Chatham Parkway Collision Center

William Braun

★☆☆☆☆

2 years ago

After an initial appointment in October, they scheduled me to come in in December. I showed up for that appointment and no parts had been ordered for a SIMPLE plastic skirt. Then they scheduled ANOTHER appointment for February 14th to which they tell me it won't be done that day and Deanne Cooper the manager, proceeded to tel me that with my attitude it will now take MANY DAYS to do. I'm in the the customer service business for a major business jet company. If i would have said that to a customer, I'd be looking fir a new job the next day. This place is the WORST in customer satisfaction and should be avoided at ALL COSTS. Never do business with this establishment. I can't give zero stars or I would've.

Raf Veg

★☆☆☆☆

4 years ago

Came in last year around early February for a bumper repair. Didn't see my car again til late March just to see the bumper lazily slapped on with damaged retainers on the side. Came in recently to get the retainers replaced for them to tell me they'd have to scrap the whole bumper. Wasn't gonna waste another month without a car for them to do it wrong again. What should have been a quick fix was handled poorly and inefficiently. Would recommend avoiding this company at all costs.

SM B

★★★★★

7 years ago

I've brought my Lexus here twice, both times with excellent repairs. The second time was after being rear ended. Chatham Parkway Collision Center (Deanne) found hidden internal damage before my car was returned to me. Thanks to the very good documentation, coordination with the Lexus service center, and constant support, the responsible driver's insurance company eventually settled with me despite an initial attempt to avoid liability. The car had to be totalled, but the outcome would have been far worse for me if not for the professionalism of the staff of the collision center from the manager to the receptionist. Everyone is extremely courteous, helpful, and knowledgeable.

Anjelika Martinez

★★★★★

8 years ago

I was connected to Chatham Parkway Collision Center through USAA. Although we had to wait 1.5 week for the part, the team was able to get my vehicle done quickly! Dianne kept me updated through calls, text, and email the whole time! She told me that since we were moving soon, that she would make sure they did everything they could to make sure that my needs were met and they did! I am beyond grateful for their excellent customer service and workmanship! The vehicle looks good as new and they even made sure she was clean! Thanks so much!

Jeff Narmore

★★★★★

6 years ago

Very pleased. Referred here by the insurance company of the driver who dinged my car. This place is busy but doesn't feel overwhelmed. They saw me right away, got me the estimate in a few minutes, arranged drop-off later that week. They have night drop-off which helped a lot. We got calls and texts to make sure they were doing the work correctly and as requested, keeping us posted on the process. Final product looked great, paperwork was easy, no surprises. I think it's what you want in a collision repair center. I recommend.

Madelyne Miller

★★★★☆

2 years ago

I am leaving this review for potential customers, only so you are aware and prepared. I had my car in this shop for a little over three weeks for some body repairs. The staff in the office is very kind and helpful when you are there. The only downfall that I found is that they claim that they give "update" calls every Tuesday and Thursday. I didn't recieve a weekly update call once from the shop. Due to the nature of my situation, I had to call in often to get an update to know and understand the status of my vehicle. Because I was responsible to return my rental car at the time the car was repaired, it was imperitive that I recieve updates as to when the car was scheduled to be repaired so I could make plans accordingly. Thankfully, they answer the phone everytime you call- which was comforting and helpful, but in my experience you have to be proactive in following up with the shop, or your car will be repaired or additional damage may be found (as it was in my case), and you would never know. I overall recommend taking your car here, and I will again if I ever find myself in this situtation, but my only recommendation would be that you prepare yourself to not recieve updates, and be responsible enought to call and ask about your vehicle. Thanks for all of your help!

Marquel McNeal

★☆☆☆☆

a year ago

***Please do NOT bring your car here*** Customer service is terrible, not to mention the communication and updates on your vehicle is also terrible. As, I was told they only provide updates on Tuesdays and Thursday, and most of the time I didn't get that. I had to call often just to get the status of my car. When I did call no one could tell me the status of my car, or the stories were conflicting. Never got my car back when promised on several occasions, because of parts or other excuses. Got my car back and the bumper is lighter than the entire car, not to mention they did not dispose the old parts instead they placed them in the trunk of my car. Overall, this company takes on too many cars they can handle and don't provide clients or insurance reps the proper updates. If you want to stress about getting updates or getting your car back on a date promised. totally impossible and wouldn't recommend this shop to anyone.

Miller Time Productions

★☆☆☆☆

7 months ago

Brought vehicle in to have cracked bumper and windshield replaced. Took around 2 months to get it fixed. They did fix it, but when the vehicle was picked up, there was a large crack in the windshield. Spoke with the body shop about it and they said they would not take responsibility for it. Staff were friendly but it doesn’t change the fact i will not be taking my vehicle back there to be fixed in the future.

