About Business
For professional Car Repair care in Rochester, NY, Rochester, look no further than Cole Muffler. Their team excels at delivering top-tier results for Tire shop, Auto parts store, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 492 pieces of feedback. They have become an integral part of the Rochester, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Rochester, Cole Muffler is ready to assist with your next project or repair.
Google Reviews
Brian 1k
★★★★★
a month ago
Great Customer Service, Connor was very helpful and they finished faster than I expected.
Gotripped Off
★
☆☆☆☆
5 months ago
I took my car to Cole muffler on 17 Lake Ave., Rochester, NY. There was a sputter as I accelerated. My car was placed in the bay and on the lift for 15 minutes and they said it was done the problem that I originally brought the vehicle in continued on October 11th 2025. I called early morning and spoke to a female staff member and gave her the information regarding my vehicle. She said no problems sweetie bring it in and we’ll take care of you. I got off work at 4 PM and was there no later than 4:15 PM the manager who is a male became argumentative with me sarcastic with me and blatantly lied about the repairs. It cost me about $244 because they reset sensors I asked them to repair my car. He said we’re not going to. I asked for a refund. He said I’m not giving you that either
Rachael Kisenyi
★★★★★
3 months ago
Great service from Cole Muffler. I was able to get my tire diagnosed the same day I called about the issue. My puncture was fixed in less than 2hrs.
Anthony Marullo
★★★★★
a month ago
Aaron is great, every working in bays were very professional & hard-working. Honest, fair pricing.
Kiajah Hilliard
★★★★★
3 weeks ago
Returning client for my oil changes on all of my vehicles. Conner’s communication was great & he kept me updated on everything that was going on.
michael gillette
★★★★★
5 months ago
The staff was very helpful with my vechicle repair, everything was communicated and explained to me to ensure I knew what needed to be done. The service was carried out in what I feel to be an effective pace. Would highly recommend to my friends and family.
Amber Krueger
★★★★★
a month ago
Amazing service got me in right away ! If anything ever goes wrong with my vehicle they are my first option . Amazing crew .
Regenia Young
★★★★★
4 months ago
My tire was flat and only needed to be plugged. He plugged it & did it in a reasonable time. Been coming here for tire needs for a couple years. Never had a bad experience & they price match.
Lyle norman
★★★★★
2 weeks ago
This is the only shop I bring my car too! Aaron is the one guy I trust with my car! He’s exceptional and a gentleman.
Richard Alston
★
☆☆☆☆
4 months ago
Good Morning, I am very upset with 17 Lake Avenue location. I live down the road from this place, many times through the year I have had them fix my car. Recently within the last year the services has changed. I paid extra money for warranty on my tires. I am a college student so that was very costly for me but I trusted them with the car and I needed a reliable place. Every few months I’m having them add air to the 1x tire until they fixed it. Just recently I had a break inspection they did an alignment with oil change including rotating the tires. I drove off that time the car was shaking, I went back and they irradiated the problem. Now I’m trusting them to put lug nots keys back in glove compartments to remove tires they didn’t do it and nobody Know where the key is which is crazy because I don’t have a car can’t get to school, can’t go work. Have to sit around until the Irondequiot can create a plan. I didn’t think I should check to make sure stuff was being added back to where it initially was. I am just concerned that why do I have to take loss for this company from not putting material back. Something told me to leave lake Avenue 17 alone, but I went anyways so I can ride the bus home. I’m just concerned now.
Latoya Reid
★★★★★
a month ago
I REALLY APPRECIATE THE PROFESSIONALISM AND PUNCTUALITY OF SERVICE FROM THE LAKE/LYELL AVE (ROCHESTER, NY) LOCATION! THE STAFF IS KNOWLEDGEABLE OF THEIR CRAFT TIS WHY THEY HAVE A "FOREVER CUSTOMER"! 5-STARS!!!
Britt Davis
★★★★★
8 months ago
Connor and Brent did an amazing job on very short notice. Pulled in the shop on Lake Ave with a low tire and they quickly and professionally repaired the tire and got me on my way. Great shop, great service, and friendly guys. Thanks!
Leakah Jansen
★★★★★
5 months ago
I would definitely recommend Cole muffler on lake for any car service that you may need. Aaron is the best manager,Tamara is best assistant manager both need to pay upgrade and I definitely would recommend five stars. The best company I’ve been to so far and they work with you. reasonable pricing amazing people that work within the company come on down to Cole muffler on Lake
Carlos G
★★★★★
3 weeks ago
Connor , Aaron and Brent are awesome and took care of me on short notice . Well timed and great work . Will definitely be coming back for future issues .
Laura Sergent
★★★★★
2 months ago
Very welcoming environment-Aaron was very helpful in explaining all work and making sure myself and other customers were comfortable while waiting. Dominic was very friendly and helpful as well.
Adriana Howard
★★★★★
Edited 5 months ago
My break lights were completely out today. these guys did not waste any time or hesitated to help me fix it. They not only did my headlights lights a few weeks ago, but also did my breaks and rotors and fixed the blown fuse too. Every time I needed service they were there to help me. If I could give more than 5 stars I would. Thank you for taking the time out your day to help me when I needed it most. And did a great job too with fair prices. They’re experienced and even gave me some pointers. I won’t go anywhere else even if it was free. The service is unmatched. Thanks again for your dedication and commitment to your customers.
Kim Ladd
★★★★★
a month ago
After getting an alignment @ Firestone, visiting a Ford dealership and them being told I needed four brand new tires I DID NOT NEED, my Ford Explorer was all over the road and very Unsafe to drive in Rochester‘s winter weather. The manager Aaron was the first person to actually take an interest in what the problem can be, made suggestions and even went above and beyond to research more on his own time. Turns out the rear of my truck was way out of alignment (Firestone let me leave this way after paying for an alignment then insisted it was my tires which had 7 tread depth left on them) He knew how to fix it and gave me more peace of mind than I’ve had in months. Would’ve saved me a ton of aggravation, time and money if I had gone to Cole Muffler in the first place. Very knowledgeable!! Would definitely recommend.
Yama Enayat
★★★★★
2 months ago
A wonderful place with a very helpful team. The staff works extremely professionally and honestly. They don’t charge unnecessary money and clearly explain what actually needs to be done. Great service, fair pricing, and excellent customer care. Highly recommend Cole Muffler to anyone looking for trustworthy auto service.
Rick Salamone
★★★★★
3 weeks ago
Connor and Aaron and team were a great help in helping me with the brake repair to my truck. I would highly recommend this shop. It was great doing business here
Ernie Jones
★★★★★
a month ago
This was my first time visiting as I was a little skeptical about the location. When I tell you these are the most honest mechanics I've ever come across. Not only were they almost 500 bucks cheaper than the big market chains but I was offered a ride to pick up the needed parts. Aaron was very honest and helpful about what I needed exactly, showed me the issue and never tried to upsell me on unneeded parts. I will be bringing my truck here for all needed service. -2013 Chevy Silverado 1500
