Classic Auto Repair Service

Kelly Evans

★★★★★

a year ago

Classic Auto Repair was recommended to me by a trusted friend who said “I don’t take my cars anywhere else!” And so I decided to give them a try after my regular mechanic quoted me an arm and a leg for brakes. Not only did Kathleen and her crew save me about $315, their customer service was top notch! I will definitely be returning in the future for my auto maintenance needs! Highly highly recommend!

Gina Bedford

★★★★★

10 months ago

Kathleen and her team take excellent care of my car. I noticed a screeching metal sound and called the shop. They were able to get me in and the repairs done in a timely manner for a fair price.

Whitney Pratt

★★★★★

4 years ago

Trustworthy, Reliable, and Compassionate Business. I would give this mechanic shop more than 5 🌟's During my experience I was taken care of by Kathleen. As a woman, I felt much more comfortable talking to and establishing trust with another woman to help me resolve my concerns. I had been told by another mechanic shop in another state that the issue causing the loud noise was that I had 2 bad engine mounts (right side and bottom mount). Thankfully, the day that the repair was supposed to be done at the shop in Indiana, none of the mechanics showed up for work. I had a gut feeling that something was fishy about their diagnosis. I had initially told the mechanic shop in Indiana that I was driving down a steep gravel driveway when this noise started and I heard some rocks shoot up into the underbody. Even though my gut initially told me this was the problem, I began to doubt myself when the other shop told me it was faulty mounts. I'm so happy I met Kathleen at Classic Auto Repair! She proved to be committed to true automative expertise and professionalism, as well as compassion and care for her customers. I can tell that Classis Auto Repair does NOT take shortcuts or make "repairs" to car parts that were not bad to begin with. I trust Kathleen and I'm thankful she helped save me (more accurately, my car) from "rock bottom" 😅😍 Thank YOU!!

Matthew Hensley

★★★★★

a year ago

The team at Classic Auto Repair Service are pros who communicate clearly and go above and beyond while providing dependable repair at a fair price. They made the necessity of replacing an engine block a positive experience. I'll be recommending them to all my friends!

rochelle

★★★★★

2 years ago

I recommend Classic Auto. When I moved to the Richmond area 2 years ago I was having difficulty finding a reliable, professional, and consistent shop to bring my car to. The owner Kathleen has always been pleasant to work with and is always trying to take care of the customer. I called the shop one day asking for a referral and with no hesitation or anything in exchange she was able to recommend another reputable shop to help me out with a cracked rim. My experiences have been timely and they typically post coupons and cost saving opportunities if not mentioned to you in person, posted on their website. Classic Auto has become my go-to auto repair shop!

Kim M.

★★★★★

a year ago

I’m so glad we were recommended to go see Kathleen for our first state inspection since moving to the local area. Trust-worthy service and everything was taken care of beautifully. Plan on calling them with any car-related issues!

Desiree Smith

★★★★★

2 months ago

They are good people and they show you whats wrong and whats needed to fix the issue.

Scott Bonk

★★★★★

4 years ago

I came to CARS on a recommendation from another local shop that was top busy to handle my request. I'm thankful for their recommendation. Kathleen and Charles were excellent with communication and very accomodating, and I felt the pricing was very reasonable. It's very difficult to find people that care in the current climate of business in the country, and CARS is the epitome of quality over quantity. While I hope I don't need auto repair again soon, I will be returning in the future for preventative maintenance and as needed maintenance without hesitation.

Megan Hughes

★★★★★

3 years ago

Great people at this shop! Mechanics you can trust to give you honest advice on what to do for your vehicle. Kathleen is very understanding and always willing to help. Highly recommend the GDI fuel cleaning service! Didn’t even know what that service was before they explained to me how it would help and it fixed a few things I had been noticing with my car. Got a trip check done before a huge road trip and car ran great there and back.

Kenneth D'Souza

★★★★★

10 years ago

Excellent! Classic Auto Repair is exactly the way I started this review out with, Excellent! I have used several different mechanics from local independently owned shops to dealerships and it is hard to find a trustworthy company. I can't tell you how many times I was told by the dealership, that I would need all these unwarranted repairs just so they can make money off me. Last year I was using a very reputable place in Midlothian that was nice but never really fixed the problems with my car. They constantly told me my car was old and with age, just like with people, some of these problems are just going to be there. Well first of all I am Chiropractor/Nutritionist and I tell patients that is just an excuse to blame old age. And Classic Auto has the same philosophy as I do. They fixed my car without any excuses of age and got it running in great condition. In fact I debated using it as a donation, based on the other mechanics that told me my car would always have problems and wasn't worth investing in. Well after Classic Auto repaired it, my car is not only running but will be used as a full functioning second vehicle for my family. Finding a trustworthy mechanic is important to do, so I urge you before you take your car to any other place- go here first! You won't regret it!!! I will end this review exactly how I started it, they are Excellent!

