Firestone Complete Auto Care

Kevin Nguyen

★★★★★

6 months ago

Rey and Austin got our truck in last minute for emergency tires. We were shocked how quickly they were knocking out sooo many customers all day long straight! Awesome guys, very kind and knowledgeable! They definitely both deserve a raise and promotions! Thanks so much guys I’ll definitely be back because of you both!

Aleksandr

★☆☆☆☆

2 months ago

I came to this company to get a wheel alignment. They told me that before they could do the alignment, I had to replace a specific part that costs a little over $400. The problem is that I had already replaced that exact part just 6 months ago, so I refused. As a result, they said they could not perform the alignment at all unless I agreed to that replacement, which felt like an attempt to upsell unnecessary work. The real issue happened right after. About 20 seconds after I drove away from their shop, my engine dropped. Later, my mechanic confirmed that this kind of damage could only happen if the vehicle was lifted incorrectly on a lift or subjected to improper handling. When my mechanic contacted them and provided his professional conclusion, the company initially claimed that they never lifted my car and never touched it. Later, they changed their statement and admitted that they did lift the car, but insisted that everything was done correctly. In the end, they refuse to take responsibility or compensate for the damage, which exceeds $1,300. I absolutely do not recommend this place. Very disappointing experience and a complete lack of accountability.

P L

★★★★★

a month ago

John and his staff was excellent on helping us out on the service of our car. Great price, friendly service and knowledgeable feedback. I recommend firestone to anyone needing help and safe travels with their car.

Joseph Brown

★★★★★

2 months ago

I popped a tire on my truck and wanted a tire to match the one that blew. I called around looking for a match. Everyone else said they could get it but it would be three or four days. Called John at this location. He said he would have one by noon and could get it mounted and balanced same day. He didn’t lie. Same day service was great and so was the price.

Elizabeth Gravitt

★★★★★

3 months ago

Wes and Moose were absolutely fantastic. They are very knowledgeable on the topic and honest and respectful professionals. I can’t thank them enough for helping me! This is my new go to place! New to Knoxville couldn’t be more happy to find a reliable place to take my car.

Faith Heller

★★★★★

4 months ago

Accurate timing, store manager was extremely personable and kind. Gave me an estimated time of hour and thirty for three services and he had me out by 11:30am from my 10am appointment. Was honest with me, sat son and explains everything to me and gave me updates Throughout my wait

Drew Nicholson

★★★★★

3 months ago

John was extremely attentive and transparent. Were able to get me a new set of tires and oil change and new blades in less than 2 hours! Highly recommended getting your repairs and tires here.

carpool tunnel

★★★★★

4 months ago

Professional, communicative, friendly staff. John called back not long after drop off & let me know what services were recommended, and which ones could wait. Very happy! ( Met Mike when I came for pickup, nice guy as well )

George Butterfield

★★★★★

5 months ago

Fast, friendly service. I was visiting Knoxville from out of town when I got a nail in my tire, they quickly repaired it and I was on my way. Unfortunately, I got another nail in my tire and went back. They couldn’t repair it this time and they helped me get new tires and back on the road. They were extremely professional, courteous and honest. I would definitely go back if I lived in Knoxville.

Christy

★★★★★

4 months ago

So thankful my google maps directed me to this business. After an encounter with an Interstate 40 pothole on our way home, they were very quick to check out our car and make sure that we were safe to continue. No pushing unnecessary services, just excellent customer care!! Thanks again!

Connie Southworth

★★★★★

6 months ago

We were on the road traveling from Indiana to N Carolina & our car started having serious problems on Friday night in Knoxville! Luckily they were one of the few car repair shops open on a Saturday & we had it there by 7 AM. They took us right in with no waiting & were able to find the problem fairly quickly. Daniel was super helpful with ordering parts & letting us know what was going on, & then getting it all fixed! Many thanks & highly recommend!

C Johnson

★★★★★

7 months ago

Great service and friendly staff. I needed a tire plugged quickly after noticing a screw in my tire as I was loading my vehicle for a trip. Cody the manager worked with me for a repair and within 30 minutes was on may way! Would hesitate to give them a call for any tire or auto needs!

Jenn White

★★★★★

4 months ago

Nicest people and honest. They were great helping me out with an early morning flat, got us going in record time and for way less than expected! Will definitely go there again!

Diva Janeway

★★★★★

4 months ago

John, manager, is absolutely fantastic to work with. Great experience. This location is under new management and it truly shows! John has a trustworthy team and really cares about the quality of service.

Darlene Kemp

★★★★★

2 months ago

Each time I use this Firestone store for my car maintenance, I am so happy with the work the technicians do. The front office clerks are also very helpful and professional.

Jill Kovalchik

★★★★★

11 months ago

Excellent, friendly, fast service! While visiting Knoxville from out of state, I found a nail in one of my tires. It was a Saturday evening and I was supposed to start a 700+ mile long drive back home the following day. Imagine my relief when I searched for a nearby auto shop with Sunday hours and came across the existing reviews for this Firestone location, only 0.3 mi from my host's home. I showed up at the shop at 8am Sunday morning, and my injured tire was plugged, patched, and back on the car before 9am. Thank you, Firestone techs!

Kori Benton

★★★★★

4 months ago

Came in because I got a nail stuck in my tire while driving through Knoxville on our way south. They got me in immediately and fixed it with no problems. Great customer service!