Chevrolet Service Center

Beverly Evans

★★☆☆☆

4 years ago

The service that I’m talking about is being able to schedule maintenance online. I have been going to Alan Webb Chevrolet for all of my maintenance of my Equinox. Last week I realized it was actually time past time for me to get the service done of oil change and tire rotation. It was late at night so when I looked it up online I saw under Alan Webb Chevrolet it said schedule your next service online. So I clicked on it and proceeded to do so which took me to today which is 18 October and there was a 2 o’clock open so I took it. The next day I noticed that I had an email confirmation of this appointment. Yesterday I had a reminder of this appointment. So today when I showed up at two and was told that I wasn’t in the system for an appointment and they do not have any service such as this one on Mondays I was flabbergasted. I showed the receptionist both the confirmation and the reminder and she then told me that the online service scheduling and their computers do not communicate. Her name is Megan and she was very gracious in helping me. They were able to get the job done even though it took quite a while. Now I know I’m gonna get the regular form letter from the person in charge, but that’s ok, because I’m sending this to some of the higher ups in the company!

mark allen

★☆☆☆☆

a year ago

Stay away! I have a warranty on my truck, and for some reason, folks like me have repairs dragged on for weeks. It's now coming on 6 weeks for a FICM and a plug.. beyond ridiculous, massively unhelpful, stonewalling, gaslighting, no communication, and no concern about or for the disruption it causes. Check Yelp as well.. Stay Away!

Breelynn Horton

★☆☆☆☆

2 years ago

I bought a 2017 Mitsubishi mirage g4 in April 2023! I paid an extra $3k to have my car service and looked at if it needs service. A month of owning this car the car started to shake if it goes too fast. The car steering wheel shakes really bad if you go past 55MPH! The car also makes any tires on the front driver wheel not round anymore after a month on that side! The service center never wants to work on my car or figure out exactly what’s wrong. They also only have 1 guy who can see Mitsubishi! Anytime I ask to see them to service it it’s “well it’s a Mitsubishi and we don’t know how to work on them” THEN WHY YOU SELLING THEM AND PRESSURING ME TO PAY AN EXTRA THOUSAND FOR MY CAR TO BE SERVICED. I Paid $2k for my wheels and my wheel bearings to be fixed after owning it for 3 months and my transmission and clutch need to be replace. I’ve put over $3k in repairs in this car. I would never buy a car from Alan Webb again. Also they gave me a list of repairs that need to be fixed when I bought it so a lazy company

Theresa B

★★★★★

Edited 7 months ago

Nice waiting area, the oil change and tire rotation didn't take the entire hour as stated, it was free since it was our first after purchase which was an awesome surprise.

