About Business
Caliber Collision is a leading Car Repair specialist serving the Dayton, OH, Dayton area. They provide a wide variety of solutions, including Auto body shop, Auto bodywork mechanic, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.6/5 rating from 558 verified reviews, their reputation precedes them. As a locally-owned business in Dayton, OH, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Dayton, OH.
Google Reviews
Tyler Martin
★★★★★
a month ago
I had been dealing with quite a few issues with other body shops and my insurance. Caliber was not only able to get me taken care of, they were all very friendly and made sure the experience was effortless on my end! Anna was always pleasant when answering the phone and also great to deal with when I picked up my vehicle. Julie was great to work with and kept me in the loop throughout the entire process. She answered any questions I had, and made sure even shipping delays and damaged parts didn’t set the repair process back any more than it should. If you’re looking for a shop that will handle business the way it should be handled while also treating you how you should be treated as a customer, Caliber Vandalia has will get you right!
Esteban Vasquez
★
☆☆☆☆
Edited 5 months ago
I delivered my car on a Friday, they told me they were going to start working on it that same day, and that they needed three days to repair it. Upon arrival on Wednesday, 4 days later, I called them to ask and their response was that it was already painted ready to be assembled, that it would be ready on Friday at the latest. Now I called on Friday and they told me that it is not ready yet. The truth is I am incredibly upset because if they had been honest I would have rented a car from the beginning. Now I have had a very complicated week for transportation to work... next time do not lie to the client! Two days after the repair I found out that they had changed the battery from the brand (Duralast) for one (Hyundai). I still had the warranty on my old battery since I had bought it in December of last year and it had a two-year warranty.
Kaitlyn Dill
★★★★★
2 months ago
I was constantly kept in the loop and updated every step of the way. Julie did a great job making sure I knew what was going on. They were relatively quick too but even if they weren’t, the customer service alone made up for it. I have had negative experiences with dealerships in the past so to take my car to caliber collision and have such great communication was a dream come true. Absolutely will recommend them and use them in the future.
Jenn Mullins
★★★★★
Edited 3 months ago
They did a great job, got me in quickly and made sure the car was ready to be picked up before the holidays. Staff was all very nice and respectful to me, and I think they were very thorough in the work they did, and consistent in providing me with updates throughout the whole process. They made the whole process very easy for me, and explained everything very well, and also made sure all my questions were answered and that I didn't have any concerns with anything. Would definitely recommend this business.
Dylan Walker
★★★★★
3 weeks ago
Excellent customer service and results in fixing our car. Randall was a great communicator and helped to get our car back to us quickly!
Stephanie Kaiser-Parlette
★★★★★
3 years ago
I absolutely love this place. They took such good care of our car. They were very nice and Professional. I want most of all give the girl Lillian Harrier a very big THANK YOU! she was such a wonderful and thoughtful person. I had no worries about our car with her being there.She made sure everything was perfect if it wasn’t perfect she had them fix it again. If you ever need to go there for anything have her take care of you, she is the best out there guaranteed! She deserves a big raise!❤️
marthilda Jules
★★★★★
a month ago
Best customer service my brother-in-law don’t speak English. The employees-take their time to explaining everything to me over the phone. I really appreciate that.. and also I am very satisfied with the service I received.
Barbie Will
★★★★★
5 months ago
I have used Caliber 3 times and I have always received great service and quality work. The staff are very friendly, patient and professional. The communication from staff about the process is great; and the work done on my vehicle is always great quality! I highly recommend their services!
Rico Fragoso
★★★★★
4 months ago
Recommend them 100% to anyone! They are true professionals, the car looks brand new, and the constant communications gave me peace of mind. Their helpfulness and understanding of my work and personal situations were extremely helpful and I am grateful to such a great team! Thank you!!!
Henry Cruz
★★★★★
a month ago
Had a good experience working with the Caliber Collision Team. Randall did a great job keeping me updated throughout the repair process.
isaiah jackson
★★★★★
6 months ago
Great experience. Repairs were done 5 days earlier than the original quote time and both ladies I worked with were very pleasant to meet and engage with. I have nothing but positive things to say about Caliber Collision, I would definitely return if I needed work done on my vehicle.
Ben B
★★★★★
4 years ago
This company exceeded all of my expectations in every single way. From timing to quality of work and excellent customer service. I'm glad I gave them a chance to prove me wrong and they did just that excellently.. Felt like I'm driving a new car. Find below before and after pictures of my car.
ANTHONY BRADLEY
★★★★★
3 months ago
I wouldn't trust any other shop to touch my vehicle if it's not caliber collision. I never had any issues with repairs aren't being fixed correctly. I appreciate the team for always making the dream work.
Kelsey Massey
★★★★★
5 months ago
Randall was great at communicating about my car, took longer than I had thought but he let me know why and every step. I know the bugged the crap out of him but he was always super professional and kept me informed! & Anna was also very nice on the phone as well.
Elinda Merrill
★★★★★
a month ago
Great customer service. Communication was good. Very surprised they even washed my car. Overall great experience.
Monique Walker
★★★★★
5 months ago
Highly recommend Caliber Collision! The staff is very friendly, informative and professional. Repairs were done in a timely manner and exceptionally well. My experience was 10/10!
J S
★★★★★
3 years ago
I was involved in an accident and caliber Collision worked hard to get my vehicle back to me in a matter of days. I couldn’t believe how fast they were done. I expected it to be a lot longer. they informed me about my vehicle daily on updates of parts & work, and what to expect they also let me have the option of getting more work done. I had a couple spots on the front of my vehicle that was not related to the accident and they were willing to fix those for me at a great price. When I received the vehicle back everything was clean inside and out and looked amazing! I also had an enterprise rental car and they let me drop it off there they have a satellite office there where you can return your vehicle. Or meet with a rep when you drop off your repair and get a rental there! Super convenient ! I dealt with Scott he was such a great representative for the company. Very informative and helpful. Can’t say enough good things about him. Thanks so much guys!
John Gill
★★★★★
8 months ago
The Vandila shop is where my car was worked on. They were very professional. The body work was great the paint matched perfectly. Julia was great she kept me up to date as to what was going on every Tuesday by email. It was a pleasure working with her and I would highly recommend this Collision shop
Autumn French
★★★★★
Edited 6 months ago
Edit: after receiving a call from Tim the regional manager I am very pleased with the way he resolved the issue. Communication is key 🙂 Communication was awful, I was constantly calling for updates. I was told something new was wrong once or twice a week. I was also told this was only a 2 week job, ended up right at the 30 day mark, which was fine but I wanted the communication!!! I shouldn’t be calling the day my car is supposed to be ready to find out the wrong part was ordered and wouldn’t be ready. After getting my car back I noticed my car wouldn’t start properly. The next day my battery was dead. Not sure if they left a light on or just ran the battery down while they had my car for a full month but was not happy as it was a newer battery.
Chris Bell
★
☆☆☆☆
9 months ago
Everything was terrible. I was quoted a price and told the company would contact me in 2-3 business hours. I never heard from them. The next day I called them. I was told "we'll I don't know where they got that number" from the lady on the phone. I ended up agreeing to a higher price. I was told the installer could contact me on the day of the appointment to give me a 4 hour window. That never happened. I called the company again. They tried to reach the installer but couldn't. They said they would call me back. They did not. I called back and was told the guy would be here between 12-1pm. I then received a phone call stating they couldn't get me done. That the easiest would be 5 days later. I requested a refund.
