Superior Auto Body & Collision Center

Trevor Kraeutler

★★☆☆☆

9 months ago

My experience was less than Superior. It took forever to get my vehicle repaired. When I got it back, about a week after I received it, there was trim hanging loose from the right door. Thankfully I noticed before driving on and was able to snap this piece back in, however this part should have been installed correctly at the shop and quality checked to make sure it is sufficient. I only needed body work completed - no mechanical parts, so I was frustrated with the speed it took to complete, it took over a month. The shop constantly changed my completion date. I was really disappointed considering the great reviews, which is why I chose this shop in the first place.

Julia Saxby

★★★★★

a year ago

I had the pleasure of working with Brandon from start to finish, and I couldn't be more satisfied with the experience. This was my first time being in an accident where another car it me, so I didn't have prior experience to compare, but I can confidently say that the entire process at Superior Auto Body was seamless and hassle-free. From the moment I called to schedule an appointment, everything was handled smoothly. I dropped off my car the following Monday, provided Brandon with the necessary insurance details, and he took care of the rest. When I picked up my car, it looked good as new-- honestly, I wouldn't have been able to tell it had been in an accident. Quality of work was excellent, and I truly appreciate the professionalism and efficiency Brandon provided throughout. I would absolutely recommend Superior Auto Body to anyone, and be a repeat customer, should I need it in the future!

Koach K

★★★★★

a year ago

An amazing job from this body shop! Fast in service , very honest and my car looks brand new. If you’re looking for a place that will get the Job done IM TELLING YOU SUPERIOR AUTO IS THE PLACE. Me & my wife are beyond satisfied!

Joseph Dominique

★★★★★

2 years ago

Russell and his team at Superior are top notch. My teenage son's first fender bender led me to obtaining several quotes from body shops to paint two panels that I would be replacing on his Jeep. These places didnt want to bother with a quick and easy job. When I called Superior and spoke with Brandon, he was able to get me in the same day for an estimate. The professionalism received from Russell, Brandon, and David when others didn't want to bother along with their fast turnaround has gained a customer. I'll send all my friends to Superior!

D.R. Hampton

★★★★★

2 months ago

Had a wonderful experience with Superior!! They did great work and quicker than I expected! They were friendly and did a good job communicating. Would definitely recommend.

Donna Vaughn

★★★★★

a year ago

5 stars! Would definitely use them again if ever needed. My car had a dent that I received in a parking lot that I wanted fixed and I called a few places that had good reviews, but Superior was the only one that actually answered the phone so I was able to talk with an actual person. They were able to get me in the next day for an estimate. I felt the estimate was reasonable to replace a bumper panel and had already planned on paying out of pocket. Brandon thought it would be a 2-day job. I paid for the part so they could order it and they were able to get me on the calendar the following week with drop-off on Monday. I was able to adjust my work schedule to be off Tues and Wed, but had trouble getting time off Monday, so I couldn't drop it off before noon, and then had to have my car back to get to work on Thursday. I did call a few days before to let them know I was having trouble with the drop-off and couldn't get there before noon. On Monday when I got there I signed some papers and they made a notation that I needed to pick my car up on Wed even though there was some concern with the time frame since I dropped it off later than normal. But they said they would do their best to get it done. To my surprise, they called Tues afternoon to let me know they were finishing up and I could come any time Wed to pick the car up. I only spoke or worked with David and Brandon - but both were extremely courteous and respectful. I believe Brandon worked hard to make sure my car was done on time. Brandon walked with me out to the car and when I looked at it - it looks as good as new to me. They also stand by their repairs and said to bring it back if there is ever any problems. The only small glitch was that the cost of the part increased a bit after the estimate, so I ended up paying more than expected - but am not docking Superior for this as they have no control over the cost of the parts. Also as a side note, if you are paying out of pocket just be aware if you pay by credit card there is a 3% CC fee, or you can pay in cash or certified check to avoid the fee. This is clearly posted and stated, but in my case I would have had to pay more in uber trips to get a certified check- than just go ahead and pay the fee. Including a before and after pic as seeing pictures others have posted helped me when I was searching for an auto body shop.

sherry j

★★★★★

5 months ago

A tree fell in my back window, damaging the frame; I called and spoke with Russell ,took my car for an estimate the same day and in 3 days I had my car repaired. Russell’s customer service is great and I would recommend Superior Auto Body and Collision Center to anyone who needs auto repair. Thank you

Vincent Fruhling

★☆☆☆☆

4 months ago

Absolutely horrible experience with this place. They had my vehicle for two months just to fix some front end damage. I would call for updates on when my car would be ready and Tyler (who no longer works there) would always tell me, “it should be done in a few days”. TWO months to replace two fenders, two headlights, a front bumper cover and a wheel is completely unacceptable. Additionally, they left overspray on the hood that will have to be buffed and corrected and the paint color was off even though they said they had a machine that would match the color perfectly.