John Clark

★☆☆☆☆

2 years ago

I bought my car here 10 years ago, and I've been bringing it here for oil changes and service since then. The service has always been good, but because of my most recent experience with the service department, I won't be going back. After taking it in for an oil change they found evidence of some seepage, so I asked them to fix the problem the next time I went in. They kept the car from Thursday to Monday, and when I got there Monday morning to pick it up there were mouse droppings in the cup holders! I asked the service adviser, John, to come look at it. He said it was just plastic, and he could have the service team vacuum it out. I told him if he was sure it was just plastic then I'd clean it myself since I was going to go home and clean the whole car anyway. When I got home and wiped out the cup holders with a cleaning cloth though, it was definitely not plastic. The droppings were smearing brown on the cloth. I sent a message that day through the Chevrolet website, but never heard back. I’ve lived in my house for two years, and have never seen any evidence of mice in the garage, in my car, or anywhere else. I keep my car clean because I have OCD, and don’t like the thought of things being dirty. Flash forward through two days of driving the car and smelling heavy exhaust fumes, and I went out to my garage Wednesday evening to find a puddle of oil all over the floor. Instead of fixing the leak, they'd made it worse, and it had been dripping on the fan belts and getting splattered under the hood. The exhaust smell had been from the oil hitting the hot engine and burning, and the drip had gotten bad enough to lose most of the oil out of the engine while it sat in my garage for a day. Thursday morning I called the service department for a tow truck, asking to speak to the person in charge, Adam Ahmadi. He wouldn’t acknowledge the mouse droppings I’d found, and after I rode with the tow truck driver to the shop, Adam didn’t even take time to speak to me. His team found a loaner car for me, and I left. Two days later, on Saturday, I went to get my car. Before I got in I popped the hood to see if they’d cleaned the engine. There were still oil spills and splatters all over, but because it was Saturday there wasn’t anyone there in the shop. The person I talked to at the front desk also tried to play off my frustrations by saying that because the car is a 2014, of course it’s not going to be squeaky clean under the hood. I told her that the mess was not due to the age of the car, but the fact that their shop caused a major oil leak, and hadn’t cleaned up like they should. I took the car home, but it still smells like burning oil after driving any longer than 10-15 minutes and getting the engine hot enough. I had planned to just try cleaning the engine myself, because I didn’t want to have to deal with them any more, but when I got in the car this morning there was a napkin shredded on the passenger seat and on the floor near the dash. The mice that got into my car while it was at the service department over the weekend are still there! I’ve had to clean up messes twice now. I immediately drove to the dealership to talk to Adam directly, hoping to show him the evidence that there are still mice in my car. He offered to vacuum the mess, but when I asked if they were going to do anything about the mice still being there he said, quote, “We’re not responsible for what happens to your car while it’s on our lot.” He also said, “If a rock falls out of the sky onto your car, it’s not our fault.” “We’re not responsible for what happens to your car while it’s on our lot”. If they’re not going to take responsibility for their problems, or clean up the messes they make, do you honestly want to gamble on bringing your car here. Their website says “Quality Service is Standard”, but that doesn’t seem to be the case anymore.

Reba Quastler

★☆☆☆☆

a year ago

We bought a 2023 Bold EUV last October and have been enthusiastic proponents of the car since. This afternoon, however, I started to leave home and found there was no power steering, no steering at all in fact. I called the service department and was informed that the soonest I could have it serviced would be two weeks from now, that I would have to arrange to have it towed on my own and that there would be no loaner or rental car available until then (or during service I assume). I am astonished at the ABSOLUTE ABSENSE OF ANY SERVICE AT ALL!!! If it were possible to post this with no star, or even negative stars that is what I would choose!!

S. Alan Spivey

★★★★☆

a year ago

They charged over $26 to use a credit card unless I used a debit (cash). One more large company sticking it to the working class. I have a feeling Alan Webb Chevy can afford to absorb credit card fees for their customers who just spent $900 for "service." The receptionist said, "It's not my policy." No one said it was.

Juli Gallant

★☆☆☆☆

2 years ago

Here is a lengthy review of the parts and service department... I had an encounter with Dave (in the service department) about 1 month ago. My key fob lost all of its buttons and I needed a new one. I inherited the car from my deceased mother, and the registration is not yet in my name. Dave spoke down to me, telling my I needed court paperwork before he would send me to the parts department to have the key ordered. I always have all court ordered paperwork with me. I went over to the parts department, gave them all of the required documentation (the gentlemen in the parts department were wonderful. Very friendly, helpful, and sympathetic towards the lost of my Mother. It really meant a lot. Unfortunately I did not get one their names. Cole helped me with the ordering of my key, and a very tall gentleman with hair that was shaved one the sides and pulled back cut my key for me. Both of them were amazing. Whatever they are getting paid, it is not enough! Back to Dave in the service department. The parts gentlemen informed me that my key needed to be programmed, and sent me back to Dave. He said that fob didn't need to be programmed. He told me to take my old key, start the car, then immediately turn of the car, and use the new key to start it. "If that doesn't work, then you can come get me." I understand that this was not a difficult task to preform, he could've offered to do it. This brings me to part 2... My rear windshield broke on 03/07/2024. I called the dealership to see if they could fix the back windshield on my 2013 Chevy Malibu (that was purchased brand new at this dealership). First I was transferred to the parts department. I explained that I would be paying cash to fix the windshield, as I did not want my insurance billed for it. Once again I spoke with Cole. He was amazing. He found my windshield, and apologized that it was not in stock and would take about 9 days for it to be available in shop. I stated this was fine. He quoted me the price of the windshield. I asked to be transferred to the service department, knowing that there would be a service charge to install my windshield. I was then transferred to the service department, and spoke with Dave. I explained that I was going to order my rear windshield through Alan Webb, and was inquiring how much it would cost to have it installed. Dave stated it was the type of windshield that just "sticks on", and told me it would be cheaper if I took it somewhere else. I asked why would I buy my rear windshield through the dealership, then take it somewhere else to be installed? He once again stated that it would be cheaper to have some other company do the work for me. I had the cash to pay for the rear windshield and installation. I felt as if I wasn't worry or deserving of his time. I absolutely will never go back to Alan Webb Chevrolet part department. Dave ruined any trust or loyalty that I had with Alan Webb Chevrolet. I would give the parts gentlemen more than 5 stars if i could, and negative stars for Dave in the service Department. Sadly 1 star is as low as it goes. Thank you for nothing, Dave. I may be one lowly customer, but hopefully others who have had terrible dealings with Dave will come forward and say something.

