Clutch Automotive - N Shepherd

Anita James

★★★★★

3 months ago

First of all I got professional, courteous, and friendly service from the front desk to when I returned to pick up my car. I was also provided Lyft to take my home and pick me up to get my car. I took my car on Monday because of knocking sound when I turned both left and right as well as noises when I applied brakes. The technician check the car out and he also did a complete check on the car. I was well pleased with the work done and the price. If you have a problem with your car you must check them out.

Keri S

★★★★★

3 months ago

not once in my life have i ever written or felt compelled to write a review but after my experience today with Clutch’s, it is more than deserved. It was my first time here and Im so impressed with the top notch quality and team that helped me. Specifically Mike, Caleb, and Smiley - Im so appreciative. This is where I will be coming back for sure. Thank you again 🙏

Daniel Veenstra

★★★★★

2 months ago

What a great experience! Hector took good care of me on the front end and Caleb did a great job repairing my tire quickly and efficiently. The lobby was beautifully decorated and smelled nice too! I would absolutely recommend this place to anyone who needs work done.

Malcolm Dwain Carter

★★★★★

2 months ago

I found out about this place through an oil change promotion they had on Facebook. I went in two days later and was assisted by Mason. I appreciated the clear communication and the upfront pricing shown to me before the service began. Once the service was completed, Mason provided an inspection report for future services, including the price points I can expect on my next visit. I truly appreciate the transparency and customer service. I will be returning.

CeCe Clemens

★★★★★

2 months ago

I am so impressed with Clutch Automotive. My daughter hit a curb and got two flat tires while driving to a friend’s house about an hour north of home. AAA provided the number for several approved shops nearby that we could have the car towed to. I called Clutch to confirm that they could receive the car and smoke spoke to Smiley - he really lives up to his name! I was immediately reassured that my daughter would be taken care of. He was kind, helpful, and genuinely concerned for her safety. Once at the shop, she received the same kindness from everyone she interacted with. It is very clear that they care about their customers and have made a fan out of me and my family. I highly recommend this wonderful crew.

Ana An

★★★★★

a month ago

I had such a great experience at Mechanic. As a single mother, dealing with car issues can be stressful, but they made the whole process so much easier. The staff was incredibly helpful, and Caleb especially went above and beyond. He was kind, patient, and took the time to explain everything without making me feel rushed or overwhelmed. It’s rare to find service like this, and I truly appreciate how supported I felt. Highly recommend!😊👍👍👍👍

Ila C

★★★★★

2 months ago

I am impressed with Clutch Automotive staff and pleased with their repair work. My husband has been going to Clutch Automtive since they opened the one on North Shepherd. He advised me to take my car to them , but I kept going to my dealership. I have been having a loud roaring noise when I drive above 50 miles an hour and my dealership never found the problem. I went to Clutch Auto for a timing problem and staff asked if there were any other concerns, so I mentioned the roaring sound when I speed up. They did an outstanding job and repaired both problems. It cost, but the dealership cost too and didn't resolve the problem. I am willing to pay for results. I recommend to everyone needing automotive repairs to go to Clutch Automotive on North Shepherd.👍

Yang Wang

★★★★★

a month ago

We highly recommend this honest auto shop. Our vehicle was blowing smoke out of the tailpipe, and we wanted to get a second opinion. They didn't charge us for the diagnostic because it was fairly obvious what the problem was. We've gotten our AC Compressor replaced a year ago, it was quick and fast.

Ashley Howell

★★★★★

a month ago

I needed a higher-dollar, long-hour repair, and Clutch was super transparent throughout the process (Hector, specifically on communication). The technician, Oz, conducted a very thorough inspection, did a high-quality job, and stayed after hours to ensure I had my car for the weekend. Really appreciate Clutch’s work and overall etiquette. Thank you guys so much for taking great care of me and my car.