Kara Roxbury

★☆☆☆☆

9 months ago

In all my years of owning cars and dealing with repairs this was by far the worst experience I have ever had. They never updated me on my cars progress they had my car 5 or 6 weeks. I had to call to check on my car. They called me to pick up my car 30 mins before closing on a Friday I had no choice but to rearrange my entire afternoon/evening because they wouldnt give me any notice. Had they told me in the morning or even luch time I could have made arrangements. Everyone was gone when I picked up the receptionist left when I got into my car. My car has not been the same since leaving this horrible shop. My battery was all of a sudden bad even though I had no issues prior to drop off. I'm very suspicious that they swapped my battery. Parts under my hood were loose miles were put on my car as if someone was driving it around while they had it. The worst part is my ac was not working. It worked perfectly before drop off it blew ice cold now I have been without AC during the summer. Im so unhappy I wish I would have just left my car damaged and never took it to this horrible shop. I brought it back the manager came across very sketchy like he had a response for everything without even listening to me he has this vibe like he thought I didn't know what I was talking about which I didn't appreciate. He tried to tell me my car was leaking coolant when I just had it at subaru for repair to my coolant system a few weeks before coming to toyota. This man splashed coolant in my car and tried to tell me my car was bubbling up coolant when I literally took a pictures and videos of under my hoof before bringing it back. Im not stupid and I dont appreciate being treated like that. DO NOT TAKE YOUR CAR HERE I was warned about this place prior to going and I regret ever going here.

Cody Reesman

★★★★★

a year ago

I recently had the pleasure of working with Cord and his team at Toyota Chatham Parkway Collision, and I cannot speak highly enough of the outstanding service they provided. From start to finish, Cord and his crew went above and beyond to ensure my vehicle was repaired with precision and care. Not only was the quality of work top-notch, but their professionalism and customer service were second to none. It's important to note that the collision center operates separately from the mechanic side of the dealership, and I feel it's crucial for people to understand that. While there may be some negative experiences associated with the service department, Cord and his team at the collision center should not be judged based on that. They truly stand apart in their dedication to delivering excellent results, and their hard work deserves recognition. If you're in need of collision repairs, I highly recommend Cord and the Toyota Chatham Parkway Collision team. They provide exceptional service and truly make a difference.

Rebecca Musgrove (tnvolsfaninsc)

★★★★★

a month ago

They did an amazing job even though the at fault’s insurance company tried every shortcut they could. I highly recommend this place. Their priority is the customer!

Francesca Lucia Granata

★★★★★

3 years ago

I brought my 2021 Toyota RAV4 in for an windshield replacement. Was greeted by Joselyn at the front desk who was sweet and accommodating. She took her time to explain to me the entire process to make sure everything was taken care of. I was greeted with the enterprise rental which came straight to the collision center to bring me my rental. Work was done promptly and I had my car back within two days of bringing it in. The one thing I loved was the fact that my car came back to me sparkling clean!! Thank you Joselyn for being so sweet and answering all my questions!

Raymond Hargrove

★☆☆☆☆

3 years ago

I can’t explain how disappointed and disgusted I feel I gave them my car without the check engine lights on that’s crazy the whole team was weird from the start. Lisa was a total liar. They put old parts on my car the was never broken as u see in the first picture below that’s the first day of the accident. The hood is uneven my car is in worse condition then when it was damaged they broken now they can’t return calls

Brooke Pasinski

★★★★★

2 years ago

Here are some before and after pictures of my car. The collision center did an awesome job fixing my passenger door and fender, you can’t even tell anything happen to it. The staff were amazing, called me twice a week with updates on my car. Really satisfied with my car and experience.

Barbara Zubaty

★★★★★

5 months ago

This collision center is great. OEM parts are right there and their workmanship is great. The office communicated with me daily about the status of my vehicle. I will always take my vehicles there for body work repairs and paint!

Roy Patterson

★★★★★

a month ago

My wife a ding fixed in her 2025 Outback. She was very pleased with the repair. Makenzie was very professional to work with. She explained the repair process so my wife understood all the steps. We were pleased with the work.

Ben McCombs

★★★★★

3 months ago

Very impressed and highly recommend using Chatham Parkway Collision Center. I have a Toyota Tundra and I was Rear ended. I have all my service work done at Chatham Toyota. They sent me here and I’m very thankful. The manager Cord Whitaker was Top Shelf and gave me a no stress feeling; reassuring me they would get my truck to better then before the accident and he delivered! I will recommend them to anyone who needs body work. No hassle no BS. If peace of mind is what you want this is where to go