About Business
Wallace Automotive Inc is a leading Car Repair specialist serving the Richmond, VA, Richmond area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.9/5 rating from 377 verified reviews, their reputation precedes them. As a locally-owned business in Richmond, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Richmond, VA.
Google Reviews
Angela Eaton
★★★★★
a month ago
I love this shop. The team is very knowledgeable and professional. They got you in quickly and assist quickly. Mr. Monroe has been my requested technician and does a really good job. I also like the text message reminders after my appointment is booked. The
Vilok Vijayanagar
★★★★★
6 months ago
Worked with Ted on my 1994 Acura Legend. Got some basic service done in addition to a few wear and tear items that needed to be replaced. If you are familiar with the Legend, great car, however very difficult to find parts due to the age of the car. Took a couple trips to get everything done, but as far as I can tell at this point, work is done well, and Ted was pleasant to deal with to get all the miscellaneous items hashed out. Thank you for the nice work, I plan to keep bringing my Legend back for whatever work is needed as they are definitely pros when it comes to Acura/Honda products!
Katrina Washington
★★★★★
a month ago
Wallace Automotive did an outstanding job repairing my blown head gasket and replacing my brake pads. Their customer service truly reflects their commitment to excellence. They kept me updated every step of the way, from ordering the parts to letting me know when everything arrived. Even with challenging weather conditions, they still managed to complete the work in a timely and professional manner. It’s rare to find a team that’s this reliable, communicative, and dedicated to getting the job done right. Thank you, Wallace Automotive Team, for everything, your hard work and integrity really stand out. Katrina W.
Roy Moore
★★★
☆☆
a month ago
I have a question. On my car you said I have to Replace my Front catalytic converter. $1400. Also have to replace the front valve cover gasket and spool valve gasket. $689. Also Remove and replace timing belt for $1972. One replacing the timing belt in the converter on part of the procedure wouldn’t you have to take the valve cover gasket and spool valve gasket off instead of charging me $689? Thank you.
Mike Harrison
★★★★★
2 months ago
Wallace Auto is always kind, courteous and professional. They always provide recommendations and advice with ZERO pressure, just honest and open feedback. Never had any unresolved issues and vehicles run flawlessly after they touch them. I would highly recommend them and will continue to use them for my repair and service needs!!!
Charles Chandler
★★★★★
3 months ago
All of my experiences with Wallace Automotive Inc have been excellent. They do outstanding work at a competitive price and show a personal interest in each customer. I have known the founder more than 35 years. I highly recommend that you consider entrusting your automotive problems to them for your peace of mind.
Barbara Soucy
★★★★★
2 weeks ago
Met my special timing issue with courtesy. They exceeded my wildest expectation to get me on the road for a family issue really early helping me arrive early, relaxed, and with a fresh inspection, complete oil change and "Car- physical" This is the service that keeps us coming back year after year, each and every family car!
Jason Bulluck
★★★★★
4 months ago
I am almost 50 years old and this is the best mechanic I have ever had, hands down. I've taken all my car. Needs to them for at least a decade now. Practical and honest, perfect customer service. I truly believe they don't want my money but just want to do me right. Where can you find that anymore ? I have recommended Wallace to so many people.
Frances Winfree
★★★★★
2 months ago
The registration and waiting area shows that Wallace Auto wants to make the customer experience positive-helpful and professional staff, comfortable seating, a variety of reading material, access to a large screen TV, as well as great auto service.
Carla Rolen
★★★★★
4 months ago
Wallace Automotive ALWAYS delivers. They are very accommodating, very fair and do not try and sell you anything you do not need. Everyone is so nice and I find it hard to believe I would every have a car that they couldn't work on.
nmkiniry
★★★★★
6 months ago
First time bringing my car to this shop. I only had an oil change completed but the ease of dropping off, making an online payment and lock box pick up is seamless! Shop keeps you informed every step of the way. Would definitely recommend and will continue to be a patron.
Amy Pack
★★★★★
2 months ago
I have used Wallace for many years and have always been satisfied with the service I have received. Wallace always does quality work and only recommends repairs that are needed. I really appreciate having a place I can trust.
Shelly Pryor
★★★★★
Edited a month ago
My most recent visit there was for my annual state inspection. The staff is pleasant, the shop is clean, the waiting area is comfortable with a bright atmosphere. Always enjoy having my car serviced there.
Sherry Wortman
★★★★★
6 months ago
I've been using Wallace for years for my Acura's and I am on my third one. They are always friendly, honest and have kept my cars running properly without issues. My first auto had 200,000 + miles before I sold it. I would highly recommend them to anyone.
Kay Madonick
★★★★★
6 months ago
They are always personable, knowledgeable and friendly. I have taken many vehicles to them over the last few decades. They have always been honest and professional. I have gone in, wondering if I might have a several hundred dollar problem, only to find out I needed a very inexpensive part replaced. I trust them completely to never cheat me.
Michele Kelton
★★★★★
5 months ago
I had my car towed to Wallace because the battery was totally dead. They called me within an hour and a half with diagnosis. I was told the battery had a dead cell. So I went and got the battery and returned it to place of purchase and returned new battery to Wallace and my car started up immediately. All my experiences with Wallace have been exceptional.
Aaron P
★★★★★
7 months ago
I've been taking my cars to Wallace Automotive for the past 15+ years (Accord, RL, CR-X, and LC500). I can't recommend them enough. They are all top notch in knowledge, professionalism, and high quality workmanship. Ted in the front office is always friendly and knowledgeable and John in the garage always does top quality work. A big thank you goes out to the entire team there, I really appreciate everything you guys do!
Mindy McCord
★★★★★
2 months ago
I have taken my car to Wallace Automotive for years, and could not be happier with the service. The staff is kind, professional, knowledgeable, and I always know that I’m leaving my vehicle in good hands.
Ashley Harwood
★★★★★
3 months ago
Always efficient, honest, and fair. We have been taking our Hondas and Acuras to Wallace for years and will never go anywhere else for service.
Sam Giles
★★★★★
3 months ago
We have used Wallace Automotive for years. There's a reason for that longevity. They are very, very honest, and they do good work. Can't ask for anything better than that.
