Rodriguez

★★★★★

4 months ago

Amazing staff! Notified Me every time they worked on my vehicle. Took the time to call to let me know my car was ready. They had my vehicle ready 5 days before the expected finish date. Highly recommend this shop/location! Thank you again

Lila Hennessee

★★★★★

6 months ago

Caliber Collision did fantastic work and the staff was very communicative during the repair process. Special shoutout to Bryce for updating me frequently on where my vehicle was at, and for helping me take out & install my baby’s car seat. He went above and beyond and deserves employee of the YEAR! I used to sell cars, and I’ve dealt with many vehicle repair shops. Caliber collision stood out from the beginning to end, with nice front desk staff, fast service, and basically leaving you with nothing to do except sign paper work. Such an easy process and great work done to my explorer. Thank you guys for everything!

Andri Smith

★☆☆☆☆

Edited 6 months ago

My vehicle was transferred to Caliber Collision’s Lynnhaven location after initial being looked at their Azalea Garden Rd. shop. Unfortunately, the experience was highly disappointing due to **incomplete repairs, unprofessional service, and unresolved issues**: 1. **Unfinished Work:** - The **driver’s side taillight** was never fixed, despite being told twice it would be covered. - **Passenger-side bumper and fender** were misaligned. When I pointed this out, the service writer responded, *“Do you really want that fixed?”* 2. **Leftover Parts & Safety Concerns:** - Found a **foam piece labeled “R”** inside the car (likely a forgotten bumper component). - The **front distance sensor bracket** was installed incorrectly, causing my adaptive cruise control to malfunction until I fixed it myself. 3. **Dismissive Attitude:** - Staff blamed insurance for uncovered repairs but failed to clarify upfront. - Critical issues (sensors, alignment) were overlooked, and I was told to “bring it back later” for corrections. - Pointed out alignment issue with panels, employee aske if i really wanted it fixed **Conclusion:** Poor craftsmanship and lack of accountability. I do not recommend this location unless you’re prepared to double-check their work and advocate relentlessly for basic repairs. ** replied back to email, Still nothing! ***2 weeks later still no reply and still finding issues with car.** unpainted body parts

Jacob Keyes

★☆☆☆☆

Edited 2 years ago

Don’t choose caliber. Go with another shop. This one took 60+ days to repair my vehicle just for it to pass “quality control” with a broken/missing bolt and broken undercarriage. I regret going with Caliber. I understand it may be a 'preferred shop' from the insurance provider but that is solely because they cut corners which leaves your vehicle safety at risk. I regret going with Caliber.

Holly Deans

★★★★★

6 months ago

10/10 will recommend this shop to all friends and family. Glenn left me with zero questions throughout the process. They are reliable and professional, if I ever need work done, I will be coming here!.

Jim Myers

★★★★★

a month ago

Great Shop! Very Professional! Work was perfect! And completed quickly! Daniel Mcstay was awesome !

Derek

★☆☆☆☆

Edited a month ago

Excellent service, however they replaced my 2023 Honda Civics Headlight assembly. It is an all in 1 unit. Since the appointment only the headlight assembly they replaced has had issues. Sometimes it ceases to function. I made a follow up appointment and the tech fixed it within 1 minute an unplug and replug. I filled out a corporate contact us form for this facility requesting another followup since the blinker brow light has ceased to stop working and the only solution to this is get a new headlight assembly, and the headlight assembly in question is the one they replaced 9 months ago. They have not answered or attempted to call me about the issue.

dguis123

★★★★★

a year ago

This location is by far the best shop that I have associated myselfy with. From start to finish, the staff demonstrated the best courtesy and professionalism. Comms were excellent as wel; daily updates were sent to my phone. Look no further when trying to decide the best place for body paint and repair. This ship will fill your needs quite well.

SteveO CanAm

★★★★★

Edited 4 years ago

After 4 months of my truck being in the shop, I must say I'm pretty happy with the service and the fantastic customer service that I have received. I have been constantly been updated through phone calls and text messages throughout the entire process of my truck being worked on. Thanks to Eric Carr and Glen has been amazing working with me through the entire process. Chesapeake, Virginia.

Shannon Comeau

★★★★★

8 months ago

Bryce absolutely blew me away with customer service and communication. I am so grateful the easiness I felt after my accident. It was a very stressful time and Caliber made my nightmare stress free. I am so appreciative of the communication and updates. I never had to second guess what was going on. THANK YOU!

David

★★★★★

3 months ago

Great people to work with. We bring all of our fleet vehicles here and its always seamless from start to finish.

Mark Hamilton

★★★★★

a year ago

From front desk staff to advisors to technicians, the quality of customer service and expert repair was nothing but phenomenal. My advisor kept me informed throughout the process, worked seamlessly with my insurance company, and was able to get my vehicle back to me ahead of schedule. All in all, 100% satisfied with this amazing company and staff.

Camille Carpenter

★★★★★

a year ago

I would recommend caliber collision to anyone. They took great care of me with no hassle. Everyone was so friendly, professional, and they got my Jeep back to me way faster than I was expecting. The quality of work was immaculate and to my surprise when I picked my Jeep up they had vacuumed it and gave it a wash. I was very thankful and pleasantly surprised!

My

★★★★★

a year ago

I'm so happy I chose this company for my car repair. The customer service was phenomenal!!!!!!!!!!!!🌟. Through the process of my repair, I was informed daily about the status of my car and where it stood. My car was done within the estimated time, and I was pleased with the outcome. Caliber Collision team, Thank you again for everything. My car looks AMAZING; shout outs to the Mechanics, Front Desk, Owner, and all teams that played a part in fixing my car. I greatly appreciate all your hard work 🫶🏾

M Meda

★★★★★

2 months ago

This place was fast and efficient. They repaired my car very quickly

Sandra Crawford

★★★★★

Edited a year ago

Caliber Collision did a superb job! Everyone was friendly, knowledgeable and professional. Mark was the absolute BEST. He delivered excellent customer service. He kept me informed throughout the repair process. My car was done earlier than estimated and looked brand new. I highly recommend this establishment. Thank you Caliber.