Google Reviews
Laura Fritz
★
☆☆☆☆
Edited a year ago
Please don't use these people. My husband needed help with his truck and they were unable to fix the issue ...which is totally fine because sometimes you don't have the means to fix auto issues without a full shop. ... except for the fact that he was paid upfront and said he was returning the money because he couldn't do the job. Well, he didn't. He took the money and ran. Stopped responding to calls and texts. We have cameras and know for a fact noone else was in the truck where he said he put the money. We were blatantly lied to! 😔 Disrespectful and unprofessional. We needed some help and were in high hopes that they could help us. Nope, he couldn't and lied and stole from us. DO NOT USE THESE PEOPLE! Update: I do not have the wrong people. You all stole money from us and didn't complete a job.
D Arthur
★★★★★
2 years ago
Great guy! Came on a holiday when I blew a break line at 5 pm on the interstate. He came to the nearby gas station I was parked at quickly and worked hard. It was a hydraulic line. He took me to get a new one, bent it, got super oily and got me back on the road! Highly recommend using his service!
Steven Shehan
★★★★★
3 years ago
This guy is amazing and very knowledgeable. My AC compressor decided to explode on my Land Rover while driving down the road. Ivey came out and made it to where my car was drivable, ordered the part for me, and fixed it while also teaching me what he was doing because I requested to watch so I could learn. I don't plan on going anywhere else for my car repairs and I would highly recommend them before looking into any other places in Knoxville or the surrounding areas.
Nathan West
★★★★★
a year ago
Was broken down in Knoxville on a family trip on a sunday, IV and Heather were super helpful and came and replaced our blown water pump. Got me back on the road and driving for a fair price. Much respect and very thankful for the service. Thanks guys!
ZenNani Vaughan
★★★
☆☆
Edited 2 years ago
The reason that i left 3 stars is because you guys gave me and my wife great service at first. When you dropped the radiator in that was perfect but the issue is still there the car is still leaking antifreeze and I’ve been un able to travel. You guys said you would return and haven’t said a word. i will consider 5 stars once we can speak about the situation. I know you do good work but after this snow storm I’m not sure what has happened like adults.
Jim Sprague
★★★★★
3 years ago
We were traveling with our travel trailer though Knoxville and our right front brake locked up. Being from out of town we looked up brake repair near me and found Flake Automotive. I called and asked if they do mobile repair. They said they would be out in about an hour. They showed up, repaired our brake and had us on the road in no time. Since we were from out of town I expected a big bill, but to my surprise they were very reasonable, honest and did an excellent job. Very nice young couple working hard at their own business. Thank you very much. Jim, Pam and Diva
Mrs TailorMade
★★★★★
2 years ago
We traveled to Tennessee for a graduation. On the morning of the graduation we came out of the hotel to find coolant on the ground and the reserve reservoir was empty! I went to the gas station across the street from our hotel and paid $22 for a gallon of coolant. Drove it appropriately 20 minutes to the venue and it was empty again by the time the graduation was over! We were over 6 hours from home. At first, I googled Pep Boys and Firestone. They had low to mixed reviews. A lot of ppl were talking about being ripped off, having paid exorbitant amounts for repairs and left with the same issues. It was a Saturday and we had plans😩. I googled mobile mechanics and the first one I called said he couldn’t help because he was headed out of town. I called Flacks next and his wife said the mechanic had a birthday party to attend with his daughter that afternoon but she still gave him the call. IV, as I came to know him, was willing to interrupt his Saturday to come to us to see if he could help. We called, he kept his word, and he showed up! He quickly diagnosed the failed water pump and went to work to locate a replacement. He even drove his car to the auto parts store to pick it up. I trusted him with my CashApp card. He called me from the store, had the clerk to confirm the total and brought me a receipt. And after he had removed my water pump only to find that Murray’s brand had put the wrong water pump in the right box, he went back to a second auto parts store to exchange it only to find that the Murray’s brand there had the same issue; wrong part in the box. He called me to ask if I was ok going with a different brand. And he brought me my new receipt. He worked diligently over 4 hours to get us going. Idk what we would have done if he wasn’t willing and capable of helping us. He and his wife came across as honest, trustworthy and knowledgeable. I don’t let just anyone work on my vehicles but I highly recommend IV at Flacks. Thank you for making all the difference in how things turned out for us.
Dylan Cooper
★★★★★
2 years ago
I was in Knoxville and needed to get back home to Nashville but needed new brake pads asap. I called on a Thursday, late afternoon, and he was able to meet me at the parts store within about 20 minutes. Then changed all my brake pads right in the parking lot within an hour or so and got me on my way, and I was not overcharged. HIGHLY recommend Flacks if you need moment's notice repairs.
Rashard Humphrey
★★★★★
2 years ago
This young man is amazing! I was having a very rough day....My car was really acting ugly....Mr IV came to me in less than 10 minutes...he and Heather were very knowledgeable and helpful, didn't charge an arm or leg took my wife to get the parts, even waited for me to gather myself before leaving. I will definitely call them in the future for my mechanic needs. There aren't enough stars to rate them, so I have to give them a 5. But if there were more stars, I would give them all of them. THANK YOU SO MUCH!!