Eloy Sanchez

★★★★★

a month ago

Called in and asked for an estimate for brakes, spoke with a very knowledgeable associate who gave a great advice about checking the vehicle first to make sure brakes were necessary. (Another shop told me I needed them) Turns out my brakes were fine and Megan saved me A LOT of money! Turns out my vehicle just needed some regular maintenance and some smaller suspension repairs. Megan made the whole process simple and made me feel good about keeping my car for at least a few extra years. Highly recommend if you want to keep your car going without pressure of unnecessary repairs.

Erin Galicki

★★★★★

7 months ago

Great service on a tune up for a work van last week. The waiting area is comfortable and clean. Jose explained everything about my service and they gave me a complementary Lyft ride to and from my house. Everyone was very nice and professional!

Lucy

★★★★★

a month ago

Clutch is an amazing place to go to for automotive. They are just so thorough and detailed, and every single worker I met has been so nice and really treat you with care. They explain everything to you, they give their honest option and never force some upsale. I know they treat everyone with care because my first time coming in, and old lady came to make them cookies because of how well they treated her. That's stuff from the movies right there! 😆

alex saenz

★★★★★

a month ago

Oddly, I happened to deal with two locations of Clutch Automotive and separate vehicles within week of each other. Paul in Katy asked alot of questions. That was a little annoying at first, but I later appreciated his process to aid in diagnosis. After the findings, he gave me repair options and even gave me a couple of discounts. Soon after, at the Heights location Megan was able to pinpoint what sounded like a simple issue. My usual mechanic spent two days trying, and wasn't able to figure it out. He actually was who recommended me to Clutch Heights. Everyone is very professional and friendly. I strongly recommend both/either locations. But, Caleb is who absolutely stood out to me. This kid is a genuinely sweet guy that is not afraid to show his personality regardless of how nerdy. Who you gonna call? CLUTCH AUTOMOTIVE!

Natalia Ortega

★★★★★

6 months ago

CLUTCH Automotive came highly recommended, and they did not disappoint! My car suddenly had so many dashboard lights and I thought I’d have to go to the dealership. George was amazing — fast, honest, and super helpful. They arranged a ride home and even delivered my car back. Turns out it was just a sensor that needed replacing! Excellent service, great people, very trustworthy. Highly recommend!!

Angélique Pfab

★★★★★

a month ago

I recently moved to the area and was looking for a trustworthy neighborhood auto shop, and I’m so glad I found this place. I had a leak in my power steering hose, and they took great care of my car. They were able to get me in the same day, which I truly appreciated. The service was honest, efficient, and professional. This is definitely a well-run shop and a place you can trust with your vehicle. Highly recommend!

Cory Ferguson

★★★★★

Edited 3 weeks ago

Back again.. unfortunately, but when I was 30 miles away and my check engine light came on, my first thought was Clutch. Again I’m truly grateful for their hospitality and being able to squeeze me in on an emergency. I am supposed to drive 1000 miles one way in two days so my daughter and I can go visit my mother who is going through cancer treatments. I truly believe my trip would have not happened if I went anywhere else. The employees are extremely professional and listen and understand to every single persons needs and go above and beyond when they don’t have to. Thank you again for your superior service and welcoming environment!

Frances Dannenbrink

★★★★★

2 weeks ago

Clutch Automotive - Shepherd location is a fantastic place to take your car! I have been taking my car there for about 2 years and have always received professional, quick, and high quality work. I always trust the quality of the work that they do. Every person I have interacted with - both from the front desk to the mechanics has been kind and professional. I especially appreciate the experience that I had with Hector and Ahmad during my most recent visit in January. My car was shutting down unexpectedly while driving and Ahmad was able to quickly, and accurately, diagnose the issue. He provided a solution that was affordable and I know he spent a lot of time running different tests to diagnose the issue. I really appreciated his thorough work! Additionally, Hector sat down with me and explained in detail the different options I had to fix my car. I had also been thinking through whether or not I needed to get a replacement car and he sat with me for about 30 minutes and answered all of my questions. He even helped me think through the process of buying a used car and helped provide some very helpful tips! I really appreciated the level of care I received at Clutch. Thank you!