About Business
Carlson's Import Repair and Service brings expert Car Repair solutions to the local community in Spokane, WA, Spokane. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Spokane, WA appreciate their attention to detail, leading to a consistent 4.9/5 rating from 83 reviewers. By focusing on the specific requirements of the Spokane, WA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Spokane, WA and beyond.
Google Reviews
John P
★★★★★
a month ago
Carlson Import Repair is hands-down the best auto repair experience I’ve had. The team is knowledgeable, honest, and takes the time to explain what’s going on without any pressure or upselling. They diagnosed my car quickly, communicated clearly throughout the process, and the work was done right the first time. Pricing was fair and the turnaround was better than expected. It’s obvious they take pride in their work and truly care about their customers. If you’re looking for a reliable, skilled import repair shop you can trust, Carlson Import Repair is the place to go. I took my Toyota Avalon xle here and will be returning for future repairs
Brett Bernard
★★★★★
6 months ago
I've been a Carlson's fan for a number of years, through multiple vehicles and they never fail to do a great job at a reasonable cost. My latest story - I bought an '03 Tundra from my father 5yrs ago (he was the original owner), and at that time there was a 'check engine' light that he'd explained was from some sort of vacuum leak, that he'd had checked at numerous Toyota dealers who all told him, 'just ignore the light, it is too hard to fix, and there's nothing wrong, etc.... Anyway, I asked the guys at Carlson's to look into it, see if they could find a problem, and let me know. They spent the time necessary to really hunt it down, and called the next day saying they ordered parts and I could pick it up the following day. Not easy to get to, but was a quick-disconnect vacuum hose that had a bad o-ring (and they showed me the part). Anyway, it has been over 2-wks without the check engine light and I have them to thank. Dino, Phillip and the team there really take the time to do the best possible work for their customers, use factory parts and stand behind their work. I highly recommend them and will continue to trust their recommendations. B
Christopher Ryan Brown
★★★★★
4 months ago
Dino and Phillip took my broke down Honda from a tow truck even though they were 2 weeks out for any appointments moreover they even stayed late to get me a diagnosis the next evening! That is the type of customer service that goes above and beyond! All other auto repair shops should treat customers like Carlson’s does! I will never take any of my vehicles anywhere else ever again! Thank you guys!!!!!
Kaycee Vanderhoef
★★★★★
a year ago
I can't say enough good things about Carlson's Import! If you're looking for an import shop that's reliable and trustworthy that does quality work at a reasonable price Dino and Phil are your guys. They are friendly, professional, knowledgable and extremely thorough! I bought back a car I sold 10 years ago and took it into them to have a full inspection done so I knew what condition everything was in and if there was anything immediate that needed to be done. Phil gave me a list of things needed and the priority level of each and Dino gave me several different options for the parts and repairs. They don't over diagnose or try to push unnecessary repairs on you just to make money. These guys have INTEGRITY and it shows!! Thanks Dino and Phil!!
Sydney Lafferty
★★★★★
7 months ago
Had the best experience! My car was having issues with its starter and Carlson’s got my car right in and all fixed up. Super friendly staff, will definitely be a returning customer and recommending them to everyone!
Kevin McClure
★★★★★
Edited a year ago
Oh man, Dino and his crew are incredible! Took my 2015 Subaru Outback to 2 other shops and a dealership with transmission issues. Turns out Subaru sent out a service bulletin on my issue, and Carlson's was the only one that caught it. Saved me thousands and thousands of dollars! They got it fixed very quickly and took my same car I was about to sell on a 800 mile trip with absolutely no issues. It was like a brand new car! Thank you so much guys I will definitely be back!
Genevieve Gromlich
★★★★★
a year ago
I chose Carlson's four years ago because of the great reviews (and a recommendation from the guy I bought my car from), and I've been passing on rave reviews and recommendations ever since - but I've never actually left an official review. Dino, Phil, Laila (sp?) and crew go WAY above and beyond to serve and KEEP their customers. I'm blown away. Always fair, always easy to communicate with, always willing to go the extra mile. Thank you, Carlson's!
captkirk450
★★★★★
a year ago
Had some work done to our Subaru at Carlson's recently and couldn't be happier with the results. Many noises coming from different places, they figured them all out and had the car done the same day. The car sounds again like when it was much younger. Thanks Carlson's.