Shawn Jones
★★★★★
2 years ago
We were in Tennessee for a football tournament and our alternator went out on our 2014 Toyota Sienna. Luckily we made it to O'Reilly and ran into Flacks Automotive there. They were extremely helpful getting our car back on the road in a pinch when we were 4 hours away from home. Gave us a price way better than anyone in the area and got it done extremely fast. He had everything he needed to get it done in his vehicle and finished the job with excellent quality. Everything worked perfectly afterwards. I'm so grateful to these folks and would recommend them to anyone who needs work done on their vehicle. 5 stars! Go see Flacks Automotive!
Rebecca Stanley
★★★★★
2 years ago
I am from out of town about 4 hours away and got hit in a fender bender on the weekend. I called Flacks on a Sunday to come and tell me how bad my car was if it was able to be driven back home or not. They came out to me within less than an hour, did a full diagnostic, read my codes on my car, recommended next steps and were super nice and knowledgeable. I also appreciated they were up front about their $80 service charge and even wrote a detailed paper receipt for me to give my insurance. Highly recommend them!
Amber Shepard
★
☆☆☆☆
a year ago
Not even one star. WOULD NOT RECOMMEND REASON: I paid them for the work and parts up front they took my key fob and money and left to go to Nashville. It has been a week and we still do not have the car fixed. Nor do we have the any money left to get someone else to fix it. They are Complete liars and scammers.
Annastashia Isaacs
★
☆☆☆☆
a year ago
First of all I thought this guy was legit… but he a whole scam yall!!!! He said if we give him 300 he gone drive to Nashville and he needed it for gas and other stuff. We was like cool because Nashville far from Knoxville. He came up her looked at it and my boyfriend bought the parts right? Welp he said since it going to get dark annd it was sprinkling; he will come back the following Saturday. And requested 225 more dollars for the no service he did not do. Me and my boyfriend look at the weather and realize it was going to rain Saturday so we was like can you come either Thursday or Friday since it the most dry days of the week. Tell me why this guy was not responding and leaving us on seen the only way we got a hold of him was calling him and he answered one time. It’s now the day he was supposed to perform service and he not responding nor answering the phone . Mind you we explain our situation and I was hoping this guy was legit cause honestly this was the last thing my dad got me before he died and to know someone scammed me was weird. So yall please don’t book this company or someone under the name of IV he a whole scam for money and he just feed you lies.
Purvi Sheth
★★★★★
a year ago
On a long drive and kept getting warnings on and off about my engine being hot anytime I was over 65-70mph or using cruise control. Called Flack and spoke with Heather, and after agreeing to the $80 service fee (ended up being $98 with taxes and other fees), she and IV met me at O’Reilly Auto Parts to take a look and make sure I was okay to keep driving without issues. When they arrived, they were super friendly and clearly knowledgeable. IV and Heather explained what IV was looking for (checking the coolant reservoir, trying to see the thermostat/sensor, and checking the oil to make sure a gasket hadn’t blown) as he was working so that I could understand and learn what to watch out for once I was back on the road. Ultimately, they helped me refill my nearly empty coolant tank and sent me on my way with instructions on what to do if I was still having issues once I was on the road again. Grateful I found them!
Tiffany Jones
★★★★★
9 months ago
My family and I are in Knoxville from out of state. A fuel injector went bad a day before we’re suppose to leave. Since we’re from out of state we have no tools to replace it ourselves. We called several mechanic shops and no one could get us in. We found Flacks and he came to us and had it replaced in no time! Very Thankful for Flacks!
Krystal Belanger
★★★★★
2 years ago
They were great. Came out on a Sunday and got me back up and on the road. Went through kia in April and had my spark plugs changed. 7 months later my car is down again. At least now I know the work was actually done! They took me to the parts store so we could get the parts and made sure it ran right before leaving. Thank you so much for everything!
William Young
★★★★★
5 months ago
Was able to fix my truck same day. Super nice guy and he knows what he is doing. Highly recommend using him. Same day!!
Lee Key
★★★★★
a month ago
This the best mechanic I’ve dealt with since I’ve moved to Knoxville, Tn. Extremely patient, friendly, convenient, and time managed. I definitely recommend to anyone who is in need of work done. Very knowledgeable man.
Jay
★★★★★
2 weeks ago
Came down from Ohio and my car suddenly wouldn’t turn on i figured out it was the starter and started to call around. I was either told high prices or that they couldn’t put a part that i bought myself in because i had already bought a starter when i figured out it was that. Eventually i found this business and he was kind enough to come out and help me out for a very good price and got the job done fast and efficient, also he and his wife are very kind people. Highly recommend
Telisa
★★★★★
3 weeks ago
He was very consistent.He Came to us & changed a water pump on our 2019 Dodge charger. Never ask for money up front I had the part. He had the car up & running in less than 2 hours. We would definitely recommend him anytime.Very reasonably priced!We want to say Thank you so much. Communication was great!
