Chapman Auto Repair of Orange

Stacey Wright

★★★★★

3 years ago

These guys are super professional and honest, with the added bonus of a fantastic sense of humor. If a car repair experience could be classified as, "fun", this is your place to find it. Tell Alan I sent you! (I don't get any sort of discount or anything...I just want him to think I'm popular.) 😁

adriel marianni

★☆☆☆☆

11 months ago

I brought my 2017 BMW 430i into their repair shop on 3/17/2025 for a "refill Low coolant warning light" They refilled the coolant and the light was cleared. Two days later the light returned. I took it back to the shop 3/20/2025. They told me they would have to run pressure test to determine if there was a leak. They completed the test and told me they had found the problem (Water pump and Turbo Coolant return line needed replacing. I authorized the repairs and paid $1,793.08. 3/22/2025. Two weeks later the same "refill Low coolant warning light" comes back on. I drive back to the repair shop 4/7/2025 and tell them they can take as long as they need but I need the issue resolved. I call 4 days later and they seemed to forget the car was there. They finally call me back and report that the total repairs would be $7,464.65 total. I go to the shop and review each line item. They then revise the necessary repairs to address the problem at $3,052.50. I clarify with them if they're guaranteeing that this is the fix. They say yes, so I authorize the repairs. They call me on 4/14/2025 that the car is done. The next day 4/15/2025 I get in my car to head to work and as I enter the freeway (55fwy north Southern California) My car lost power and a warning light reading "Drivetrain malfunction" comes on. I nearly crashed on the freeway and barley made it to the shoulder of the freeway. I was able to slowly get to an off ramp and into a parking lot. The BMW then lost all power and had to be towed back to this repair shop. I have filed a complaint with the FTC for fraud and have requested them to look into this establishment. This has been a complete scam for the repairs done to my car. I'm nearly $5,000 dollars out of pocket with no peace of mind. Lastly – if you have a BMW I STRONGLY advise to steer clear of Champman Auto Repair. I have never had a successful repair done here.

Kiera Doyle

★★★★★

a year ago

I've been taking my car to Chapman Auto Repair of Orange for all my service needs, and I can't recommend them enough! Recently, I had a flat tire, and Kennyard was amazing—he offered to fix it on the spot, which saved me a lot of time and hassle. The level of service here is top-notch, and the team is always friendly, reliable, and quick to help. If you're looking for a trustworthy and efficient auto repair shop, this is the place to go! I’ll definitely continue coming here for all my car needs!

Shehan Godakanda

★★★★★

a month ago

they did an amazing job at replacing my blinker fluid and my warm air intake filter

ABQ Yardbird

★★★★★

2 months ago

Our family has been long-time customers and so appreciate their honesty and over-the-top customer service. We are so fortunate to have found them.

Dominic Hurtado

★★★★★

2 months ago

Great service. I was in and out in 5 minutes. Didn’t even charge me. That’s amazing service. I’ll definitely be coming back in the future.

Jim Gonsalves

★★★★★

8 months ago

Kennyard the sales advisor. Gave me a great estimate of repair I was shopping so I was calling around and he was the best on Google as well and now I know why they’re very good at what they’re doing. They do good work and they’re very fair Price excellent service fast repairs can’t tell you how happy I am with them. My air conditioner works better than ever than when I bought it brand new unbelievable would recommend anybody to do the repair to their vehicle here at Chapman Auto Repair of Orange. Great staff.

Bud Fitzgerald

★☆☆☆☆

6 months ago

They wanted to charge me $159 to give me an estimate cost. I showed the person working there (male, white, trimmed brown / red beard) where the problem was with the gear shift. The panels were previously removed by AAA who showed me that I needed a small part installed to hold the lever connection. When I asked for a break on the estimate fee, the worker made a comment about his mechanics getting paid by the hour and they needed to get paid.

Michael Diep

★★★★★

8 years ago

CHAPMAN AUTO REPAIR OF ORANGE is the name to remember whenever you need any kind of work done to your car. Believe it or not, their company’s slogan is “Thank you for calling the HAPPIEST place on earth, how can we help you today?” At first I thought to myself that an Auto Repair place is like any other places and how can the company got Voted as the BEST of ORANGE for customer’s service and also Guarantee all of their repairs on PARTS and LABORS for LIFE. Is that possible? Is there such a place???? I then venture out to really find out if this place is real or are they just another advertisement scam like we all have seen, used to, and accustomed to receiving when it comes to dealing with auto repair companies. After the worst possible experience I had with Lexus of Westminster, I have decided to give Chapman Auto Repair of Orange a try. I found them online like most of us and believe me if you googled the company’s name you will be at ease after reading all the good comments left of this company. From the first time talking to them until I left with my car LS 460 Lexus, I felt relieved for bringing my car here and to give them a try. My Lexus needs a new starter and Lexus of Westminster quoted me the price of little over $2,200.00 to fix including the Diagnosis fees of $189.00 just to find out what the actual problem. It took them 4 days later from the day of leaving my car to receiving a call back from them informing me my starter is the problem. After the consultant Lance quoted me of the price $2,200 to fix the starter I confirmed with him once again about the warranty for their work and I was told of 12 months warranty on parts and labor and this is for replacing a “RE-MANUFACTURER” starter, not a brand new one. I guess after 12 months and if the starter decided not to work again I will be out of another $2,200 for another starter. With Chapman Auto Repair of Orange, the business is owned by John Pascal. It is a family owned business and almost everyone who lives in Orange County knows who they are not because they are a big operator in the Auto Repairs space but most people know them through referral of friends, coworkers, or family members. Don’t be fooled by taking your vehicle to the dealers as I thought my car will be safe with them when I pay higher prices. This misconception is so wrong especially with Lexus of Westminster where their quoted prices of $2,200 to replace a starter, I got the exact same service from Chapman Auto Repair of Orange for $1,326.00 with LIFETIME WARRANTY ON PARTS & LABORS. Yes, you heard that right, my starter is warrantied for life on parts and labors so I never have to replace another starter again. John’s company also paid to have my car detailed all of inside, washed on the outside plus as complimentary he gave me a free oil change just to give them a try. Now I am hook with their services and if I have to add up all of their combined services the cost of replacing my starter with them will be around $1,200.00 not counting the LIFETIME WARRANTY ON PARTS AND LABOR. In many cases you have to pay extra for this type of insurance but with John’s company he told me that he uses great quality parts therefore he doesn’t mind giving lifetime warranty for the peace of mind to all of his customers. What really melt my heart and felt warm about John and his staffs (Wesley, Joseph Robles, and Alan) is while I was there waiting for my car to be worked on, a homeless person walked in and was extremely apologetic by asking John if he could use the bathroom and not only John graciously agreed but also ask that the homeless person take with him some popcorn and a bottle of water with him after. John did it with a smile instead of pushing him away. I just wanted to take this opportunity to thank John Pascal (the owner), Joseph and Alan who helped signed me in, and Wesley who drove me to get a car rental while my car was worked on. By proving this story is true I wanted to give my name and Michael T. Diep. I am the inventor of Emery Cat Board.

