About Business
Keith Epps Automotive Repair brings expert Car Repair solutions to the local community in Richmond, VA, Richmond. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Richmond, VA appreciate their attention to detail, leading to a consistent 4.3/5 rating from 188 reviewers. By focusing on the specific requirements of the Richmond, VA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Richmond, VA and beyond.
Google Reviews
Estephen Alexander
★
☆☆☆☆
6 months ago
Terrible place the inspection guy never comes on time to work and half the time they don't know if he's even going to show up and then when he does come to work he barely touches the vehicle before he says it has a problem he is supposed to inspect the vehicles thoroughly and even test drive if needed not just get in start is and say it doesn't work or pass because he not strong enough to turn the wheel my truck has rack and pinion steering system and he never even tried to drive it he just said the power steering didn't work because he was too weak to turn the wheel. I WILL NEVER TAKE ANYTHING TO THIS SHOP AGAIN NOW THIS IS AFTER SPENDING THREE DAYS THERE TRYING TO GET VEHICLES INSPECTED THEY NEVER KNOW WHEN THE GUY WILL SHOW UP DONT WASTE YOUR TIME YOU MIGHT AS WELL GO SOMEWHERE ELSE FROM THE JUMP to avoid the frustration
Donnell Harrell
★★★★★
Edited a year ago
Keith is an awesome mechanic!!! Highly recommended…. Cee-Lo Green!!! Got my Corvette straight.
Elizabeth Made
★★★★★
4 years ago
Keith Epps Automotive is a no-frills, highly efficient, customer-focused, locally owned repair company of which I am enthusiastically a loyal customer. On the phone, they are to-the-point and curt, which is a good quality in an automotive repair company. How so? Because even over the phone, their attitude is more solution-oriented and less scam-the-customer (like other garages tend to be). I scheduled an appointment and it was honored damn well to the minute! He literally pulled my car into the garage as I arrived! And it was done so quickly. I had to have my driver's side mirror replace AGAIN (gee, thanks Richmond drivers!) and Mr. Epps allowed me to order my own parts and bring them with me to the appointment (be sure to ask such questions when you book your own appointment). HERE IS THE PART THAT MAKES THIS SIX STARS: Mr Epps advised me on a cheaper solution in the future as well as took the time to reattach the color-matching part of the side mirror, neither of which I expected. His hourly labor rate is reasonable, very competitive pricing compared to other garages! He is honest, compassionate, efficient, and effective, four qualities that I feel are hard to find in other automotive repair companies!
William Moseley
★★★★★
9 months ago
Excellent service , gets you in and out in good time , VERY knowledgeable , communication is great and honest . Trustworthy mechanic .
Shontell Johnson
★
☆☆☆☆
Edited 2 years ago
I went to keep Keith Epps Automotive to get my car inspected.. I was out in a timely manner. Everyone was very friendly and professional . You have to make an appointment to get your car inspected which is much better than sitting around waiting trying to figure out who's next. I definitely recommend this establishment not only for cars being inspected but Auto Care also Update I visited Mr.Epps shop and to. My surprise he was very Rude. He was cursing and yelling in front of Patrons. I was very disappointed because I like his work. However his customer service skills are very unprofessional and it has caused me to go elsewhere. He needs to do Better . If I could give him a zero I would. He also needs to learn how to respect Women.
Fee Fee Leonard
★★★
☆☆
5 years ago
I've been going to this place for a while and his other place before this one. Keith does good work for the most part. Better when he has help. He has never had a good attitude.😐 You have to have thick skin when talking to Keith. 😳 Would I take my car there again, Yes. He's prices are ok.🙄
Tracy Green
★★★★★
Edited 5 years ago
Mr. Epps has been an entrepreneur for more than 25 years. I’ve been a customer for at least 10 years. He is very thorough and the price point is also reasonable. I have and will continue to recommend Keith Epps Automotive Repair to others. I believe in supporting a good business. Give him a try...you won’t regret it. Keep up the great 👍 work Keith. God Bless. Tracy G.
