Reviews
John Holland
★★★★★ 3 days ago
Anthony Preece
Very pleasant experience. Straight to the point,ready to help you.
★★★★★ 2 weeks ago
Dimitrious Martin
I’ve been going here for service since last year. Everything has been fine except for my last visit. My wife’s car had an oil change and later that night oil was pouring out the bottom of the car. This guy Tyler did not tell me until they were almost finished with the car that there was a problem with the engine oil cooler. I asked him and Jerry would it be okay and they told me it should be okay but needs changing.
I order my parts and take them there for labor so that was my intention. Once they drove the car to me it seemed ok. They tell me I need a battery but told me about that with my Charger and lied about it. My battery was only a couple weeks old. I had it retested somewhere else twice. Now my wife’s car needs $1400 worth of work that I’m responsible for after an oil change. Unbelievable. The car wasn’t leaking when I brought it there. I know for a fact. I hope someone will see this and get back to me because I had planned to spend a lot more money here because it’s right in front of my house and I thought Jerry would be cool with me, but I got a bad deal as a loyal customer.
★★☆☆☆ 3 weeks ago
Alaina Hagy
Tyler was super nice and helpful, will definitely be back. Thanks!
★★★★★ a month ago
Christian Barrett
Thank you for your great service and assistance! Tyler was very knowledgeable and helpful! I will definitely continue my business here! Timely service, and ease of scheduling especially the weekend before Christmas. Absolutely fantastic service fellas! Cedar Bluff location - Knoxville, Tn.
★★★★★ a month ago
Zachary Mubarak
They wanted to charge four times the price for parts that The Lexus dealership offered. Their reasoning was they warranty their parts, but any other part from AutoZone would come with a warranty. $400 for a water pump and $125 for a belt is absurd when I was showing them prices where I could get both, with reliable brands, for under 200.
★☆☆☆☆ a month ago
Terry Krug
They were very good.
★★★★★ a month ago
Janie Lieb
The service team at Cedar Bluff location was great from start to finish and my car drives more smoothly. Thanks guys!
★★★★★ 2 months ago
Robert Bryant
Traveling a long distance and stopped nearby for the night. They were able to squeeze me in the next morning and check concerns on my vehicle to make sure the rest of my trip would be fine. Very friendly and helpful.
★★★★★ 2 months ago
Amin Islam
I used to bring my own synthetic Mobil oil for my Prius and they would do it in 10 mins for $20-$25. Now they dont accept you bringing your own oil and the comment the service person made was “Its like bringing your own steak to a reataurant.” Is it? How necessary is that comment? I mean, theres all sorts of health and safety concerns but with oil thats sealed and brand new, its the company that you choose and the one your engine has used forever. So no its not the same. And I can just do the change myself but you lost out on $200 in annual revenue and $50 in tips for your guys (not including potential upsell packages) Thanks, but no thanks!
★★☆☆☆ 3 months ago
Adam Hopson
★★★★★ 3 months ago
James May
They did what they said they would do, when they said they would do it. Jerry is great
★★★★★ 4 months ago
Ethan Wirtz
Tyler and Javier are super hard workers! Made our car troubles go away in just minutes. We will definitely be back!! Thank you guys.
★★★★★ 4 months ago
Tracy Elkins
★★★★☆ 4 months ago
Taylor Thompson
Great customer service
★★★★★ 4 months ago
MaryJane M
I waited and watched the service technician diagnose my car in the bay. Jerry was fantastic and truly was a great experience working with him. When I returned to tow my car home, Tyler told me multiple lies about test driving my car with no transmission and the cost I authorized to diagnose. Fortunately my complaints were heard and I didn’t pay the fraudulent charges and I understand the morals of the Service Street team and will find a new mechanic.
★☆☆☆☆ 4 months ago