CAR FIX Bearden

Britica Pratt

★★★★★

a month ago

We purchased a vehicle for our daughter through Carvana and, during the 7-day return window, brought it to CarFix for a pre-purchase inspection. I am SO thankful we did. The technicians found multiple costly but repairable issues. Instead of just handing us a report and sending us on our way, Michael and Pedro took it upon themselves to contact the warranty company and initiate the repair process for us. As expected, the warranty company pushed back… hard. But Michael and Pedro absolutely went to bat for us. They documented everything with photos and videos, communicated repeatedly and directly with the adjusters, and refused to accept “no” for an answer. They treated this situation as if the car belonged to one of their own family members. Because of their persistence and integrity, every single repair was covered and properly completed. It is incredibly rare these days to find a business that cares this much- not just about the work, but about the people they’re helping. Their honesty, effort, and advocacy saved us a huge financial headache and gave us peace of mind putting our daughter in this vehicle. We are forever customers. I cannot recommend CarFix, Michael, and Pedro highly enough. Truly impressed!!

Jameson Foss

★★★★★

3 months ago

Great shop and very accommodating, they where doing some Warranty work on our car we just got they did amazing got us fixed up. Plus there still working on an issue that couldn’t be immediately resolved. We had drive from 2 hours away they were able to cart us around to a few places so we didn’t have to sit at the shop while they did work which was nice and convient. Pedro and The one guy’s name is Micheal where great guys and super understand and very personable. I definitely would recommend this shop all the way around.

Robin Boshaw

★★★★★

2 months ago

Car Fix took care of my squealing brakes. I had taken my vehicle to other places for this problem but nobody was able to fix it. Pedro and the manager at Car Fix were both super nice, didn't overcharge me, and got me in and out within 3.5 hours. My neighbor highly recommended them and I'm so glad I gave them a try. I will definitely go back to them for any future car repairs.

Max Carrell

★★★★★

3 months ago

No one likes to be at an auto shop especially when looking at a potentially expensive repair bill. I went in for a simple bulb replacement that turned out to be a bigger headlight issue. Pedro and Michael did a great job communicating what the issues were and what my options were. I was short on time due to travel and the shop was able to get everything fixed and put back together quickly to ensure I'd make my trip. Overall, very pleased with my experience.

Anne McMillian

★★★★★

3 months ago

I went to CAR FIX to have the upper control arms replaced on my Audi, and the experience was excellent. The staff were very friendly, helpful, and communicated clearly throughout the process. They have an experienced Audi mechanic on their team, which gave me extra confidence in the work being done. CAR FIX provided a loaner car while mine was being repaired, and the repair was fully covered through their partnerships with Carvana and SilverRock warranty. Their shop is centrally located off Kingston Pike and is very easy to get in and out of, which made everything even more convenient. They even offer the option to pick up your vehicle after hours using a secure lockbox out front, perfect for anyone with a busy schedule. They made the whole process smooth from start to finish. Overall, excellent service, great communication, and a hassle-free experience. Highly recommended!

Pet Stop

★★★★★

4 months ago

These guys are great! I mean they really do care about the customer and they make sure you have a ride home if need be. Prices are great and they take the time and effort to really make sure your vehicle is safe for the road. I went to an alignment shop, where they completely missed critical bolts that hold the subframe and suspension together. Rick found the issue and quickly and the manager Michael told me straight forward what needs to be done. These guys know what they’re doing 10/10.

Catron Wallace

★★★★★

3 months ago

I had such a wonderful experience here!! They took great care of me and even patched two nail holes in my tire at no cost. Kind, professional, and honest service like this is hard to find. I’m truly grateful and will definitely be back and recommend them to others.

Phillippa Aurelius

★★★★★

3 months ago

Michael and the team have been phenomenal! If you’re looking for honest people to fix your car, look no further. Can’t say enough for everything they’ve done to help my daughter with her car. We might have made a massive mistake buying from Carvana (hard lesson learned) but we don’t regret taking it to CarFix. You guys are the best!!

Caitlin Carosella

★★★★★

4 months ago

I work for Barnett Roofing, and we trust Car Fix on Kingston Pike for all of our Barnett trucks. I’ve also used them several times for my personal vehicles, and every experience has been great. The staff is always friendly, fast, and accommodating — even with my hectic schedule! They serviced my car yesterday, gave me a ride to my office so I didn’t miss work, and even offered to pick me up afterward. They always make sure I have my car back before 2 PM, which is when I have to leave to pick up my son. If you need work done on your car, I highly recommend Car Fix!

Kate

★★★★★

a month ago

The car fix staff were so helpful and efficient when solving my car starting issues. They kept me updated as much as possible and gave me options for the best pricing/timing for getting my car fixed. Thank you Michael, Pedro & team!!!

THIS ISN'T MY NAME

★★★★★

4 months ago

Scheduled an oil change with them, but when I came in they ended up not being able to get me in that day due to being overbooked, so they offered to have me come in the next day and get it done for free. Came in the next day, and they hot my car taken care of in an hour with absolutely no hassle. Clean waiting area, free drinks and generally a good vibe. Super nice people and took great care of me, didn't try and talk me into extra work and made up completely for the inconvenience. Will be visiting this shop in the future, huge thanks to Michael and the crew!

Chuck Horak

★★★★★

a month ago

Very helpful and honest about their work. They did a great job and got me in and out in a timely manner. Will be going back for more work now. Plus they include a tire rotation with an oil change.

Sarah

★★★★★

2 months ago

We took a car for a pre-purchase inspection as AAA members. Pedro was able to fit us into his schedule the same day. We received a text with a detailed list of concerns about the car. It was pretty cool software. Pedro also took my daughter into the bay and let her see what his concerns were for herself. When we got back to the dealership, they tried to discount the concerns and would not negotiate. We walked away from that car and are purchasing another one.

Michael Randolph

★★★★★

4 months ago

First time. Got an oil change and asked them to look at other issues. The guys behind the counter were extremely honest (I knew about other issues). Older car nothing major. Oil change was half the price of others. Waiting area was great. Can't say enough about honest people. Gave them info, they gave me the truth. Hard to find now days. 100% recommend.

G King

★★★★★

3 months ago

Had a quickly occurring problem. Low air pressure came on right before getting on the interstate ramp. Made it to car fix a couple minutes before they closed. I ran over a screw and they got me taken care of just like that, and they did it for free. When I need a real service why wouldn’t I go back to them? It’s a simple thing they did for me in my time of need, but when I need something not so simple, I will trust them to help me just the same!

Fred Grable

★★★★★

5 months ago

Nathan and Michael are great. They explain situations well and advise with care. It pays to develop a relationship with a good repair shop, especially if you are trying to squeeze 200,000+ miles out of your vehicles as new ones are just so darn expensive. Let Michael and Nathan help you keep your vehicles going down the road safely. I trust them.

celeste mcclure

★★★★★

3 months ago

Mercedes had some concerns. They resolved them and helped with warranty to replace a couple parts and got approval. They still have my car working on a final concern. Pedro and Mike were very professional and friendly. They reserved a loaner so I didnt have to worry about getting to work. Thanks guys and you earned a customer for life.