Cardinale Mazda Service Department Salinas

Kim Wilson

★☆☆☆☆

2 years ago

I am sorry but very disappointed. Customer service was poor. The manager was fine but the girl waiting on me rolled her eyes at me when I told her I didn't have a payment on my phone I just had my card. Also, she really was rude to me when I told her multiply times that I didn't have anyone to pick me up because something is wrong with my car and it is under warranty. I don't appreciate customer service making me feel the way she made me feel. Whatever happened to good old fashioned the customer is always right. She needs to learn a little respect. I don't believe I will ever do business there again because ever since I had to start going to the Mazda side for service I have been disappointed both times. The one that waited on me was very cold and rude and disrespectful both times.

Jan Sondergaard

★☆☆☆☆

a year ago

Impossible to do business with. Called them to get a quote for replacement of rear brake pads. Got transferred three times. The guy who finally took the call thought I was an employee and started giving me employee pricing but just for the parts. I called the service department. Then, I got disconnected during transfer -#4. Called back, went through a coordinator who was suppose to transfer to service advisor, who didn’t pick up but had a full voice mailbox. Moving on…

Misty Wilson

★☆☆☆☆

10 months ago

Made an appointment for an oil change at 11am. Arrived at the Mazda at 10:55. Walked into an empty and unlit service area. Found a salesperson who told us to go over to the Volkswagen dealer. We walked into the VW service area and stood for 8 minutes while an employee recounted his military history to a customer sitting at his desk. I went to the cashier desk to ask if we could check in there and was directed back to wait for the same guy who was still taking about how his dad got him transferred because his mom wanted him close to home. After waiting another 17 minutes and still not being helped, we left and went to Valvoline to get our oil changed. Very frustrating to take time off work and having to sit around listening to this guy tell his personal story instead of getting the other customer checked in so we can get checked in and back to work.