Virginia Stickley Dyer

★★★☆☆

a year ago

If I could give 5 stars to Brandon I would. He did our initial estimate after being in an accident (not our fault) and fought with the other person’s insurance company who were very difficult. We appreciated Brandon’s honesty and willingness to make sure we were happy as customers. Personally, the work was ok but I don’t feel the paint matched as well as I had hoped. When we were called to collect the car we were told the battery was completely dead and we would have to replace the battery even though the car had no battery issues upon drop off. I believe in accountability and this was not being accountable for the fact that when the doors were being replaced that it drained the battery. The issue was resolved but I didn’t appreciate how I was spoken to about the matter. We eventually had to return to have a few things fixed as well as the car breaking down again and a supplemental claim done, only then was it found that the doors were still not right. The process took nearly two months all together mostly being waiting for insurance. I think it is great to have someone who is willing to fight for you knowing the laws and policy that insurance companies try to hide from you, I also think it’s good to take pride in the work you do before a customer comes to collect their vehicle and ensuring that they are happy with the work. Brandon knew we were unhappy and made sure to see that things were rectified. If Brandon is there, you’re in good hands, otherwise I’m not sure I can recommend the garage itself.

bigDhimself

★★★★★

4 months ago

Superior repaired some leaking doors and sunroof for me. The service was outstanding. The staff are knowledgeable, professional and genuinely care about their customers. They provided quick, efficient repairs at exceptional rates.. 10/10 recommend

LAWIS HOLLAND

★★★★★

3 months ago

I have had multiple body work issues done by Superior over the last 15 or so years and have been 100% satisfied and i just had a very minor fender to come undone and stopped back by and was not charged anything for that repair not even the screw that put it all back together!! They are the best of the best and like their sign inside the door they really care they dont just do the job and get paid!!! thanks Superior for what you do!!! B. Holland

Eva Mitchum

★★★★★

Edited 3 months ago

My sunroof would not close.So I googled Sunroof repair and Superior Auto body & collison was the first name that came up. I spoke with Rocco. Who said they could give me an appointment for Thursday. I told him Thank you but I have would like for it to be done today because it's been raining a lot lately. Actually I had given up on them because I wanted it done today or as soon as possible. As I'm looking for another Sunroof repair shop Rocco text me to come down so they could look and see what needed to be done. He even texted me directions. Then I meet Russell and his mechanic who were able to fix my sunroof and also fixed my roof from dropping down more than it was even tho sunroofs is not what they doI found out later.They went above and beyond great service. 5 Stars I give 10 stars.Everyone was very nice and polite. They were inviting and made me feel welcome. I would go back and I'm recommending Superior AutBody & Collision to everyone . You can't go wrong.The pricing was very good as well.They really made my day Thankyou very much Russell and your team .

Kaia Spady

★★★★★

a month ago

I purchased my Mercedes GLC 300 from Carvana and when it arrived the hood and bumper was scratched badly. My license plate bracket was even cracked silverrock sent me 3 different repair shops and this was one of them I saw the great ratings and decided to go with superior when I tell you my truck looks brand new can’t even tell it had a scratch and they replaced the bracket for my license plate as well also Russell did my estimate and kept me updated the entire time my car was being repaired if I ever need another repair I’m definitely going back to superior thank you

S H

★★★★★

4 months ago

Thank you to Russell and his team for repairing my driver rear car door, I am grateful with the work they did, it looks like it was never hit. I would DEFINATELY recommend this shop to anyone. Thank you all again.

Ethan Sanders

★★★★★

4 months ago

I have used Superior Auto Body for years and they are fantastic. Several times my wife's car got dinged in a parking lot and they were able to restore it to brand new. My son was in an accident and our truck was badly damaged. Russell and his crew took the entire front end apart, carefully inspected the damage and then advised me not to try and fix the truck. They were so honest about the likelihood that the truck would be the same again. I have referred many friends to Superior and they were all delighted with the outcome. I also own classic cars and they have been wonderful about helping me when I needed a few small things. Their estimates are always accurate and they are always friendly and customer focused. I really appreciate having them in my neighborhood and would not take my car anywhere else.

Henry Sells

★★★★★

a month ago

This is the only place I'll take my cars from now on. Had two different incidents within a short time span. One with a tree branch that fell on the car another someone rear ended us. They handled all the supplementals and getting the rentals extended as needed and made the process super easy for us. They are very communicative and the repairs look like brand new.

Crystal Harrell

★★★★★

a month ago

Extremely grateful for Russell and his team! The work was completed quickly and was affordable. Highly recommend!! ⭐️⭐️⭐️⭐️⭐️