Compton Automotive

Jesse Gall

★☆☆☆☆

a year ago

PSA: STAY AWAY! PLEASE, DON'T LET COMPTON SCAM YOU. GO TO MUSTANG SERVICE CENTER. If you're introduced to a man named Robert, run. Better yet, avoid this place altogether--don't let them drain your wallet. Before they even took my car, I told Robert to ignore my broken air-intake sensor clip (I'd fix it myself since it's only $20 at AutoZone) and focus on the real issue. He assured me, "No problem, we'll get it taken care of." Two days later, he calls to say I owe $570, and all they did was replace the $20 clip I told them not to touch. Robert then had the nerve to say they'd need another $700 just to check the cylinders for the actual problem. He noted the $700 was just to check my cylinders--if they added their $175-per-hour labor fee, the total would've been close to $2,000. I told them to stop working on my car, saying they'd scammed me by doing exactly what I asked them not to do. I had to call AAA again to get my car towed out of this money-hungry place. After I paid, I asked Robert if he'd applied my $75 AAA discount. He scanned my credit card and only then told me, "I did not; nothing I can do about it after I've scanned your card." When I asked if he could void the payment and redo it, he flat-out lied, saying, "Nope, sorry." After I posted the review, Donnie, the owner, called me and promised a partial refund if I took it down, acknowledging they'd overcharged me and saying he'd make things right. But despite my attempts to reach him, he hasn't returned my calls. I tried calling from a different number, and surprise--they answered. Robert said he'd pass along my message to Donnie, who'd call me back. Crickets. A week later, I went back to the shop, and Robert said Donnie would be "back in a moment." Twenty minutes later, he told me Donnie wasn't available but offered to pass the message along. I asked, "Didn't you already pass the message along when I called last time?" Robert looked like a kid caught in a lie. I left, knowing Robert would keep running this game, and Donnie would never call me back. Now, I'm more inclined than ever to leave this review up to warn others. This place is a complete scam--avoid it at all costs. AAA towed my car to Mustang Automatic, where they fixed it in two days for $400. The team at Mustang Automatic was honest, found that it was just a piece of debris in my cylinder, put in new spark plugs, and even took the time to teach me about my engine.

Rachel Smith

★★★★★

a year ago

We have been trusting Compton Automotive with our vehicles for a few years now. They are professional, friendly and are upfront with pricing. Great service too!

Tammy Ethridge

★★★★★

11 months ago

I walked in and received outstanding assistance by the Service Advisor Rich; And Exceptional Work Performance from the Mechanics On my 2012 Dodge Avenger. I Highly recommend Compton Automotive!

Paige Neal

★★★★★

a year ago

I brought my mustang here after it was diagnosed with a gasket leak by ford, ford told me they couldn’t get me in for 6+ weeks. This was distressing as I drive for work and didnt want to let the issue grow worse - Compton automotive to the rescue! They were so quick to order in the parts needed at a super fair price. The issue was resolved and they went above and beyond to get my car back to me quickly! The staff are all so personable and friendly, I had a great experience here and would recommend to any and everyone!

Sandra Pitman

★★★★★

2 months ago

You are always kept on board with their diagnostics progress on authorized repairs and very pleasant staff.

Matt Hart

★★★★★

a year ago

I’ve been taking both my vehicles here for several years now. Super pleased with the team at Compton. They do quality work at a fair price but the main thing I love about them is how honest they are. Hands down the best experience with a mechanic I’ve had in my entire life. As long as they’re open, I’ll remain a very satisfied customer. Highly recommend.

Shawnda Jany

★★★★★

5 months ago

These people were awesome!!! I can't say enough good but they took care of me got me in and out quickly and fixed my truck right the first time! Thanks again guys!

Bertran Bell

★★★★★

9 months ago

I got work done by these guys ,top of the food chain ,my moms loves their work ,my mustang was giving me issues but Compton came through for me n I got a nice warranty good job guys

Kenley Reed

★★★★★

4 months ago

Rich and team provided great service with same day turnaround! Saved me $$ as well. Thank you Compton Automotive

Michael Eva

★★★★★

9 months ago

Been going to Compton Automotive for a couple of years. Trusted them with my Nissan and now with my Toyota. Pricing is fair, work is excellent and best of all, you are working with folks that have the highest level of integrity. Joel is an amazing person to work with.

Mandy Hibbs

★★★★★

a year ago

Compton automotive in Dallas really helped me out in a time of need for my vehicle. It is very easy to feel skeptical about taking a beloved vehicle in for work as a female who knows nothing about cars. My mustang is older and I knew it needed much work done. I asked if I can get what needs to be fixed now and a list of additional things that can hold off but need to taken care of in the future. They did just that and also gave me a quote for something else I was curious about. Joel and his team use ethical practices and I trust them enough to recommend them to friends, family members and strangers. Thank you Compton automotive!!

Rory Seidens

★★★★★

8 months ago

After getting estimates for a major repair on my Ford Mustang, I found that Compton's not only was able to come in lower in price than others in the area, but they also did a fantastic job keeping me informed about what was being done and what to expect. Unlike other shops, I didn't feel like I was being "upsold" on other services I didn't need and felt like the people working on my car were true professionals. They were able to get the job done in just a few days and returned the car to me in great shape as promised. Having a mechanic you feel is honest and good at what they do is important to me and Compton has earned my future business.

Jason Anderson

★★★★★

5 months ago

Brought my malibu in for an overheating issue. Ended up having to get the temperature gauge replaced and a new serpentine belt. They did great work, were trustworthy, and had great communication throughout. Answered all my questions. It has now been a month since my service and my car has been running great with no issues!

Adrianne Allen

★★★★★

5 months ago

I brought my car to Compton because of all of the great reviews and mentions of their trustworthiness. That’s hard to find in a mechanic! Richard and his team got me all set up with my car and were very communicative, and made sure I got my car back the same day. Richard was awesome and so helpful and I feel so much better driving my car now! I’ll definitely be back.

Hartman Holmes

★★★★★

4 months ago

I have been searching for a reliable and trustworthy auto repair shop in the Dallas area ever since I moved here. I've was referred to this shop by some other family members that have used Compton Automotive for 15 or so years. Rich, was great at answering my questions and never missed a phone call from me before, during, or after my truck was in the shop. I believe their rates are fair and relative to the auto repair industry nationwide. They didn't do anything to the truck that I didn't ask them to do and called with updates to confirm that I wanted certain maintenance intervals/repairs completed before proceeding further.

L Johnson

★★★★★

4 months ago

Every time I brought my car to Compton Automotive, it's been a positive experience whether dor regular maintenance or a mechanical issue, Rich and the team has always been very open and upfront about everything that needs to be done. They stand behind their work and their work is excellent!

Juan Mujica

★★★★★

a month ago

I can’t say enough great things about Compton Automotive. From the moment I walked in, the customer service—especially from Rich—was absolutely top-notch. Rich is the kind of professional you hope to find in the automotive world: honest, knowledgeable, patient, and genuinely focused on helping you rather than upselling you. He took the time to clearly explain what was going on with my vehicle, answered all my questions without rushing, and made sure I felt confident and informed every step of the way. The work was done efficiently, professionally, and with great attention to detail