Jeff Davis Auto & Tire Repair

Sondos Hussein

★☆☆☆☆

6 months ago

They are cheap, kind at first, open late, and take you in fast. But you should NOT go to them. They are negligent and incompetent. They did not check my battery end cables that connect the rest of my car to the battery. That is the first thing to check responding to the issue I was having. Instead, they took measurements of my alternator and battery which meant nothing since the battery wasn’t even connected properly. After $900 dollars, 2 visits, a new alternator and battery, hours of stress, missed classes, missed doctors visits, and being late to a wedding, I still had the exact. same. issue. They sent me to Toyota but when Toyota showed me what was actually wrong with my car(please see video), my cable ends being so loose they weren’t even screwed in and could be popped in and out with a touch. I showed Cory the video and he got defensive and said “Hell no, that’s BS.” Very unprofessional. He proceeded to tell me that Toyota had loosened it and lied to me??? Mind you, this is the Toyota he sent me to. He proceeded to imply that I was unintelligent for “going with my belief” when I said I was more inclined to believe them over him. He claimed that my alternator had measured faulty and I reiterated that that didn’t matter because it wasn’t properly connected which he had not even check for. He said that he’d also measured it outside of my car after it was removed. I’ve asked repeatedly for any record of that and, though he’s said he has it, he has never sent it. He also told me that he personally measured my battery, which is a blatant lie. On my second visit, the day my battery was changed, Cory was with his wife in a car parked in the far corner of the shop. Another guy, Rich, was the one who measured my battery and replaced it. It measured good but he said that it should still be replaced because one of the cells might be broken. I believed him. An Autozone guy delivered the new battery and took my old one. I was there the entire time and there was no way Cory could’ve measured my battery without me seeing it with my own eyes. When I told him that he said “don’t worry about what you saw with your own eyes I’m telling you I did it.” So this guy seems to think he should be believed over Toyota AND my own eyes. As much as I don’t want to use a buzzword like “gaslighting” that is quite literally what he was trying to do. I have also repeatedly asked for a record of my battery being measured and giving a faulty result and he has not produced any records. He actually never claimed to checking my cable ends before replacing my alternator, which he should’ve done. So at least he admits to that oversight, but he explains it by saying that when he measured my old alternator it measured faulty and then when he changed it, the new one measured good. I repeat, no measurements taken while the battery was loosely connected are reliable in any way. I can say that him neglecting to check the cable ends was a mistake I would be willing to forgive. However, once Rich changed my battery, there is absolutely ZERO chance he didn’t see the obvious issue(again see video). But instead of saying anything or admitting any fault they just put the new battery in and sent me on my way. Cory was not the person that put the battery in so I understand that he’s not the one that would’ve seen it and I don’t fault him for it. However, when I presented him with clear evidence from Toyota, hoping to reach some kind of solution, he was unprofessional, condescending, disrespectful, defensive, deceitful, and manipulative. He did not even stop to check with Rich, the guy who actually worked on my car. He has since ignored my text and failed to provide any records or documentation. I would still be open to seeing proof that my parts actually needed replacing but his lack of cooperation tells me everything I need to know. I’ve had to spend over $300 more fixing this at Toyota, so I’m up to $1200. I am a college student and that money could have gone towards my classes or my housing. Whatever you do, don’t trust these people with your car.

Savanna smith

★☆☆☆☆

Edited 2 years ago

Went a week ago, With my son & my friend to get my water pump replaced. Price THEY gave us was reasonable but when i got my truck back the engine appeared lower than usual, screws are missing from parts underneath the hood and also my fan was replaced from a whole different car part (Chrysler) to be exact! I Have a 2004 Jeep Grand cherokee. Also my grill is also hanging by 1 screw. They were nice & cool but my service done was disappointing. I have pictures also. Not professional.

Ian McCoy

★★★★★

Edited 2 years ago

I had an alternator start to fail on a Saturday evening right as all the garages were closing. I ended up getting in touch with Corey and making an appointment for early Sunday. He had my alternator swapped out and my oil changed in a couple of hours at a fair price. He was also nice to chat with and let me know what was going on every step of the way. I would definitely recommend this shop to anyone and would go back for work on my own car. Update: Had my serpentine belt failed on a Saturday. Got towed over and had a new belt on super quick. Again Corey and his team are polite and professional. I'd definitely recommend their business. Another update: Corey had my oil changed super quick and affordably. Still my go-to shop for service.