Contra Costa Auto Service

Bridgette Tharp

★☆☆☆☆

Edited 6 months ago

Update based on response: Wow. That was intense. But by all means with the police report, happy to oblige. In no way am I attempting fraud. I am happy to pay for what the parts and repair should have been, and that is in the email and the notes from when I filed that chargeback with the bank. I don't want a full refund, I 100% do not expect it to be free. I just don't understand why I paid over $800 in labor for things that say should take a professional an hour max to fix. Do I pay for my car sitting in the garage? You were very nice, everyone was. The customer service was never the issue. I have had multiple people tell me that I overpaid significantly, people in your industry. Because your wife is a co-owner does not mean that you don't overcharge women. You're right, I should have done more research prior to going in, but I urgently needed it fixed and honestly thought I could trust the professionals. And I didn't do the chargeback because I thought I could do it myself, it's because none of the things you repaired added up to over $100, and they all say it should take a professional an hour to do it. So how did I pay $800 in labor? Your response was wild, so I'm just going to end this here. I'm hardly committing fraud considering I've gone through my bank, provided everything, and nothing happens unless the bank deems it appropriate. Wish you all well in your business. _____________________________________________________________ They were nice, but I definitely got ripped off. They pride themselves on making sure that women feel comfortable, meanwhile, I've had to do work on my car and replace the hose they replaced (in February). They also replaced the thermostat... The thermostat part for my car is $24, and the upper radiator hose is $41. If you look it up, it says it takes 1 hour to replace for a professional, and 4 hours for a DIYer. I was charged $912.24 I guarantee you if I were a man who knew anything about cars, this would not be what they would have charged. I wasn't even going to say anything, but so many people who have been helping me get parts and fixing my car this time have been pushing me to do something because of how outrageously ripped off I was.

Alex G

★★★★★

2 months ago

These guys are fantastic! I've been to the shop twice now and they've done phenomenal work at a very reasonable price. Not only that, but they're always able and willing to provide a very clearly explained breakdown of everything they're doing to your vehicle and will explain, not only why it needs to be done, but also why certain things didn't need to be done. Oh, and they're really fast at what they do. I took my car in for completely new shocks and struts the other day along with the normally scheduled maintenance and they had it all finished that same day in time for me to pick up my girlfriend that afternoon. I'm really glad these guys are local so I can just keep taking my car to them whenever I need to. I would STRONGLY recommend them.

xyz abc

★★★★★

2 months ago

These guys are the best at car repairs. Very nice, professional, knowledgeable and courteous. Easy to deal with and reasonable prices. I highly recommend them to anyone having any kind of issues with their vehicle.

Russ B

★★★★★

3 months ago

Excellent independent auto shop. I use this shop to service my 2007 BMW Z4 and they have successfully diagnosed and repaired a number of tricky, complex repairs on this older model car. The staff is professional, the mechanics skilled, the pricing fair. Highly recommend.

Kenny Ga

★★★★★

4 months ago

I recently visited this automobile shop and was thoroughly impressed with the quality of service. The staff was knowledgeable, honest, and took the time to explain the issues with my vehicle in detail. The pricing was fair, and the work was completed on time without any hidden charges. My car now runs smoothly, and I couldn’t be happier with the experience. Highly recommended for anyone looking for reliable auto repair or maintenance!

Stefan Birnbaum

★★★★★

4 months ago

Best auto repair experience I have ever experienced. Very friendly and competent staff. Extremely intelligent owner. All of my repair issues were resolved in a timely manner. All repair costs are relayed in real time with no surprises. Shuttle service to nearby rental car agency was huge. I will be a customer for life.

aria

★★★★★

4 months ago

Brought a car for lower control arm replacement. Very happy with the service, communication, pricing and timeliness. I also requested wheel alignment and it was performed in-house, I was told their machine is very accommodating to cars with low ground clearance as well. They provide shuttle service within a 5-10 mile radius and they have partnerships if you want to pay for repairs in installments.

