About Business
Audi Tucson is a highly-reputable Car Repair service provider based in Tucson, AZ. Audi Tucson covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto body shop, Auto parts store. With over 507 reviews and an average rating of 4.5/5, Audi Tucson is a trusted name in the industry. Their presence in Tucson, AZ ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
jesus gonzalez
★
☆☆☆☆
a month ago
I had purchased a vehicle from them and I had the vehicle for a week and then an issue on Christmas Day with the vehicle locking and not being able to get into the truck. I had to pay a lock smith to come out and reprogram my key. I called the dealer the next day and let them know what was happening because the actual key for the truck was not cut correctly either. They send someone out the following week but I had to call and verify because the guy never called me the day he was supposed to come out. I asked for an another key to be made and a refund on what I already spent. They will not call me back after multiple calls to the sales managers and they have yet to refund me still. Very irritating. This company does not have any type of customer service.
Peter Harrison Jr
★★★★★
4 months ago
Enjoyed my entire experience with having the annual service on our 2017 Audi A6. From requesting the appointment through its completion, all aspects were professionally performed. Our service representative was keeping me constantly updated and the work was completed prior to the initial estimate. We will definitely continue to work with the folks at Chapman Audi Tucson.
Joel Ketchum
★★★★★
5 years ago
So this was the first time I brought my car in for service (oil change). The service guy Jordan was quick to come out and greet me and get the process started. They did the oil change and inspection in about an hour and the complimentary car wash took another 20-30 minutes. Everything that was noted during the inspection was explained as well as the recommended services. Overall, very pleased with my service.
Kel Brooks
★★★★★
a month ago
Had very good experience and results with the recent work done on my 2015 Audi Q5 Hybrid. During visit they resolved the coolant resouvour sensor issue that was causing persistent alert notifications in my console as well the replacement of the main 12v battery that also fixed issues with the touch sensors to lock/unlock doors as well as resolving intermittent issues with auto driver seat adjustment with button.
John Sojka
★★★★★
4 months ago
Great experience from start to finish! Sam and his team found me a car with the exact specs i was looking for, then went above and beyond to get me my dream car from Miami. I cannot recommend them enough. If you are looking at buying an Audi, this is the dealership you want to work with. Thanks again Sam!
Amber Biddison
★★★★★
3 months ago
My advisor Sam was great! He answered all my questions, was very professional and helpful throughout the process. I went back and forth between a Q3 and Q5 and Sam and his boss were great in helping me get the best deal on the car I wanted!
Miguel Ramos
★★★★★
2 weeks ago
Everyone in the dealership was very helpful. Samuel was great during the process. He took the time to explain all the features of Q5.
Tanisha Hampton
★★★★★
a month ago
Robert in the service department has amazing customer service skills and is fast responding to you about the cost and repairs needed. He listens well, saving you money.
Nicole Cortez
★★★★★
4 months ago
I've been taking my car to Audi for awhile now and never had any issues. Sometimes I would need to bring it in without an appointment and Jordan would always do what he could to fit my car in as soon as possible. He is always a pleasure to work with. The prices might be what they are (it's a dealership) but they do their due diligence to ensure you're getting the best service.
dave moore
★★★★★
2 months ago
"I had a fantastic experience at Audi Tucson. Rob made the entire buying process incredibly easy and stress-free. Communication was excellent from start to finish, and I really appreciated that the Rob & the team took the time to listen to my feedback and address my specific needs. Highly recommend!"
Anya B
★★★★★
5 months ago
We consistently rely on Billy for all our service needs at Audi Tucson, and he truly stands out as exceptional. His communication skills are top-notch, and he consistently goes above and beyond to ensure our satisfaction. Previously, we preferred Audi Chandler for its superior customer service, but since discovering Billy, we’ve never looked back. He embodies the gold standard of customer service, and we can’t recommend him highly enough for his dedication and professionalism.
Payne
★★★★
☆
3 months ago
I want to thank Samuel...!!! at Audi Tucson, for his grand professionalism!!! Also his strong work ethic. We got everything squared away!!! Yay!