Acacia Kane
★★★★★
a year ago
Deno (spelling?) and the gang always do such a fantastic job on my Subaru Impreza. They've helped diagnose things I couldn't figure out, and even squeezed me in to fix a surprise repair right before a road trip. I wouldn't take my car any where else and recommend them to anyone looking for quality and reliable work on their import vehicle. Thanks Carlson's!
Katelyn Eaklor
★★★★★
6 months ago
Took my ‘15 forester to them after the engine seized and they were able to completely replace it and got it up and running again
Owen Tumey
★★★★★
9 months ago
Had a great experience taking my 2003 Element to Carlsons. They are timely and very knowledgeable. I will hope for no more major repairs in the near future but if they happen, I know who to call.
Pozzy Thump
★★★★★
a year ago
The service here is ridiculously fantastic... full & complete service after the repair. One has to wonder why other companies of any kind don't offer this. Customers come back, remembered, even just to get their oil changed. They also answer their phone, not putting you on hold, like other businesses. Family owned for 20 years. Heavily recommended.
Heather Schelling
★★★★★
a year ago
Carlson's is the ONLY place you should take your Honda, Subaru, and/or Toyota. They are experts with a passion to do what's right. They are operate with integrity, are extremely knowledgeable, and have a TON of experience! I have been a customer for nearly 4 years and they have always helped me prioritize my repairs and have never tried to sell me on a service I don't need. Don't waste your time looking anywhere else, they are your guys!
PB
★★★★★
a year ago
Carlson’s Wins!!! I’ve been dealing with Carlson’s for nearly a decade. I have never trusted any service, contractor ect. more than I trust these fellas. They have gone above and beyond on all my families vehicles. They provide honest feedback back with zero fluff and genuinely care. If it doesn’t need fixed they’ll tell ya. If it does, they’ll fix it and stand by it. I love the people!!! What more can you ask for?!? Thanks a bazillion Dino & Phil!!
Mary Porter
★★★★★
11 months ago
I have taken my 1989 Honda Civic to Carlson's for over 20 years. Dino manages to find parts for it. I tell anyone with a Honda that this is a good place to go.
EJ
★★★★★
Edited 2 years ago
Went here on a recommendation from a Friend and wasn't disappointed. Had an electrical problem with my Honda that was difficult to track down but they wouldn't give up until they found the problem. They worked to save me money by installing used parts rather than trying to sell me new. Very personable and knowledgeable. Highly recommend. ***Need to update this post because I took my car once again to Carlson's and once again they did good work at a reasonable price. Recommend highly
David Golden
★★★★★
2 years ago
Dino and Phil are great great owners and genuinely care about their customers. Some of the most knowledgeable, trustworthy and helpful people. I had some work done recently, and it was at a fraction of the cost that the dealership quoted me. Will definitely be back when the time comes!
Haley Nelson
★★★★★
3 years ago
Did a big engine repair for us on our Honda Element at a very reasonable rate, were great about explaining everything so I could understand. And when the ignition went out on the car a few weeks later, they were able to get it replaced the same day so I wouldn't be without my car for the weekend. Honest, nice guys who do great work. I would recommend them to anyone!
David Cooper
★★★★★
5 years ago
I never review places. But I have never been more impressed by a repair shop than Carlson's. I am always wary of going to a shop with my car because I never know what places to trust. I can confidently say that this place is honest and they are always doing their best to get your car back to premium shape and in a timely fashion. Dino and Phil are very knowledgable and direct. They make sure you are always getting the best prices on parts and repairs. The moment I walked in they treated me with respect and talked with my like I was a friend. I will always go to them if I ever need to get work done on my Honda.
Kiley Poole
★★★★★
4 years ago
Dino and Phil have been taking care of my vehicles for the past seven years. They are both honest, hard working, and genuinely friendly guys. If you're looking for a shop that will give you fair pricing paired with excellent work and service, then look no further - Carlson's is the shop for you. I cannot recommend these guys enough. Absolutely the best mechanics in town!
