Chapman Acura

Joseph Shin

★★★★★

a month ago

Great positive experience here shopping my first ever Acura. The entire team was very accommodating of my needs and I would certainly come back when I’m ready for my next vehicle. Thank you Eddie!

Sofia Ramos

★★★★★

2 months ago

Chapman Acura service is always the best. We have been using this group for 15 years. They are always polite and helpful, focused on finding solutions and ensuring problems are solved quickly and effectively. Thank you Rene.

Douglas Wolf

★★★★☆

2 months ago

We purchased a used MDX Acura. Deal was easy but the software was not updated so several bugs were present. This necessitated a return visit which is a long trip. No charge for the fix but should have on the pre-sale check list.

Deborah Lindsly

★★★★★

2 months ago

Always a smooth pleasant experience with Service at Chapman Acura . Alex kept me up-to-date on what was going on with the car and it was done sooner than expected. I appreciate the comfortable waiting room as well..

Monica

★★★★★

Edited a year ago

Absolutely loved the staff and vehicles in stock. I worked with Arlene, and she was absolutely understanding, patience, and went above and beyond to ensure I had all the settings set prior to driving away in my new car. I highly recommend Chapman and Arlene for your new car needs! Thank you!

mike ARMSTRONG

★★★★★

7 months ago

I just purchased 2025 Acura RDX at Chapman Acura. I’m 69 bought a few new cars in my time this was probably the best experience buying a new car that I have ever have. I received a fair trade in value for my car and the salesperson was excellent no sell pressure pitch. He answered all my questions was a true professional.

Elizabeth Alegria

★★★★★

a month ago

Service rep was very polite and a please to deal with. i really enjoyed the overview the tech sent in video form, he explained everything well. Overall very happy with the service and the team

Parker B

★★★★★

6 months ago

Great experience servicing my Acura at Chapman! I live over an hour away, and they made the entire process effortless from start to finish. They worked with me to get the appointment scheduled around my availability, kept me updated every step of the way (even while I was out of town), and went above and beyond by replacing a part under warranty without any hassle. When I picked up my car, it had been freshly cleaned and looked great — a small touch that made a big difference. The communication, professionalism, and attention to detail were top-notch. Definitely worth the hour drive to service my car.

DNA1

★★★★★

a month ago

I always take my Acura to Chapman‘s for its service work. It’s a 2015 MDX, I didn’t wanna pay $180 for an alignment that they suggested I get so my husband took it to big O on Thornydale in Marana. They came out and told him that we needed to replace the CV boot that it was torn plus I needed new front brakes, and I also needed to replace my transmission fluid, clean my fuel injectors, and a list of other items. I was also having them change my oil since it was due. I told my husband no we’re not doing all of that. We had just had a complete hundred thousand mile tuneup on my MDX the very end of November. This is the end of January. I called René at Acura. This was a Saturday and he said swing on by and we’ll look at your vehicle. I said thank you. We went there. His mechanic looked over my car. My brakes were still great, they had done all of those services and there was no torn CV boot at all on my vehicle. There was some weep Beach of some oil that happens. I guess when the weather changes when it’s hot and cold which it’s been quite cold here so they clean that for me I went ahead and had them do my alignment and they did perform a brake fluid flush that had not been done since 2023 so instead of spending $1800 through big O for everything they wanted to do that did not need to be done! I spent 380 all included at Acura to get the things that didn’t need to be done done! Thank you, Renee. I appreciate your honesty and as always, I appreciate Acura service

