Crash Champions Collision Repair Orlando South

Tanya Libby

★★★★★

Edited 6 years ago

I had my first ever car accident and the entire passenger side of my Malibu was torn up. I had no idea what to expect for the repair process. My insurance company picked Service King on the OBT to have my car towed too and I am so thankful that they did! I received regular updates, almost daily from Michelle and Clayton, about my car's progress and they had all repairs completed and my car keys back in my hand 3 weeks ahead of schedule!!! Pick up was a breeze and all the work they did has a lifetime guarantee. The car looks better now than before the accident even happened. Thank you so much to everyone at Service King Collision Repair for making a disaster of a situation such a positive experience!!

Stacy Chen

★★★★★

a year ago

The entire experience was great! The repair turned out wonderful and my car was ready well ahead of the estimated time. Opt in for the text updates and you can on the link to see the quote and the estimated timeline of the repairs. As an added bonus, they cleaned and vacuumed the inside of my car! 😭🥹 I didn't expect that and it was such a pleasant surprise because I'm working constantly and never had time to do it myself. Thank you so much!!

Aaron Babins

★★★★★

10 months ago

Crash Champions Collision Repair exceeded my expectations! The service was fast, professional, and hassle free. Special thanks to Ryan at the front deskk he was not only super helpful and knowledgeable but also very easy on the eyes! 😄 He made the whole process smooth and stress-free. My car looks amazing, and I couldn’t be happier. Highly recommend Crash Champions if you're looking for quality work and excellent customer service.

Risc Sanchez

★★★★★

4 months ago

Love their professionalism the way they treat as soon as you walk in the office. Work is awesome neat and on time

Sarah Adams

★★★★★

9 months ago

Cannot recommend this location highly enough! Ryan was super helpful and communicative throughout the entire process. I needed my car repaired ASAP to be able to move and the team was able to get it done in time!! Thank you guys so much again!!

Andrew Boehme

★★★★★

a year ago

I just left there with my repaired car and it looked great. I had an insurance claim through GEICO and Crash Champions took care of it efficiently and did great work. They kept me updated throughout the process and both Pablo and Valentina were so very professional and nice. Pleasantly surprised and would use them again. I hope not though lol

Anna Aguilar

★★★★★

a year ago

I was pleasantly surprised with how efficient the process was. If I missed the call I got a very professional voice mail and a text with a link to schedule an inspection and service. Everything was done fast and looked just like new. If you have to get a repair, at least you know you are in good hands.

Administration

★★★★★

2 years ago

I have to say this was a terrific, hassle free experience.....even though I was po'd the vehicle was hit in the backside, stopped at a traffic light. In any case, this turned out being a great experience, both customer service and quality of workmanship issues included. A special shout out to David, the service writer and his team of workers who kept me informed and up to date with the repair status. This was a true 5 star experience.....thank you Service King 👑/Crash Champions!!

Christian Lopez

★★★★★

2 years ago

I picked up my new Honda CRV today from them today and they did a great job to it and really fast. Very Professional, Good communication and their team did a great job on the dent repair from the back door. Car looks like nothing happened to it just like when I got it from Honda. Excellent job and thanks a million again. Highly recommend

Jared Martell

★★★★★

3 years ago

Service King/ crash champion’s went above and beyond for me in fixing my car after a little rear end fender bender. They are great at keeping in contact so you are aware of your vehicles status, and I got my car back after a week and a half. David and his team did great work on my car, and Christine at the front desk was always a pleasure to talk to. They even have a lifetime warranty on their work. I highly recommend this place to get body work done!

Susan Scarangella

★★★★★

a year ago

I needed a piece of wheel trim put on my car. I purchased the part at the dealer {$300} and was told it would be at least 2hrs to get the part clipped on and the cost would be around $100 . I called your company and was told to bring it in it took 5min. to put it on and they didn't charge me, They are the BEST they put their customers needs first I cannot say enough about them if you are ever in need they are the one to go to

Desiha Mike

★★★★★

3 years ago

Let me just start off by saying AMAZING SERVICE!!! From the communication and the timely manner they serviced my vehicle was just excellent! Had some issue with my insurance but service king made sure my vehicle was ready waaay before time and for that I couldn’t thank them enough! If your vehicle is ever in need of repairs I highly advise you to visit this location! Your experience and service will be great!!! Thank you service king for the amazing job!!!

Leo Zhang

★★★★★

2 years ago

At the time of this review 7/25/2023, the manager's name is Pablo. He is a very nice, caring person, and is very considerate of his customers. He offered to drive me back home when my car would take longer than expected to get fixed. You definitely can't go wrong working with him.

Robert H Sigler Jr

★★★★★

3 years ago

Service King did an excellent job repairing a “side-swipe” incident that damaged several areas on my SUV. Those with whom I spoke understood the repair process really well, including time and expense. The office worker similarly understood the process, including repair, insurance, and rental car procedures. Overall, they reflected confidence that all would work out well, and indeed it did!

Shawn Persels

★★★★★

2 years ago

unique situation. fender bender resulted in inability to open driver-side door. front quarter panel pushed back but other visible damage was modest. we had planned to drive up to Massachusetts in a week using this car but full repairs could not be completed in that timeframe. service manager took car to the shop and came back in 15 min with door working. said come back in when you get back and we'll finish the work. very friendly and helpful!!! I'll be back 👍

Troy Banter

★★★★★

2 years ago

Outstanding service and professionalism. They kept us informed and the work they did on the body of the car was outstanding and the other problem with door handle was done quickly and properly as promised.Anytime in the future I need work I would take our car to this shop without hesitation.

Jill P

★★☆☆☆

8 years ago

Tesla owners beware! I brought my car in on 8/18/17 after being hit on the right side and was told since it's a Tesla, it could take longer for parts and thus a six to eight-week repair time. I was completely fine with that. At the eight-week mark, I had to call and see if it would be ready, to which I was laughed at and told, "You might not want to return your rental yet." At that point, my husband and I stopped in to see the progress and that's when we met Dave, the "manager," who not only was completely annoyed that we stopped by, but unprofessionally told us "come on back" without any type of introduction or even a hello; thus began a continuing nightmare. Not once did Dave pick up the phone to tell us about any type of delay or when we can expect the car to be ready. I had to reach out each time (and I did it via email because calls weren't returned). Four (4) months later when I was told it was ready, I suggested Tesla take a look at it and inspect it prior to pick up, and was then informed it wasn't up to Tesla standards and was sent back to the shop. I now have an appointment with Tesla for a nonstop creeking sound coming from the windshield and an egregious welding/painting job by the trunk (see below picture). I mean, they only had four-plus months to get it right?! The only reason I gave this a two star instead of a one is because Chris, the employee who on-boarded us; the receptionist Brittany; and Jared, a newer employee who was there when I picked up the car, were quite the opposite of Dave and were very polite, professional and accommodating. I also received a follow-up phone call from a regional manager when he learned of my dissatisfaction, which I very much appreciated. I feel like Service King has the potential, they just need to put the right people in the appropriate positions who know how to communicate and know the definition of "customer service"!