Dee

★★★☆☆

9 months ago

I’ve been a loyal customer at this shop for over two years and have brought my car in for regular oil changes and two major repairs. Until recently, I felt confident in their work and service. However, during my most recent visit, I was extremely disappointed. I had my mother drop off my car for me, and Kennyard — who has helped me in the past —insisted to her that the $120 diagnostic fee was a non-negotiable despite to hefty price-tag for the repair. Historically, that fee was either waived or applied toward the final bill when the work was done, which in this case it was not. The repair ended up costing over $1,300, and was completed in a timely manner which was very much appreciated. There’s no doubt they do excellent work, but the principle of the matter is I have never had to pay a diagnostic fee when completing the service recommended at any auto shop. Because of this I no longer feel comfortable bringing my car here and won’t be returning. I hope others take this into consideration when they are considering where to complete their auto repairs on their vehicle.

Rob

★★☆☆☆

Edited 3 years ago

This place is a joke. Let me be clear, the mechanic who fixed the issue I would recommend, the service manager Alan is the joke. Lets put this to a vote. If the flat rate to diagnose a car is $120. That is what should be expected in the final bill? Nope, Alan jacked the "flat" rate to $240.00 because they kept the car 2 days. Not once was the flat rate mention as "per day", and not once was I notified the flat rate was increased. They did diagnose my cars issue but they over charged me for the repairs. Also a my 1 year old battery decided to die while in their possession. I purchased a replacement battery and they installed it which was a big mistake. The hack who installed the battery broke the positive cover, and destroyed the battery insulator pad around the battery. They provided replacement parts but I would not let them install them in fear they would damage something else. I won't be returning to them in the future

Ron

★☆☆☆☆

4 months ago

They charged $160 just for diagnostic and it doesn’t even go words cost of repair got my truck back in worst shape and it was when I brought it now I can’t pull it out of my driveway. We’ll have to have it towed, but not to this establishment. I would not recommend this place to anyone

Mr Sportfish

★★★★★

2 years ago

Chapman Auto Repair was great! Took my 2007 Lexus GS 350 in for service. Kennyard and Alan were friendly and helpful. Show was clean and organized. I will continue to bring my cars to Chapman Auto Repair.

Denise Leek

★★★★★

4 months ago

I have had 2 awesome experiences with Chapman Auto Repair of Orange. My car was fixed in a very efficient timely manor and beat the dealership cost by alot. I will always be bringing my car to Chapman Auto Repair of Orange, best experience ever!

Diane Forcone

★☆☆☆☆

2 months ago

Car broke down this morning AAA told me not to drive on freeway take it to my mechanic. I called Chapman been a good loyal customer pay off my bill after service. The guy on phone said to bring it in so I did and there was the biggest jerk wad sitting at the desk zero customer service skills I think the older co-worker sitting next to him felt how upset I was with the manner I was spoken to. I will not bring my car back there please stop texting us about how the 2010 escape is running.

Kevin McWilliams

★★★★★

4 months ago

My dad recommended me to Chapman Auto Repair of Orange, and I’m really glad. It’s a local shop for us, and from the moment I walked in, the staff was nothing but friendly, helpful, and incredibly knowledgeable—both in the office and in the repair bay. I brought in my Mercedes to get it smog-checked and to have them take a look at the A/C system. Even though my car is fairly new, I’d been hearing a weird noise and sometimes getting an unpleasant smell from the vents. I love working on cars myself, but realistically, I knew this wasn’t something I could fix on my own. The team at Chapman took their time to diagnose everything properly, explain what was going on, and make sure my car was taken care of the right way. Their honesty and experience really showed, and they made the whole process super easy and stress-free. Huge thank you to the entire team at Chapman Auto Repair for the great service and for treating customers with genuine care. I’m grateful to have a reliable shop this close to home!

Arnold Willis

★★★★★

4 months ago

I recently brought my 2023 Toyota Camry to Chapman Auto Repair of Orange, and I couldn’t be more impressed with their service. They handled everything quickly and thoroughly—fixing a suspension noise, completing a battery and charging system check, and repairing a leaking coolant hose that another shop totally missed. I’m extremely grateful for their speedy, honest, and efficient work. They kept me informed every step of the way and had my car back to me much sooner than expected. It's refreshing to find a shop that truly values their customers and takes pride in their work. Chapman Auto Repair has absolutely earned my trust. Highly recommended!