Carter Croghan

★★☆☆☆

7 months ago

I flew to Chapman Acura from out of state to look at a 2019 Titan SV...or so I thought from their listing. The truck's chassis and suspension was spotted everywhere in rust where I later discovered from the Carfax that it was from Massachusetts. It was shocking to me this vehicle didn't go straight to wholesale because of the current condition. The interior was a disaster. Cigarette burnholes that didn't appear in the online images, torn carpet, stained roof; just a disastrous interior that was clearly smoked in. I found there that the truck had almost none of the features that were listed on CarGurus. No leather seats, no power seats, no towing package, and no remote start when it was advertised to have these features online. This package is basically the S trim, the entry level package for the Titan, NOT an SV despite the VIN showing it as an SV. Even if it was an SV, a previous owner or mechanic conducted some rather sketchy activities with it and put an S interior in it but still had an SV VIN. When I tried to negotiate the price down to where it should have been, the dealership didn't move a penny on the price. Mind you that this truck was for sale for over 170 days. And I'm tempted to invoice the dealership the $660 my girlfriend and I spent to fly down. 2 stars only for Eddie who was a very courteous salesman and very accommodating to the limit he was allowed to be when it came to the truck. Buyer beware!

Elizabeth Cataldo

★★★★★

2 months ago

I just got my A-Spec Integra with Javier, and he made car shopping easy and enjoyable. He’s extremely knowledgeable, and the whole Chapman Acura team was super welcoming

Chelsea Coble s6

★★★★★

2 months ago

Great experience with David Thompson at Chapman Acura. He was friendly took the time to understand my needs and get to know me. Car buying process was easy and enjoyable. Support staff was very helpful and ensured my needs were met.

William Hickman

★★★★★

Edited a month ago

Service department is amazing! Alex made the check in and pick up super easy for a wait around appointment. Also kept me informed about the progress of repairs. They even sent me a video by text with some of the things they found in the inspection. Josh the service manager was able to help me with a warranty item that probably shouldn't have been covered but they found a way for Acura to help me out. You can't find service departments like this anymore. They take care of their customers.

Karolyn Williams

★★★★★

2 months ago

It couldn't have been a better experience! Coming home from Phoenix in my 2025 RDX, my car did a complete electrical power shut down... whatever it's called. It was very scary because I could barely turn my steering wheel to get off the road. At home I had a recall letter for that exact thing. I don't enjoy going to the dealer, waiting for my car for my car to be done is such a crapshoot. It could take 15 minutes, all day, or they can't get it done that day. I called and asked for Rene...he is very kind. I was told it would take about an hour. I was greeted when I drove up and they have a wonderful snack area. It was done in 40 minutes and painless! Thanks so much!

Jesus Garcia

★★★★★

a month ago

As a first time Acura vehicle owner. I wanted to provide my vehicle the very best of recommended service. Alex Robertson went above and beyond the the quality of customer service I was looking for. He explained and answered all my questions. He makes customer to dealership relationship easy to understand and trust. My master technician actually videoed his findings which I have never experienced in vehicle service before. I was happy to receive a loaner vehicle during this process. I am now a committed customer. Thank you Acura Staff

Stephany Curtis

★☆☆☆☆

3 weeks ago

I'm big on customer service and I know it can be challenging working with different personalities but as a salesman you knew what you signed up for. I believe every customer should be treated with dignity and respect regardless if they're purchasing a new or used vehicle. This was my son's first car buying experience and it wasn't great for him at a time where it should be exciting. The games these people play and lack of transparency was laughable. Me and my son couldn't believe it. There tone when concerns were mentioned changed as if we were bothering them. If my son wasn't set on the particular vehicle I would have walked away the first day. I wouldn't give them my business in the future. I would make sure if you want to give this dealership your business fact check everything they say, if buying a used car pay for that third party inspection. They'll try to sell you a warranty but you damn near have to beat it out of them to get a straight answer on levels and pricing it was nuts. Just a nightmare this was my worst car buying experience.

LJ Osborn

★★★★★

3 months ago

I went to purchase a new to me truck and Eddie was the BEST salesman EVER! Normally when I go to purchase a vehicle I leave feeling like I was put through the wringer but not this time. Eddie was wonderful to work with. He answered all of my questions and created a great experience. He made the process painless and enjoyable. The manager Jaime was great as well and assisted in helping me to get a great deal! These guys are great and I highly recommend them to anyone who is looking to buy a new vehicle!