Crash Champions Collision Repair Park Cities

Best Reviewer

★☆☆☆☆

3 months ago

Absolutely worst place to get your car fixed. I took my fav 4 2023 to get fixed after a car accident . Upon retrieval of my vehicle 1 MONTH AFTER LEAVING IT THERE. The parts that were originally suppose to be put on the vehicle were not .(missing parts) Upon waiting 3more months for the correct parts to arrive . Still nothing. And when I call THEY STATE THE PARTS ARE NOT Arriving GET! PLEASE DO NOT TAKE YOUR CAR HERE ITS A SCAM!!! Still Missing a cover to the panel !!!

Katee Park

★★★☆☆

8 months ago

I don’t think I would come back to this location. I had repairs done after hitting a concrete wall in a dark parking garage. It’s been a few months since the repairs but my back brake light wiggles and I have some type of glue all over the inside of my trunk and I can’t get it off. They didn’t give me my vehicle clean after repairs. Not cool. There’s also white spots all over my center console I can’t get off. At the time my car was 6months old new. I had repairs done at the walnut hill location and they were much better at keeping me up to date on everything they were doing. They’ll harass you for a review for weeks after if you don’t give them one. Constant texts and phone calls asking for a review like a credit card company. 🥲I waited because I wasn’t sure what to look for in the repairs. Now the white spot on my pretty center console will remind me of my mistake. The guy at the front desk was very nice though!!

Aaron

★★★★★

7 months ago

Friendly, attentive, and knowledgeable staff. My car door was replaced as well as some of the molding around the door and everything turned out excellent, including get the paint color exactly right to match. The staff went ABOVE AND BEYOND to make sure I was taken care of! I will absolutely use this location the next time I need car repairs.

Gregory Burchill

★★★★★

6 months ago

Damaged my 2020 RAV4 on August 21st in the morning. Was directed to Crash Champions by my insurance company, Progressive, and was able to get my car in that very day! I can see why my insurance partners with Crash Champions, I had my car back by August 29th and the work was absolute perfection! I had hit a concrete pole while backing up and the right front quarter panel was severely damaged and the right passenger door could not open. Now you’d never know any damage existed, they are that good! Marvin was fantastic with the whole process from receiving the vehicle, assistance with coordinating the Enterprise rental, keeping me updated on the progress and finally releasing the vehicle back to me but only after his personal quality inspection and explaining everything they had done. I will 100% recommend them to anyone that needs auto body work. A big shoutout to Bob for assisting with billing and my rental return.

Kris Curtis

★★★★★

a month ago

What a beautiful experience inside this crazy world. The communications, the workmanship the lovely dispositions was over the top. If only all businesses worked this way.

Ana Reyes

★★★★★

10 months ago

They were amazing! My vehicle was in and out at a very reasonable timeframe. Everything was very easy from rental pick up there to drop off. I really had an amazing experience. The work done to my vehicle is satisfactory. I love how they did everything. I highly recommend them.

Courtney Crain

★☆☆☆☆

7 months ago

I brought my car in to get an estimate and was told I’d hear back shortly. It’s now been 5 days and I still haven’t received anything. I’ve called every day to follow up, and each time I was told they’d “get back to me.” I've been needing the estimate to use for a police report that I need to file for a hit and run. Today, I spoke with someone named Bob, who gave me attitude and told me that if I want my car fixed, I should just drop it off — without ever providing the actual estimate I originally asked for. He stated that cars that are dropped off to be fixed are prioritized over the people who just want an estimate. That’s incredibly unprofessional. I don’t feel comfortable leaving my vehicle anywhere without knowing what the cost will be upfront. They just want the business and don't care about customer care. This shop clearly lacks communication, organization, and customer service. What's sad is that I was planning on using them for my repairs and now I’ll be taking my business elsewhere.

Stephanie Pierce

★★★★★

a month ago

Great service, professional staff. Vehicle was ready before promised. Nothing short of an excellent experience.

