About Business
Conveniently located in Richmond, VA, Koontz Paint & Body Works has established a strong presence in the Car Repair market. They have specialized expertise in Auto body shop, making them a top-choice Car Repair specialist in Richmond. Backed by 525 satisfied customers, they currently hold a prestigious 4.6/5 star status on our platform. They take pride in serving the diverse needs of Richmond, VA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Koontz Paint & Body Works is the go-to destination for quality and service in Richmond, VA.
Google Reviews
Maria Bullock
★★★★★
5 months ago
We were very proud of our results when we picked up our car. And we will recommend them to others .
Laverne Barracato
★★★★★
2 months ago
Professional and great customer service. The repair and paint was spotless and clean . They do great work. I recommend them if your looking for quality professional work. Koontz Paint &Body repair is the place to go.
Heavyn Champion
★★★★★
5 months ago
I went here to get my bumper fixed after a hit and run and I am thoroughly impressed! They communicated with me every step of the way, sending weekly updates and even finished up a day early. Everyone in the office was so friendly. Support your local businesses!
Glenn Rhodes
★★★★★
5 months ago
Very happy with Koontz. They had my vehicle ready a few days early and it looks great! Easy folks to deal and communicate with from start to finish. I highly recommend!
Jessica Puckette
★★★★★
2 years ago
Koontz did an amazing job repairing my car and leaving it to look like new! They were communicative, on time, and everyone I interacted with was so friendly and helpful. Dealing with insurance and car repairs can be a headache but they made the whole process seamless. Highly recommend.
Gail Everhart
★★★★★
3 weeks ago
Koontz provided great services - communication; repair & paint. And best of all services were completed quickly & I got my car back!
Latisha Chapman
★★★★
☆
5 months ago
The repair was good.. They are good Job. It was my first time here. I normally go to NT Auto Body but they was pack.. this location have good communication. I like the text update.. Now if they clean the whole car like my normally place, then I will come here first. But overall they did a great job
Michelle Danner
★★★★★
2 years ago
The best customer service and quality work. Highly recommend these guys I have used them 3 times now from other people hitting my cars! You cannot even tell there was ever any damage. Keith was awesome to work with.
Alex Tate Beall
★★★★★
3 months ago
SO much integrity!! I came in with an issue with my car that would’ve cost thousands of dollars to fix. They told me it’s a known manufacturing issue and walked me through contacting the dealership to see if the warranty would cover it, saving me so much money. They were kind and never talked down to me and best of all helped me find the best solution for me instead of trying to get money out of me. I’d 100% go back with any possible future issue.
Malgorzata Wiesak
★★★★★
3 months ago
Koontz Paint and Body Shop got me scheduled quickly and fixed my car in no time. Everyone was professional and pleasant to work with. My car looks and runs great! Thank you Jimmy and the Team!
Sarah Thompson
★★★★★
5 months ago
They were recommended to me by the auto shop I typically use to get engine work done so I felt safe going in. They were so knowledgeable (even more-so than my insurance agent) and helped to make the process a seamless transaction. The work looked great and they had it done sooner than expected. I recommend them to everyone, but especially to any and all females nervous that they'll get the run around at the auto shop.
REV 04
★★★★★
10 months ago
During a snow storm we had a branch fall on my mother’s car and my car while they were parked in the driveway. Fortunately for my car only the hood along with the front fenders were damaged and in need of repairs. After the work they had done to my mother’s car which took the brunt of the damage you wouldn’t ever know anything had happened. Now this was the second time my car has been to Koontz Auto Bodyshop and each time they have done phenomenal work. Beginning the repair Keith was able to work with me on getting the hood painted the way I wanted and then was able to create new clips for the front fender that had popped out. The end result was more than I could have wished for. Would recommend them to anyone needing auto body work.
Justin Holland
★★★★★
3 months ago
In a time where customer support is often overlooked, Koontz exceeded all expectations. They made an often painful experience seamless and easy through detailed work and strong communication. My vehicle seriously looked like the day I drove it off the car lot, brand new. I highly recommend Koontz. The entire team was exceptional.
