About Business
For professional Car Repair care in Bell Gardens, CA, Downey, look no further than CARSTAR Bell Auto Collision Center. Their team excels at delivering top-tier results for Auto body shop and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 103 pieces of feedback. They have become an integral part of the Bell Gardens, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Downey, CARSTAR Bell Auto Collision Center is ready to assist with your next project or repair.
Google Reviews
Vivi Diniz
★★★★★
5 months ago
⭐⭐⭐⭐⭐ TODAY, morning, I had an excellent experience at Carstar! I ordered a replacement windshield trim for my Mini Cooper, and they handled it perfectly. The team quickly removed the broken part, installed the new one, adding their own plastic pin, and had everything done in just 5 minutes. No waiting, no hesitation, and to my surprise—no charge! Their customer service is outstanding—friendly, efficient, and professional. It’s rare to find a place that delivers this level of service. Highly recommended, and I’ll definitely be coming back soon to have them check my trunk door.
Victor Rodriguez
★★★★★
a month ago
Super great service. Very professional.. got my car done faster then I thought I would receive it. Ricardo and staff were great. Would 100% go there again if I needed too
PORSCHECHIC
★★★★★
2 months ago
This was the second time I’ve visited Car Star. They’ve fixed 2 of my vehicles. Ricardo and his team are amazing. Ricardo always go above and beyond for customer satisfaction. He’s a man of integrity, very professional and gets the job done in a timely manner.
Raquel Flores
★★★★★
a month ago
-My Car look brand new with perfect paint, with original parts -Transparent Communication & Trust: Staff provides regular updates, detailed explanations of repairs, and works directly with insurance to minimize hassle. -Professional & Caring Staff: Personal friendly, accommodating, and knowledgeable.
Diego Navas
★★
☆☆☆
4 months ago
My rating is based off my experience, which maybe unique because my car was hit while it was parked. I went through the insurance company of the party that hit me and never got my insurance involved. The customer service is great, every time you call someone will answer and if it’s Ashley ( I believe that is her name) she will address your questions and call you back if needed. They are a preferred vendor of the insurance company, so it appears they do what the insurance allows. The initial estimate with them was higher than the final invoice. I thought maybe it was discounted through the insurance company. However when looking at the work, after they replaced the bumper and front right fender I noticed it was loose. They rep assisting me said that bumpers need to have some “give”. As soon as I left I drove from home to the South Bay and back and clips had fallen out and my bumper was hitting parts of the road that it shouldn’t. When I went back they assumed it was the side they didn’t fix but that side was working just fine. It was in fact the right fender that they replaced. Essentially if it wasn’t one thing it was something else. I ended up having to take time from work and go back on 3 separate occasions to get things fixed or corrected. After that I had the brackets that hold my bumper up fall out again on the side that was “fixed”. I ended up paying out of pocket and took my car to another shop and let stated the parts used were not ideal (poor quality) and likely saved them / insurance company some money. On top of that the constant need to take time off work to return to this shop for them to correct installation issues that don’t involve the quality of parts. It may be my fault for not getting my insurance to advocate on my behalf with the shop or the insurance company paying bill. So wanted to let others know if your insurance or another insurance is fitting the bill, ensure that the parts and work are properly done. Because even with a guarantee that they’ll fix the work. Most people don’t have the time to go back n forth for correcting things that should have been completed the first or even the second time. Two stars are given mainly due to the fact that the lady at the front desk always answered the phone and had great communication. Even let me know that the car was done early and I was out of town helping a loved one with a medical situation, she let me know they would hold the car over the weekend. Although I did call the insurance company to confirm that I wouldn’t be charged a storage fee by them or the shop because I would be a day late picking up my car.
Anthony quintero
★★★★★
7 months ago
⭐️⭐️⭐️⭐️⭐️ I brought in my 2018 Chevy Colorado after a front-end collision, and I couldn’t be happier with the results. The team at this shop did an absolutely amazing job — the truck looks brand new again! From start to finish, their customer service was top-notch. They were professional, super detailed, and kept me in the loop throughout the entire process. You can tell they really take pride in their work. I highly recommend this place to anyone needing auto body repairs. Excellent work and even better service!
artur martirosyan
★★★★★
2 months ago
The service was great, the customer service was excellent and it was very easy to communicate . My car arrived in perfect condition with no delays at all.
Carlos Navarro
★★★★★
a year ago
CARSTAR LEFT MY CAR LOOKING BRAND NEW !! GREAT STAFF ASHLEY HELPED ME FROM BEGINNING TO END ALWAYS BEING NICE !! RECOMMEND CARSTAR 100 PERCENT . GREAT WORK !!
Kari V Lara
★★★★★
5 months ago
Great service, Ashley was very helpful with our claim and communication, professional, they speak Spanish so that’s a plus and we love bilingual businesses
Ana G
★
☆☆☆☆
Edited 3 years ago
I was in a car accident and sent my car over to CARSTAR. Wow they did an amazing job! Looks good as new, the repairs did not take long at all super fast, and good communication. Overall very happy with CARSTAR. Update 2022: My car is experiencing problems from the side that was involved in the accident and was not fixed correctly at all. I would come here with caution. Used parts were placed on my car and the right interior is experiencing issues that shouldn’t be for a recent repair job.
I Y
★★★★★
a month ago
best service! they went above and beyond with the extra cleaning. very communicative and fast.
Carlos Vargas
★★★★★
Edited 4 months ago
The service I got from this shop was a 5 🌟 the manager Ricardo and all the personal I really recomend this body shop they do a very professional job thanks again carstar auto collision for an amazing job on my truck
Chris T
★★★★★
6 months ago
CARSTAR made my repairs process easy and communicated with me throughout completion of the work. They quality of work is consistent with OEM specs.
Natalie Chua
★★★★★
a month ago
Professional and friendly, they were quick in their work and very accommodating.
Evelyn Leon gonzalez
★★★★★
6 months ago
Did a very good amazing job and were very helpful. The manager is amazing and gives great customer service !
Liftoff Sports
★★★★★
8 months ago
This place gets the job done. Ashely and Ricardo are the best they took care of me. My car was delivered on the day they promised and the communication throughout this process was excellent.
Kimberly Ocegueda
★★★★★
3 months ago
Ricardo was so helpful and did an amazing job fixing my car ! Thank you Ricardo and Car Star !
Paul Rivera Jr
★★
☆☆☆
Edited 4 years ago
I went in for My first estimate for body work on My 2006 Chevy HHR, which I will be paying for not My insurance company. Lee, was very nice and concern about My needs at the time. So at this time I am waiting for a call back with a open estimate, until they can actually do work on it. We'll they gave me the highest quote then the 2 other collision shop. I fell they did that because again, I was going to pay for it myself not my insurance company.
Monique Barrios
★★★★★
a year ago
I would definitely recommend this location! Glad I selected them as my repair shop 🙏🏽 Ashley was professional and explained the process in detail, entire team is knowledgeable and friendly. When I dropped of my car I needed a ride home and I was order an Uber. If I could rate them 10 stars I would
Rahsheeda She'Rocc Jones
★★★★★
Edited 4 months ago
I was skeptical about it at first, however, Ricardo was very professional, and knowledgeable along with Ms. Ashley who was the sweetest. Everyone was so nice and they made my Truck look like new. I would recommend EVERYONE to come here. They are the BEST!