JB Fishman

★☆☆☆☆

8 months ago

AVOID!!! Overpriced, bad service, don’t waste your time. In fact, you should avoid this place at all costs. Took my car for an estimate, I had to follow up with them 4 times over two and a half weeks to get them to send it to me—despite repeatedly telling me they’d have it to me “tomorrow.” Then, they quoted me $4500 to fix a dent and some light body work. Took it to another place, Ramirez Body Shop in east Dallas, they did the same work exact work and did a perfect job for less than HALF what these guys quoted.

Jake Hubbell

★★★★★

7 months ago

Marvin and the team at Crash Champions were awesome to work with. They made a painful process, painless, and did fantastic and timely work on my car! Highly recommend this shop to anyone who needs any collision repair work done!

T Stewart

★☆☆☆☆

10 months ago

If a zero star review was possible than this would be my first. At first these gentlemen appeared to due quality work and had a good response time. After dropping my car off all of that changed. These crooks had my car for about a week in order to fully access the damage while I worked through my auto claim with my insurance. Once we determine the car was total i started the process the pick up my car. I spoke with the people at the shop before coming by to pick up my car. Immediately upon approaching my car i noted a few things: 1. The power locks were not working (these worked before drop off) 2. Passenger sidepoower windows not working (working before drop off) 3. Headlight misaligned 4. Passenger side airbags offline (working before drop-off and never deployed) I immediately attempted to speak with their team but the only comment I received was "we cannot repair your vehicle due to liability reasons". I completely understood repairing but to return the car in a worse state and claim this is criminal. I've never dealt with a mechanic who causes more damage to a car than actually helping. Extremely frustrating situation to deal with and I highly recommend you go else where for your repair needs.

Katherine Wiesbrock

★☆☆☆☆

8 months ago

Had my car repaired here a couple months ago and had a very bad experience. They had told me my car would be ready on a certain day, then said that never mind it would not be ready that date but would be ready soon. I called or texted everyday and did not hear back until the following week. When they gave me the car back, the airbag light was on which they did come and fix a couple days later. Today, the coolant light came on and I went to check the coolant and it was almost empty because they had left the lid off of the coolant container. I would never recommend this shop based on their careless work and lack of professionalism. I called and tried to speak to them before writing this review and they were not helpful and did not seem interested.

luis escatell

★★★★★

5 months ago

I appreciate Efrain having to step in and resolve any issues that might have occurred, as a manager its not always easy, but you handled the situation admirably! 5 Stars

Toni Badali

★★★★★

a year ago

Had a great experience here - we had our car stolen and the found with a bit of damage. The communication, service, and speed were all 10/10. Bob was extremely helpful and made sure to put our mind at ease that our car was safe and ready to drive. All around great experience, we highly recommend getting your vehicle serviced here!

BRICKBOWYSKREW PRODUCTION

★★★★★

a year ago

I had a great experience with the repairs my car needed. Jay did a terrific job with communicating with me about the concerns I had along the way. Will be recommending my family and friends here. Don’t be hesitant to let them take charge of the repairs ,they are a team full of experts in automotive collision.

Benjamin Butler

★☆☆☆☆

10 months ago

I came in for an appointment regarding my side mirror, which had been loosened after hitting a garage pillar. When I arrived, the staff member at the front asked what was wrong and said he needed to take pictures. He took a few photos, then asked me which direction the mirror bent when I hit it. After I told him, he pushed the mirror in that direction himself — and immediately admitted that he made the damage worse and apologized. He then took another round of photos showing the worsened damage. Later, when I went back inside, he completely changed his story — telling me to my face that he “barely touched it” and that it was going to come off anyway. This is exactly what my dad (who was on the phone with me) and I expected — a way to cover himself and avoid responsibility. To top it off, I was told the manager was away at a doctor’s appointment, so I couldn’t escalate the issue in person. Now I’m left with a mirror that’s more damaged than when I arrived — and no accountability.

Mario Vela

★★★★★

a year ago

BOB IS THE BEST! My experience with Crash Champions was smooth from start to finish. He's very friendly and kept me updated via text of my car's repair status, which I greatly appreciated. The estimator, James T., was also friendly and communicated effectively too. This location's team did an amazing job with the repairs and completed them in a timely manner. I highly recommend this location to others needing any auto repairs.