Douglas
★★★★★
2 years ago
Nice Friendly staff. First, I would like to say I have been buying vehicles for over 42 years and many have been from dealerships. I have never had a straight forward purchase than our new Audi from Tucson Audi. The salesman, Cesar Gonzalez was attentive, but not overbearing. The Sales Manager, Emilio Guevara was very accommodating securing the exact vehicle we wanted from Audi Arrowhead and having it delivered to Tucson with no cost to us. Second, there was no back and forth like an out of control tennis match, they gave me a price, I gave them and offer at where I would like to be, and they met me in the middle. I would recommend the dealership to others!
Attilo V. Cushing
★★★★★
3 months ago
I bought my car from Audi Tucson in October of 2024, and Samuel Valenzuela was my representative. Though its been over a year, I frequently think about how grateful I am for the whole experience I had with this dealership through Sam. My situation was a little atypical considering that I found and purchased the vehicle online without ever seeing it in person. In a world full of fraud, this could have been a really nerve racking scenario, but it felt so normal with the help I was receiving from Sam and his team. We had a few video calls, Sam sent pictures and videos, and we eventually signed documents that way as well. We faced a couple challenges with my bank not wanting to wire money, and with shipping the car to my home town in New York State, but Sam was extremely patient. He regularly answered my calls and always called me back if he missed one while working with other customers. From the moment I found the car and contacted the dealership in the end of August to delivery day, a month and a half had elapsed due to these challenges that came up. Throughout the whole process, Sam began to feel more like a friend than a salesperson at a dealership because I could tell that he really had my best interests in mind. Once the car arrived, he even mailed me another complimentary license plate frame since New York state requires two plates. When I am ready to upgrade to a beautiful RS7, I will find a way have Sam represent me regardless of what state I live in! Thank you Sam, you're a breath of fresh air and I hope you're safely enjoying your Acura!
Joel Henness
★★★★★
3 months ago
Fantastic experience across the board during our information gathering, test drive, negotiations and finally the vehicle purchase. Huge shout out to the rep we worked with the entire process, Rob Rivera. Could not have asked for a more personable, professional and knowledgeable agent. We will absolutely work with Rob and the Audi Tucson folks again!
Kim Poulson
★★★★★
2 weeks ago
I've lived in Tucson since 2016 and had the unpleasure of dealing with a variety of wannabe contractors, service and sales representatives. I have to say that the service people at Audi Tucson do not fit the Tucson mold and are a class above all the rest. Their responsiveness to my need for service and repair is exemplary,... other Tucson contractors and service institutions could learn a thing or two from William and Robert at Tucson Audi. Cheers, Kim
carishma hussain
★★★★★
6 months ago
I bought my car 3 weeks ago from another dealership and noticed a strange sound from my Audi. I made an appointment and right when I pulled up I was greeted by Robert. He listened to my concerns and put me in a courtesy vehicle right away. My car was ready after a few hours and the repair was covered under warranty and it drives amazing now. I’m very happy with my experience here and will be back for all my car needs 🥰🥰
Connie Salo
★★★★★
a month ago
Both Triston and Rob were excellent! It was a laid back experience, the best we've had. They were very personable and fun to deal with. We applied for financing, which took time, but wasn't stressful. We visited Chapman's first because our neighbor bought a car there a year ago and had an excellent experience. It was a good recommendation. Prices are high, a bit of a shock, but to be expected. It was one stop for us and done.
Roger Miesfeld
★★★★★
4 months ago
I bought my first Audi in 2019 at Audi Tucson (A4 Titaninum trim in all black) and had such a great experience working with Emilio, one of the Sales Managers, that I stuck with them and had my car serviced regularly with Audi Tucson. A great service department headed by Jordan who made sure my A4 stayed in top shape. Recently I decided to trade in my A4 for an all new Audi Q5 Premium Plus (metallic black with 20" premium wheels) and worked with Fabian, the Sales Manager that day, and Cesar the sales rep who pulled it all together. Another GREAT experience getting a win-win deal for me and for Fabian on the new Audi Q5 and my A4 cream puff trade-in. Thanks Tucson Audi for making my Audi experience a pleasure in sales and service!
Jenna Jones
★★★★★
2 weeks ago
Joseph was a great help, he was very responsive and knowledgeable. We really enjoyed working with him. Fabian was wonderful as well. The both of them helped make our car buying experience very smooth and enjoyable.
