Broadway Automotive

Wanda Goff

★★★★★

a year ago

Always fair and honest and works in a timely manner. So I am not without my vehicle. Last trip I took it over because I was sure the wheel bearing was going out They said no. It was just a tire making a noise

Nathan Cox

★★★★★

3 years ago

Our landlords told us about this place and we have been pleased with them ever since we started taking our cars there! Friendly service and they get the job done. Plus they are honest mechanics and won’t try to do and unnecessary repairs.

Erin Roberts

★★★★★

a year ago

Bobby insisted on paying for my entire oil change because he forgot to show me the cost up front, even though I tried to pay him. Very kind of him. Would recommend.

Molly Jackson

★★★★★

a year ago

Such a great auto shop with amazing customer service! Bobby and his team are always so helpful, honest, and kind. Can’t recommend them enough!!

Dom Vitanza

★★★★★

2 years ago

Best experience at an auto shop (especially as a young female). Check engine light came on and they were able to look at my car first thing in the morning. They did a full diagnostic and changed out some parts but it didn’t fix the problem (engine related) so he didn’t even charge me for the new parts since he couldn’t fully fix it. They didn’t try to swindle me and gave some advice on next steps to take! Bobby was so helpful and if anything else pops up, I will happily take it to them again. Could not recommend more!

Billy Massengill

★★★★★

2 months ago

They did a good job on the car. Thank You.

Juan Molina

★★★★★

7 months ago

I was looking for a new automotive specialist in Lenoir City/ Loudon that I can trust and knows their stuff and provides true, accurate information and I found it with Josh and his team @broadwayautomotive … they are professional and deliver what they say! Thanks Team Broadway!

Destin Thomas

★★★★★

a year ago

Absolutely love their service! I’ve had a few things wrong with my car in the past and they have been able to fix it, just recently I didn’t know what was going on with my vehicle and told them what I thought it was , Bobby is very honest and fixed what was wrong with it, instead of adding extra charges and lie as most mechanics do! I would recommend them all day long !

Timothy Ray

★★★★★

2 years ago

Bobby and his employees were very helpful to me when my vehicle had broken down off Broadway. They were very knowledgeable about the issues with my vehicle. I had a great experience in their shop as it was very clean, professional, and hospitable. I plan to have more work done here in the future if needed and would recommend to give them your business.

Jeremy Hayes

★★★★★

a year ago

Great service and price. When I called to set up an appointment for an alignment their first opening was for the next week, but when I told them what was going on with my vehicle they worked me in that week. They also suggested that I have some other areas of my vehicle looked at and recommended someone for that. I highly recommend them.

Chelsea Herron

★★★★★

11 months ago

Broadway Automotive fit me into their full schedule. They listened to my concerns and addressed the issue efficiently. They provided photos of what was found and a clear estimate of the cost to repair. Responses were prompt and professional. I was updated throughout the process and provided photos of the finished work. While replacing the previously discussed parts, they found further wear and tear and addressed it. Not only did this spare me from headache in the future, but they also provided a discount by only charging the cost of the part and not for additional labor. I greatly appreciate their attention to detail and their generosity. I look forward to working with them again.

Athena Gray

★★★★★

a year ago

I have been dealing with Broadway Automotive for three years. I always take them being busy and having to work me in as a good sign. They are always so kind to me on every visit. I have always had quality work done from these guys, and above all, that makes me trust them with my vehicle. You can't say that much, so I would rather go where I can trust the work and the employees than "get what you pay for" work.

Gerald Smith

★★★★★

9 months ago

I was more than pleased with the service performed on my Chevy truck. They kept me informed by sending me pictures of the problem along with an estimate, and once completed, showed the replaced parts. They scheduled me in such a way to have the work done the same day. Honest and a place of character, they won't disappoint!

Robert Wilson

★★★★★

7 months ago

Bobby and his team did an amazing job getting me back on the road. Nissan tried charging me $8,000 for a $30 fix that Broadway automotive found. They kept me informed of my vehicles progress and answered every question I had. If you need a trustworthy place to bring your car then this is 100% the place to go. They've earned a lifelong customer with any vehicle I will ever own.

Claire Williams

★★★★★

7 months ago

Hands down the best experience I've had with an auto repair business. Bobby, Johnny and his crew are professional, timely, thoughtful --and more importantly -- transparent and honest. Their communication in diagnosis, troubleshooting, problem solving, repairs, and estimated price far exceeded expectations. I felt respected and that I was never being pressured into a repair or service that I did not need. I appreciated their honesty, pictures of my vehicle, and explanations such that I could make informed decisions. They are highly knowledgeable, generous, and down-to-earth. Would highly recommend!

Charles Milton

★★★★★

Edited a year ago

Best Auto Service Center in Knoxville 2024 (Update) in my Opinion! Broadway Automotive is the very best, most reliable and affordable service that I have found in Tennessee. What a wonderful asset for Knoxville! Very reliable, easy to deal with, mannerly and prompt. The work is done right and right on time... We are recommending this great automotive service to family, neighbors and friends and to towing services (when I get the chance). . Three years as a very satisfied customer! cmilton111 Google Guide First reviewed in 2021 Over 714 million photo views on Google Maps .... (11.06.2024)

C C

★★★★★

5 months ago

Probably the best repair shop experience I've had. They got to look at my car the same day i dropped it off, repair completed the next day. Rates were reasonable, but the thing that stands out most was the customer service. They were up front about costs, what needed to be done and what could wait until the future, and they kept me updated with photos and videos of not only the problem, but the actual repair itself with photos of the old and new parts showing the work, that level of transparency is rare in mechanic shops now.