Brice King

★★★★★

Edited 3 years ago

I have been taking both my cars here for years. It's a small non-franchise shop and they remember who you are. I have had them fix things that other auto shops could not and I've had them tell me I do not need expensive services that other shops have said are "emergencies". I most recently had them check a new vehicle purchase from carmax (everything checked out great) but I feel a lot better knowing I did not buy a lemon. Thank you for being a dependable shop Kathleen , Charles and crew.

Donna Prohonic

★★★★★

4 years ago

Very happy! Classic Autos team of professional technicians made my old Chevy Truck run like brand new. I've been through a lot of mechanics that act like they're listening but really aren't. All the way from the front end of the process to picking up my vehicle was purely positive. I highly recommend this team!

Briana Davis

★★★★★

3 years ago

I discovered them through Repair Pal for my CarMax warranty and they have been the absolute best! They do great work and always get it done in a timely manner! I had an issue once and CarMax wouldn’t honor my battery warranty, I called Kathleen and she personally took my battery up there to CarMax and worked everything out for me. She has always been willing to answer any question I have and she’s proven that they are a shop that is willing to go above & beyond! My go to shop now!

George Gerber

★★★★★

6 years ago

I have known the nice folks at Classic Auto Repair for well over a year now and had my classic car in for various oroblems over this time . Kathleen, the shop’s owner/operator is friendly, helpful, attentive and understands the love that only classic car owners have for their vehicles . She works hard to insure a pleasant experience..She has a great team working with her. Chuck, the shop’s lead mechanic is the nicest, most down to earth person you’d ever meet. He brings many years of knowledge, experience and skill to the table as first the shop’s previous owner/operator and now it’s mechanical specialist. He is an expert in his trade. Talking with him and seeing all the beautiful cars he has worked on , I am convinced that there is absolutely no problem he can’t tackle and has not had experience with at some time in his long career. If you want dependable, quality work done on your car by people who understand the passion that you have for your classic car, then Classic Auto Repair is the only place in Richmond to go ..

Jessica Zaccarine

★★★★★

4 years ago

I had an incredible experience with Classic Auto Repair Service. My Jeep had stopped working on me in the middle of Powhite which was terrifying and obviously stressful. My Jeep was under warranty and I had to use one of their preferred vendors. I wasn't at all familiar with CARS, but I am now! My Jeep was towed to their shop around 5pm that day and they were very communicative to let me know when it had gotten their safely. They got to it the very next morning and were able to quickly diagnose the issue and stayed in contact. Since I had been an anxious wreck, they made it so much easier! Unrelated to the reason the Jeep stopped working, there had been a strange noise from the driver's side wheel that I had been dealing with for months. I'd had four different mechanics take a look and they always swore nothing was wrong and dismissed it as "well your Jeep is just old and loud"...it's only a 2016 but whatever. Classic Auto Repair found what was making that sound immediately and fixed it - now it runs like a dream. As for the warranty, they took care of all of the logistics behind getting that processed. I didn't have to make a single phone call or dig up any paperwork or fight with the warranty company. CARS made the whole process completely effortless. So very thankful to have had my car in their care!

Daniel Riemen

★★★★★

3 years ago

Could not be happier that we found this place! my partner found this mechanic after a different mechanic started yanking our chain with $1800 tune ups when we went for an inspection... Needless to say classic car auto gives you a thorough but fair deal. They tell you everything your car has going on and how urgent it is to fix, but doesn't give the wrong impression about expense. I'd recommend this place to anyone!

ThexPrimitive

★★★★★

11 years ago

Classic Auto Repair Service is absolutely wonderful! They provide quality service for any needs, whether it's just when getting my car inspected, or if I have an expensive streetrod being worked on. Not to mention, the mechanic is one of the most knowledgeable out there, and he won't ever screw you over. Along with all of this, they provide some of the best detailing services out there.