Crash Champions Collision Repair Covina

Sultan Haque

★★★★★

11 months ago

From the front office to the telephone support, everybody at Crash Champions was very courteous, honest, friendly and protessional. Cheryl and her team went above and beyond to make this possibly the easiest and least stressful repair experience of my life. My car was done on time. The periodic text messages and emails kept me informed during the entire process. This transparency was very helpful and eased the stress.The car looks brand new again. The work was done professionally to a very high standard of quality and the customer service was impeccable. Well done, Crash Champions!!

Samuel Chung

★★★★★

a year ago

I have a Tesla Model 3 that was damaged on the way home from vacation. A pallet broke apart on the highway, scratched up my bumper and knocked out a proximity sensor. It was recommended by my Insurance company to take it into Crash Champions. Not having heard of the company before, I was a little apprehensive. However, after getting my car back today, I can confidently say that I am beyond satisfied with their service. They were able to make all repairs, 6 days ahead of schedule, the workmanship of the repair was amazing and the customer service of the service staff was incredible. I especially appreciate service manager, Toni, for her professionalism and ability to communicate effectively. It made me feel taken of as a customer. Totally recommend this place!

danni s

★★★★★

11 months ago

I had a great experience with Crash Champions! After an accident, the other driver’s insurance covered my repairs after weeks of back and forth phone tag—but Ulysses made the whole process so much smoother. He helped me from the start and kept in touch with updates the entire time. Even though it was tough to get a hold of the other insurance, the team (shoutout to Toni and Paola!) handled everything for me and really went the extra mile. The work they did on my car was amazing—someone pointed out how perfect the color match was! Super thankful for how professional and helpful everyone was. Highly recommend!

Zewdu Belai

★★★★★

5 months ago

The repair work was excellent; excellent customer service. I love the lifetime warranty on the repair. I found the cost of repair very reasonable.

Lucia Diaz

★★★★★

4 months ago

Outstanding customer service. Even if they delay a little their job is amazing. Thank you so much. You’re the best

Oscar Feria

★★★★★

a year ago

My 458 needed some paint correction and touch ups, the team over at Crash left it looking like factory fresh. Thank you David Huang and crew for taking care of me….Crash Champions for the WIN!!!

greg voskanian

★★★★★

6 months ago

Great service Very professional Would recommend Ulysses was especially helpful. He was very Prompt to reply to me, get me the answers I needed in a timely manner and follow up as promised . Great experience

Karla Farias

★★★★★

4 years ago

The service was amazing! It’s really hard to find a shop with reliable and professional people. Being a girl usually I get treated like if I don’t know anything at repair shops but here I was treated with respect. Everyone in the office and field were very attentive and professionals. I had been involved in a car accident and geico recommended this shop for my vehicle repairs. My car repair estimate was for about 11 days but they had it ready in less than a week. They kept me up to date on everything. The whole process was very clear. They fixed all the dents and scratches that my vehicle had, my wheel was also repaired, they painted my car, and the paint was done perfect! Also my vehicle was very clean when I got it back. Thank you Crash Champions, I will definitely go back when I need to and I will refer you guys to everyone I know that needs your services!

Johanna Ellis

★★★★★

3 years ago

I had a great experience at this repair shop. Everyone communicated well throughout the process. They were very patient when I had to reschedule my appointment several times. They also completed my repair a day earlier then expected. They also let me leave my rental at their shop when I picked up my repaired vehicle which saved me time and everything was closed out appropriately. Thanks to the office ladies as well as William who took good care of me. I will definitely tell my friends and family about my experience.

Jed Arcega

★★★★★

4 years ago

I went there on a recommendation from my insurance due to a claim. I was very satisfied with their professional service during the inspection and went with them for the service of my vehicle. I was pleased at their updates and notices about the every process of my vehicle's service. They were able to finish ahead of schedule, which was very satisfactory to me. Friendly staff were very attentive to all my questions and needs.

Nate Slayton

★★★★★

2 years ago

Great place to get your car fixed. Such a great team considerate of your situation and doing what they can to help. Got my truck back, looking great and quicker than expected. I was even allowed to leave my rental there when I picked up my truck.

Kasey Burlew

★★★★★

2 years ago

They had my car started within 24 hours of the accident and it was completed ahead of schedule. When I picked it up, they told me to bring it back if anything was wrong, so when my A/C wasn't working properly, I took it back, and they fixed it right away. Great Team! Very communicative, very easy to work with and super efficient. I hope I never have to go back again, but if I do ever have an accident again, I know where I am going! Crash Champions are the best!

E

★☆☆☆☆

2 years ago

Do not go to this auto shop for repairs unless you want terrible customer service and for them to not care about your car. Be careful of the towing guys that work with their company because even if it rains, they will roll your windows down to ruin your car. There is one guy that did not even know how to turn on my car and was so rough with my vehicle. There is a worker or manager here with serious attitude issues. He got so upset that I wanted estimates first before I decide if I wanted to repair at their place. Once I decided not to move forward with them, he quickly ran out to block the towing guys from parking my car on the street to bring to another auto shop. I highly recommend bringing your car somewhere else that treats customers right and their cars with respect. I am glad I chose to repair my car somewhere else.

Alex Montes

★★★★★

2 years ago

Great customer service, very reasonable time on repairs, I liked the text updates as my car was being repaired. My rental was dropped off at location. Also as soon as I dropped off my car the guys stripped it down for repair within mins which I was blown away! I saw this only because I left some things in my car I forgot to take out! They didn’t just park it and leave it in the corner. They got to work! I got my left side doors replaced among other damages done to my car. Car looks great like nothing happened to it. Thank you!

Brenda Chen

★★★☆☆

2 years ago

I was referred to this place because it was contracted with my insurance after I sustained a hit and run. They fixed it up as they should have with good customer service and a timely manner. However, when I got my car back, I noticed that the rubber strip was missing on my driver side windshield as if it was ripped off, so I mentioned it to the lady that was helping me. She was very quick to gaslight me, saying that it was already missing before I brought in the car without double checking with the mechanics or anything. After I had some hesitation telling her that I would have noticed it missing when we were doing a run through when I first brought it in, she finally asked the mechanic about it and he said it was already missing. Since I am not a confrontational person, I thanked them for fixing my car and went home. At home, I realized I had photos of my car when it got damaged and saw that the rubber strip was still there in the photos so I called them and she told me to bring it back in. After showing another worker there the image with solid proof, he said that it must have flown off while driving. The thing is, it looked like it was ripped off from the top corner as it is one big square rubber piece that fits around the windshield, so it could not have just "flown off" during my drive. I went home since they were very persistent on gaslighting me that it was not their fault. It just sucks because they were doing such a good job getting the car repaired but could not admit to a wrongdoing and just replacing it because now I won't be able to recommend my family or friends to this place in the future.

Ming Tu

★★★★★

3 years ago

From the beginning, I felt comfortable and can see that Crash Champions did good work and were reliable. The staff was nice and knowledgeable from the first phone call. Appointments were easy to make. Jessie was my rep and he kept me in the loop. There were some delays in getting parts which sometimes can be out of anyone's control but I was informed ahead of time so that I can plan around it. My vehicle was taken care of in a timely manner and looks great. It makes me look forward into getting into other accidents so that Crash Champions can fix my cars to brand new.

Juan Maaldonado

★★★★★

2 years ago

My experience with crash champions body shop was excellent. Mike and Alex kept me update on my vehicle repair. They had my vehicle ready before the date that they told me. In general I'm happy with service and repair. 100% recommended.