Osie Sie

★★★★★

a year ago

Alan Webb Chevrolet has always been taking care of my vehicle since I bought from them. They took care of us very very well. I appreciate for their prompt action in scheduling for oil change. The team and receptionist have been super friendly. I would recommend this dealership to anyone cause their service is superb. By the way my name is Oscar, I was there yesterday, they really helped me fix thing up for my vehicle. Thank you and I appreciate big time.

Fred Grinnell

★☆☆☆☆

a year ago

Had to have emergency brake shoes replaced, because the warning was on. They quoted me $850, that included the inspection. So $250 for inspection, $600 for the repair. So I went ahead and did the service. Got home set the emergency brake. Next morning warning was on again. I call the service guy, he states ( we were afraid of that ) I said what ? He says we must have to do the other side. 🤔😲. I said other side, who only does one side of brakes ? So he quoted another $600 to do other side. HELL TO THE NO. I wish I could give a minus 5 stars. They won't get one more nickle from me

Kathaleen Crawford

★★★★★

a year ago

I was really struggling to find a dealership to service my car. Alan Webb was recommended to me. My first encounter was with Jessica the Express Service Advisor. She is beyond amazing! She is not only professional, courteous, knowledgeable, but her customer service is 200%. She suggested Megan to be my service advisor and Megan has been extraordinary. They both are very professional but made me feel welcome and taken care of as well. They explained everything and made sure the service issues I was having were taken care of. I will not only return for my vehicle service issues in the future, but I will also recommend them highly! I not only consider them both to be my dream team of service advisors, but they also represent the dealership of my choice. Thank you!

Pam Ottman

★☆☆☆☆

10 months ago

We had our car serviced by this dealership. When we arrived to pick up the car, they wanted to charge us an additional $30 to use a credit card! At no time was this previously mentioned, nor was this "fee" posted anywhere. Fortunately we had the cash to pay the bill but what a scam. They also wanted $30 to change the battery in a FOB that was working just fine. Pricing was also very high, we will be looking at other places to get our car serviced from now on.

Chris Lawson

★☆☆☆☆

9 months ago

Brought the car in for oil change, (we have free oil changes for life) was recommended, valve cover and gasket, oil flush engine and cabin air filter, because vehicle is leaking oil. Obviously didn't look at all for the leak, because I brought the car to my regular mechanic and as soon as they put it on the lift it was obvious the turbo was bad because it was puking oil. Thankfully I got the extended warranty because it ended up needing 1800 in repairs.

Aus Sea

★★★★★

2 months ago

Ronita is the best!!! She got my truck in for service quickly and had all the parts lined up. Kept me updated through the process too! 10/10.

Meg McDonald

★★★★★

2 months ago

This was the first service of my two-year old Bolt EUV, and it only cost me $35 for tire rotation. Go EVs! I was greeted politely, kept informed, and the whole thing took less than an hour.

Carla R.

