Concord Honda Service Center

jp zingmark

★★★★★

3 weeks ago

My service was routine maintenance - oil change and rear differential fluid replacement for my AWD Pilot. The coordinator answered my questions about optional services and didn't mind that I chose to postpone them until later. They gave me a ride home, and called me promptly about 2 hrs. later advising me that the work was finished. It was easy to pay and pickup my car.

Ele

★★★★★

a month ago

With the service team being so short-staffed Kenji was very open and honest with me. I was able to leave my car and pick up the following day. Picking up my car, he had washed it and cleared the Recall making me feel safe to drive my Honda away. Thank you Kenji for going over and beyond the service requested. I love Concord Honda!

Diane Nakahara

★★★★☆

a month ago

I was not pleased that my 2024 Honda had several warnings pop up. I took my car into Honda Concord, and after two hours I was told my car, which is 1 1/2 years old with low mileage had an issue with the fuel injection. Bad news-they had to order the part, so I would have to bring the car back for another two-three hour appointment! I must say that Ashley who checked me in and followed up with the diagnosis was so kind, and very professional. I came back two days later, and was quite frustrated with the unfriendly young man who was getting my name, but couldn’t find it on the schedule. Eventually it worked out- I was on the schedule! Their driver gave me a ride home, and four hours later he picked me up to get my car. Overall, my experience was good, but I wasn’t happy that I had to spend so much time.on this when my car is so new. I have always had good luck with Hondas, but this quite a surprise since my car is new with low mileage. The good news is that I did not pay anything, except for my time on two different days! It doesn’t make me feel good about the Honda reputation,

Adora Sabado

★★★★★

3 months ago

Nicholas Lopez, my service advisor, did such an outstanding job to resolve the issues I had. He was very patient explaining what my car needed. It is always a wonderful experience doing business with him as he also saw to it that I was not feeling stressed while waiting for the services to be completed.

Mike & Bernadette Bounnong

★★★★★

a month ago

We came in for a new key and get key programing for our Honda Pilot; Javier from parts and Kenji from service were great at getting everything set up. We’ll definitely reach out to Kenji again for any future Honda service needs.

Adedra Lee

★★★☆☆

a month ago

My Service Technician Cavon was amazing. Very knowledgeable, didn’t try to up sell me on things I did not need. He was attentive and had good follow through. I did encounter a problem before I got to him. My appointment was at 7:30a, with guy name Jason, whom I never met. I was a little late, there was a car in front of me. Cavon was assisting the customer in front of me, awhile at least 4 other technicians (i could see) sat inside laughing and talking, watching me sit there. No customer service at all. I was already checked in, just waiting for my technician. Well, I sat there about 10 mins waiting, and then Cavon came to help. No one asked what I needed, if I had been helped - at all. Here is the problem, there were at least 4 technicians available.. They all walked by, sat and looked, didn’t move. A car came in behind me with a camera crew, who was recording for a commercial or a promo video. Funny how they all became available to be a part of that, but left me sitting there. Other cars came in, and they all were very attentive to the other customers - what was the delay? If Cavon had not come and helped I would’ve turned around and left. I don’t even want to start with the rude technician, a young lady, who was at her desk and didn’t make time to answer a question. That kind of stuff in service industry is not OK. It was my first time at this Honda makes me just want to go back to where I originally have my car serviced. Very disappointed.

ruolan xia

★★★★★

2 months ago

Had a great experience here. The service team was very transparent about pricing and explained everything clearly. Kenji was especially helpful. He troubleshooted our car key issue on the spot and fixed it in under a minute for free, even though another Honda location in San Carlos quoted $300+ for a replacement. Really appreciate the honesty and efficiency here. Highly recommend!

ann s

★★★★★

2 months ago

Ive had my CRZ serviced by concord Honda since I bought it. They are responsive, service advisors are knowledgeable, and in the 20+ years I’ve been going to them, their service advisors have been honest and have never tried to upsell services that I didn’t need. In fact this time I came in thinking I probably needed brakes, and I was told they were fine. They have a large and very nice customer waiting area as well as shuttle service if needed.

Samantha Urbancic

★★★★★

2 months ago

Kenji was awesome to work with! He stayed in constant contact and kept me updated throughout the entire process with my car, which made everything stress-free and easy. His communication and professionalism really stood out. I had a great experience at Concord Honda and would definitely recommend them to anyone looking for excellent customer service

ajaylozada

★☆☆☆☆

3 weeks ago

Waited 3 hours for oil change, didn’t even wash the car when they notified to pick my car up, only offered after I waited the 3 hours. Every time I’ve went here prior it was slight wait but not as bad as this time. Going to do it myself from now on, if you wanna wait hella long for anything done to your car, go to Concord Honda!

Brian Mynatt

★★★★★

4 months ago

Finally was able to transfer warranty work over to my home dealership and wasn't disappointed. Anyone with a 2024 Prologue knows you spend time in the shop now and again, so when I came in to have the factory defective front axles replaced, everything went amazingly. The parts were all in stock and my service advisor Nicholas was great with communication and keeping the whole process feeling like it was working smoothly. Thanks again to everyone from service for making each visit a positive experience.

Hyunwoo Chung

★★★★★

4 months ago

I arrived at my scheduled appointment time and was able to get my vehicle checked in immediately without any wait. I had the transmission fluid replaced and waited about two hours in the lounge. The waiting area was spacious, clean, and comfortable—with great coffee too! The service advisor was friendly and explained everything clearly. The pricing was also more affordable and reasonable compared to other Honda service centers. Highly recommended!

Janie Moeller

★★★★★

4 months ago

After I drove into the service area it only took less than 5 minutes before a technician was right there to take my car! They were very professional and showed me the way to the waiting room which was very nice! Had a coffee bar and tea and chocolate! They also had an area for private use for computers! Very impressive! The waiting area and rest rooms were immaculate very clean! They fixed the problem on my car and showed me a couple of things and I was able to leave! It was only about an hour but the time went by fast! Thank You Peng Li for an amazing experience! I will always come back to Concord Honda! I will also recommend them too! JanieM

Rodrigo Acda

★★★★☆

a month ago

The service to find issue with battery was good but the issue on how to reset the warning on the Honda link was not addressed correctly. The service attendant simply brush it off and advise me to ignore it. I left dissatisfied with the recommendation to ignore it. At home I determined how to reset the warning. I simply delete the app and then upload the Honda link again and the wrong warning report was gone. I recommend that service personnel receive some training on the Honda link because it is an important software to assist diagnostic recommendations and to assist in repair.

Cris M

★★★★★

2 months ago

If you want service done right, ask for Sandra Saucedo at Honda of Concord. She went above and beyond, explaining every detail of my repair with amazing knowledge and giving recommendations I completely trusted. Everything was coordinated ahead of time, making the process stress-free, and my repairs were flawless. Sandra’s professionalism and care are unmatched—I highly recommend her to anyone needing service!

AKBear

★★☆☆☆

a month ago

The service should’ve been better. I had an inspection performed that included an inspection of my battery with the result showing that my battery was good. Three days later I had a dead battery and was stranded after work. This should not have happened.

Debi Miles

★★★★★

4 months ago

I brought my car in for diagnostic testing and the technician provided peace of mind and an easy fix. I love working with Ashley Coelho. She really knows her stuff! She asks lots of detailed questions to really streamline the service. I appreciate her thoroughness. She is always prepared with my bill, car washed and ready to go. Thank you!