Joseph Jackson
★★★★
☆
5 years ago
This was my initial experience. I got my car serviced on Friday, October the 7th 2020. They did a great job & prices were really reasonable. However, on Saturday my check engine light came on - On the website it stated Keith Epps was open on Saturday. I tried called and no one picked up nor was there an answering service to indicate Saturday hours. So I drove back to Keith Epps Auto. No one was there - his cell was on business signage. I called & Mr. Epps answered. He told me to bring my car in Monday morning @ 8am. Thanks for allowing me to share my experience.
Denise Jackson
★★★★★
3 years ago
Keith has been working on my vehicles since 1990. A friend referred me & I've been going to him every since. He's an awesome mechanic! I recommended several people to him and will continue.
Rissah Mccan
★★★★★
4 years ago
I had an amazing experience with this company compared to others in RVA. The owner is reliable, honest, and fair. I would definitely recommend my friends and family to take their cars to be serviced here. The owner found the best price in the area and was quick to finish repairing it. I thank you so much Keith, great experience! I hope business continues to be prosperous for you! - Car model: Nissan Altima 2001 Sedan
Jackie Barrett
★
☆☆☆☆
a year ago
I use to go to Keith’s shop. He had a very bad attitude and was very rude. I stopped going to him.He told me to call him and when I did, he was really nasty to me.
Tomas Pizzani
★
☆☆☆☆
a year ago
Weather app says breaking my steering column and denied it after he tried to get in it to replace something and he also flattened all my tires completely so he can reach in my truck that is not that high.. also replace my serpentine belt and told me it was a AC or compressor that would be a 750.00 fix when it wasn't that it was a pulley tensioner. I could tell you more but probably don't need to save your money
sharonda goode
★★★★★
6 years ago
We have been going to Mike for years. Excellent service and he knows his stuff! He just recently worked on my 2016 VW Passat left car overnight and was ready by the time he indicated ( the next day ) . He works on all types of cars/ models and he does inspections but you need to get there early for car inspection!
Bryan Thomas
★★★★
☆
9 years ago
Serving the people! Wait may be long due to high customer volume (customers obviously satisfied with the fair and honest repair work and cost, reason for high volume). No 'white-glove' treatment if you expect one. (Franchise dealers offer that at a premium price,FYI). Keith keeps it real! As for me, I always go back over and over again!
Tarica Burwell
★
☆☆☆☆
Edited 9 years ago
They took me for an inspection right away. But the owner was rude and nasty. I got a rejection sticker and they falsely rejected my car and told me that they would charge me $300 to fix it. Took my car back a few days later to get my car reinspected because my step dad look at the part that they said I needed and nothing was wrong with it! They had a lame ass excuse on why they couldn't take me(nothing to do with my car). After giving me the run around they ended up reinspecting and found nothing wrong!! I would never go back they are so unprofessional and nasty! Ladies stay away from this place if you don't have a man with you because I think that they tried to get money out of me because I was a woman and knew nothing about cars!!
Karina Agrioyanis
★★★★★
2 years ago
Mr Epps is a true hard working man. Very knowledgeable and helpful. I rely on his expertise for my vehicles repairs. Support local businesses!
Will
★★★★★
2 years ago
Best in the business! Keith and his team are very knowledgeable and do exceptional work. They are always fast, reliable, and professional. Top notch!
Cynthia Lucas
★
☆☆☆☆
8 years ago
Never had a problem. Sent my son to get an inspection older man wouldn't inspection because he had rims on it told him to take them off?? Not understanding why ,so I sent son my son some were else.
MzReka2023
★★★★★
Edited 2 years ago
Mr. Epps is real people and what I mean by that he’s nice and straight forward. I’ve had work done by his company before and I had no more problems with that particular issue.
C Carr
★
☆☆☆☆
8 years ago
Terrible service. I went in there because my my car was misfiring due to bad fuel injectors , which I didn't know at the time . Instead of giving me a proper diagnosis the mechanic banged a screwdriver on my starter and then my car wouldn't start. So I had the option of either letting them replace the starter or have my car towed! Then he had the nerve to offer me a $1,000 for the car when he knew the true problem was inexpensive . This shop here is the reason I don't go to shops anymore! They always try to hustle young people thinking they are ignorant about how cars work. Please avoid at all cost !!!