Batchimeg Baker

★★★★★

3 months ago

I brought my Volvo to this shop first time for pressure testing. The customer service is top notch. They clearly value honesty and transparency in my experience. I was very happy with the service I got and will definitely go back there.

Jane Rossi

★★★★★

4 months ago

Very professional, helpful staff. They communicated with me regarding cost, repair and my vehicle being ready. My husband had his brakes done there and also had a great experience. I will be a repeat customer.

Rodel Moya

★★★★★

Edited a year ago

I have been taking my cars to Contra Costa Auto Service for several years. They do everything, from regular maintenance on my commuter cars to performance parts installation upgrades on my track and weekend cars. I’m ecstatic they moved into the former tire shop and acquired an alignment rack. So, I brought in my BRZ for a performance alignment. I installed a coilover suspension with an adjustable top hat and lower rear control arm. My car had an alignment specific to the specs I wanted and was delivered. I’m looking forward to taking my BRZ out on the racetracks with the performance alignment all thanks to CoCo Auto Service. Justino (customer service manager) and Neal (owner) have been wonderful to work with. They provide fantastic customer service time and time again. The East Bay isn’t blessed with many performance shops like the Peninsula or the South Bay, so I’m glad to have found a quality auto/performance shop in the Concord area I trust.

Dave

★★★★★

2 months ago

The guys listened to me, inspected the car, and clearly described their opinions and findings. Then performed the repairs they recommended at a reasonable rate. I will not hesitate to return for future service.

bellemy raygoza

★★★★★

a month ago

I love working with these guys. They go above and beyond every time and are very fair with pricing! They will also work with your warranty company. Give them a shot, you won't regret it!

Carlos Hooks

★★★★★

5 months ago

Angel Justin and the Service Team were just incredible with their care and concern for my car needs. They listened and immediately took my concerns into consideration and set me up an appt and carefully guided me through their service process...updating their findings and did the work!!!

TB Collins

★★★★★

Edited 2 months ago

Justin, Angel and the whole team at CC Auto are not only professional & thorough, they are always willing to go that extra mile. I recently had some extensive work performed on my 2017 Jeep Grand Cherokee. I was due for knee surgery the following week, and while they worked hard to complete it by my surgery date, as cars go, we recognized it just would not happen. My wife being VERY uncomfortable with driving a larger vehicle, I (and the CC Auto team) understanding this we were left to task how I could get my Jeep back home.. The day after my surgery, Justin shows up at my home, my Jeep parked exactly where it needs to be in my driveway, his ride back had followed him, although my wife offered to drive him back in her Golf. He graciously handed me the keys and thanked ME. To which I said 'no.. Thank you..'. Professional, precise work completed time after time. Service above & beyond expectations. We will take our vehicles nowhere else.

Juan Garcia

★★★★★

Edited 10 months ago

Always a great experience, excellent customer service in a clean and safe environment. I wouldn't trust my car with anyone else! These guys are not just mechanics, they are professional technicians who understand the customer's love for their cars and how important it is for every aspect of the car to function at levels that meet or surpass customer's expectations. Team COCO Auto Service is simply the best.

Trevor Pyke

★★★★★

8 months ago

The staff at Contra Costa Auto Service did a great job servicing my vehicle. After completing their diagnostic check, technicians informed me about all of the work that the car currently needed. Each of the different optional repairs was itemized and described clearly and concisely. I could easily see how much each of the recommended repairs would cost and authorize them individually by checking the digital boxes provided. Technicians provided me this set of repair options both as a text on my phone and as a link in my email. Working with Contra Costa Auto Service could not have been easier! In addition, their prices were far more reasonable than the prices I was quoted at the dealer just the day before.

Jacob

★★★★★

5 months ago

Great customer service! Jesse helped me out and was great assisting with everything. As for as the maintenance it was even better. They got finished 2 hours earlier than the time estimate