Trey W
★
☆☆☆☆
a month ago
Coming from the auto industry I still believe this place does decent body work. I had referred many people to them in the past. However, they now appear to be more focused on pleasing the insurance companies vs customer service and retention. The repair process is very stressful as it is. They would not sublet my vehicle for mechanical repairs nor even attempt to do it. The owner came out with a wad of tobacco in his mouth and basically said we aren’t doing it. He seemed entertained. The ladies at the front desk are very friendly and frankly deserve a raise for dealing with this incompetence. 2 months at a body shop is unacceptable. Don’t allow a business like this to walk all over you because they will do it
little miss elizabeth
★★★★★
2 months ago
Koontz did an amazing job with my car after I was involved in a hit & run accident. They worked directly with the insurance company and car rental company, making the experience easy and stress free for me. They were friendly, helpful, and always responsive by phone or text. The car looks great, like nothing ever happened.
Tori Clifford
★★
☆☆☆
2 weeks ago
Pretty meh. Got new wiper arms and one was bent. The advance auto parts guy had to bend and fix the arm’s j hook with a wrench before the blade could be installed. They also kept my car for 5 days longer than estimated. I wouldn’t go there unless your insurance requires it.
Richard Talley
★
☆☆☆☆
Edited 2 weeks ago
Incredibly dissatisfied with the Koontz team. I was informed that my car was ready, and I traveled from Washington D.C., to collect my vehicle. Unfortunately, upon my arrival my vehicle was not ready (50% of the work had not been completed). But it gets worse. At pickup, the Koontz team could not locate my key, noting the person who had it had left for the day and could not return. That prevented me from taking my vehicle even after I had paid nearly $2,000 for work that was only partially completed. Then I was told that Koontz would complete the remaining work, and my vehicle would be ready for me within the week. That week came and went. Missing their projected delivery date, Koontz offered little to compensate me for the multiple errors on their part—three trains, a hotel, and hundreds of dollars later, Koontz tells me that my car is finally ready. But is it? We will find out—but regardless—the service was incredibly poor, and I will never return (except to pick up my car).
Hannah Fisenne
★★★★★
5 months ago
Koontz was a wonderful experience! Their prices were very very reasonable and they made the whole process so easy even though the person who hit me wanted to pay them directly and that definitely complicated things none of that stress was passed on to me which I appreciated more then I could express during this very stressful time
MICHAEL ONSEL
★★★★★
a month ago
Awesome experience at Koontz! My estimator Keith was great, and the turn around time was quick. The ladies up front were very courteous and professional. Got my Subaru back nicely cleaned and shiney. Definitely recommend them!😃👍
Chris Jett
★★★★★
a month ago
TL;DR - Excellent service and work! I hope not to have to go back, because that would mean my car was hit again, but if I ever have need to get future body work done, Koontz gets my business! Recently our 2017 Honda CRV was involved in an accident and I found Koontz after doing some research on local auto body shops. Lucky for me, my insurance dealt with them and it was an easy setup once we got an appraisal and waited for the parts to arrive. When the car was completed, I was dissatisfied with the work done, and as it turns out, my insurance company asked that they use 3rd-party replacement parts, which ultimately did not fit correctly. I do not feel this was an issue with Koontz in particular as they were following the guidelines as set forth by my insurance company, and I am sure 3rd party replacement parts often look and are the quality of the originals, but in this case they were not. Furthermore, I am a photographer and graphic designer with a keen eye, and to me the paint was not a correct match and I asked them to redo it. Keith was my advisor, and he not only was very apologetic, but he agreed with everything I pointed out. Koontz reached out to my insurance company, arranged for an extension of my rental and took it back in immediately - I never even left the facility. They got ordered new OEM parts and during this time Keith noticed that our battery was near drained. Knowing this was my wife's car he replaced that at no charge. Now this is service! When I was called to get the car, I pleased with the cosmetic work done, although once I started it, I was getting all sorts of error codes, so once again and without leaving, they took it back and let me keep the rental. The replacement of the battery caused the issue, and even though they had cleared all the codes, there was one that Honda had to address to clear all. Keith had that taken care of over the weekend and even offered to drive the car to my house instead of my going back there. I declined that offer, and this time everything was perfect and both my wife and I were so pleased. In business, it is not all about the problems that arise, it is how you address them and more importantly, how the customer feels after the job is done. Keith and the friendly staff at Koontz admitted to the issues, made concessions and repaired my car as good as new. This is now a few weeks later and I am still thrilled with how our interactions went. Thank you to Keith and the staff at Koontz.