★☆☆☆☆

3 months ago

I am extremely disappointed with my recent service experience at this dealership. I brought in my Chevy Trax due to an engine light issue and a cooling fan that stayed on even when the vehicle was off. I waited nearly three hours for diagnostics and was told that several repairs were urgently needed. I was assured that the recommended repairs would resolve the problem, and I even purchased additional service protection for peace of mind. Between the repairs and the rental car I had to secure myself, I spent well over $3,000—something very difficult for me as someone currently on a fixed income. I was told everything was handled and that I was covered if the problem returned. Ten days later, the engine light was back on. When I returned, I was met with long wait times, inconsistent communication, and a service process that left me feeling dismissed and unsupported. I was stunned to be told that more repairs were needed, none of which were mentioned during the first visit. What concerned me even more was how casually the situation was explained, considering the serious financial impact it had already caused. Additionally, while waiting, I was approached by a salesperson who made inappropriate comments about my vehicle’s value and condition. It felt unprofessional and added unnecessary stress to an already frustrating situation. After being a loyal Chevrolet customer for over 20 years, this experience has left me incredibly disappointed. I expected honesty, consistency, and respect—not contradictory information and added financial pressure. I am requesting that someone from management contact me directly, as I would like a real resolution, not an automated response.

Dory Hylton

★☆☆☆☆

5 months ago

Original letter revised to use for reviews 12 October 2025 Alan Webb Chevrolet 3712 NE 66th Ave Vancouver, WA 98661 I am writing to inform you that I am still waiting for a refund from your former employee who engaged with me in a shameful, wrongful encounter beginning June 26, 2024. I am enclosing the paperwork that documents my communication with him, including the original service order that brought me in for a service appointment. Because the paperwork is not immediately self-explanatory, I will summarize in this letter what happened: 6/26/24: When your service employee informed me my Chevy was ready after a service appointment, he presented me with the invoice totaling $422.90. I had coupons for a battery and tire rotation, and my oil change was free (lifetime contract). This was all I should have been asked to pay: 169.90 plus tax. The added $193.00 was a shock to me. He said it was a for a diagnosis of the rearview mirror that had been knocked off that day when a truck sideswiped me on my way to Alan Webb. I said that was just wrong, that no diagnosis was needed, that anyone could look and see that the mirror was simply missing—the wires and mounting were still attached (see enclosed photo). I had asked him when I arrived to give me an estimate of what it would cost to replace the mirror. He had quoted me an estimate to replace and attach the mirror at $240, to which I had verbally agreed, but one doesn’t pay up front for an estimated future charge! I told him to take the $193 off of the bill and also give me the 2 coupon discounts which did not appear on the original bill that he presented to me. He then hand-wrote the 2 discounts on a copy of the invoice, and then asked, “Would you pay $50 for a diagnosis of a problem with your vehicle?” I became confused when he started crossing out figures on the copy of the bill while saying “I have to pay my technicians something,” apparently meaning $50. Then he wrote at the bottom of the revised invoice “Apply $143 (not $193) discount to repair on mirror plus mirror.” By this time I was completely confused (I was 83 years old) and handed him my credit card. I phoned several times the next month, and he each time told me the mirror had not yet arrived. 0n 7/22/24 he phoned me and quoted $193 for (future) labor to replace the mirror and over $300 for the mirror itself, which he still had not received, though he supposedly ordered it on 6/26. I told him to immediately refund to my credit card all the bogus charges related to the mirror. He said, “Okay.” I spoke to him again at least twice in the next months when my credit card did not show the money returned to my account. My daughter has urged me to contact the Better Business Bureau and leave reviews on Yelp and Google, which to date I have not done. I do not want to denigrate Alan Webb Chevrolet for the scamming acts of a former employee. To summarize, I am “still waiting” for the refund which your employee promised he would remit to my credit card on the several encounters related above. As you see from the credit card receipt attached to the invoice, I should receive $169.00 (plus tax) deducted from the receipt amount of $394.65, which should be approximately $212.00. I would appreciate your either crediting my card as was originally supposed to happen, or mailing me a check for the amount I was unethically overcharged. I would appreciate your responding to me as soon as possible via email. Sincerely yours, A very dissatisfied customer!