Crash Champions Collision Repair S State Street

Nikki S

★★★★★

6 years ago

I was hit twice from behind in two separate cars, and Service King fixed both. I was really satisfied with their work. I had a glitter paint job on my car, and they matched it up perfectly. I will definitely be using them again for any damage I may have in the future. They keep you updated on the entire process of your vehicle. The entire staff is very professional. I pray I don't need any service in the future, but if I do I will be calling Service King.

Xzavion Brown

★★★★★

10 years ago

Honest and very professional people they did a outstanding job on my vehicle I can not even tell that anything ever happened. My contact Stuart Murray was very helpful and informative throughout the entire process. I was kept up to date on everything that was done to my vehicle during the entire process via text message. Really was satisfied with the service and I will always recommend anyone needing damage repair done here. Thanks again Service King :)

Micaela

★★★★☆

Edited 6 years ago

Dropped off Subaru after dealership recommend this place. Also know one of the employees at Subaru recently used them for her own car (deer) and had a great experience. Currently waiting on fix to be completed but hope to be happy and update to five stars. Update- after automated notice gave me a two week wait, Carlton called and explained what was found when they took the shell off and told me it may not take so long and reminded me how to tell the difference between the automated updates vs his real updates. Fingers crossed the parts guy can get it done before two weeks is up! Received car back in beautiful condition. Everyone at Service King was so kind and helpful. Will be returning if I ever have a need to do so. Also wonderful that they keep customers updated daily as to current status.

Jeffery Thompson

★★★★★

a year ago

We Were Very Pleased with the Work ,The Professionalism ,The Kindness and The Response of the Knowledgeable Technician's during The Repair of Our Vehicles . Every Couple of Days We either Received a Text or Call as to the Progress of Our Vehicle. We were Given a Complete email Of all Repairs and Cost Prior to beginning any Work.

Alicia

★★★★★

5 years ago

I took my car to Service King for damage it sustained to the left side. Another body shop told me that the car was totaled. However when I took it to Service King they repaired my vehicle within a week for a significantly less price than the first body shop and it looks good as new. It’s been over a week since I picked up my car from Service King and I have no issues or complaints about the work they’ve completed. Damion Otto, the Associate Customer Experience Representative, was so kind and professional. He kept me informed throughout the entire process. I would definitely recommend Service King.

Sandi Parker-Allen

★★★★★

4 years ago

What was most impressive was the almost daily updates, from Customer Service (Katrina), to keep me apprised of progress/‘problems’. It is extremely frustrating to have a primary vehicle ‘out of commission’, so the effort put forth by Katrina to keep me informed was greatly appreciated — especially when it was realized that a critical part, needed to complete the repairs, was ‘on back order’! The actual repairs to the vehicle seem to be of excellent quality — only time will tell, but the ‘customer service’ was appreciably ‘better than expected’! I would recommend this business, to anyone in need of vehicle collision repair — especially if Katrina and her ‘backup’, Cody, are still there! Good work, GREAT SERVICE!!!

Brittney Barnes

★★★★★

3 years ago

10/10 HIGHLY RECOMMEND! I can’t begin to explain how overly satisfied I am with the service I received from Katrina and her team! It was my first auto claim and they did not disappoint when they said my car would look like nothing ever happened! They were timely in updates and even finished my car 20 DAYS ahead of schedule I couldn’t believe it! They always had cleaned her up inside and out! I would 1000% come back to Service King of Jackson. Thank y’all so much!

Marissa Williams

★★★★★

3 years ago

I had a great experience at Service King Jackson. I got into an accident on my way from Texas to Florida and had to leave my car at the closest USAA repair shop which happened to be this Service King. It happened to be on a Saturday and Damion was present at the shop, and waiting for me to drive into town. He was very helpful in explaining how everything would work and helped us get organized and situated as I needed to get to Florida. It took 3 months to repair my car, but every week on Wed and Fri, Katrina who worked at the front desk texted or called me with updates on the repairs. When my car was finished, the manager, Austin, took the time to pick me up from the rental car agency at the airport and take me back to the Service King for my vehicle. They were so nice, helpful, and attentive to my situation which I appreciated. Highly recommend!!! Thank you!

Tiffany Ashley

★★★★★

4 years ago

The service from Service King was top notch!! Damion was professional and very helpful. I dropped my Chevy Tahoe off on a Saturday ( super easy check in process ) and it was ready Wednesday. THREE working days!! My truck looks new and the air conditioner works great. They also kept me informed the entire process. I recommend them for sure... ask for Damion.

Terance Nelson

★★★★★

a year ago

Brought my vehicles in for some repairs. They communicated and gave regular updates on the process from start to finish. The service and professional skills were A1!! Highly recommend their services!!

Ilton Hays

★★★★★

10 months ago

Crash champions worked with me to get my car towed in and fixed much faster than I expected. Eric was awesome, he called me and text me with daily progress. Thanks a lot Crash champions.

Brenda Myers

★★★★★

9 months ago

Great work. The Service King quality continues with Crash Champions💪

Liaaa B Tv

★★★★★

a year ago

The staff at Crash Campions did an amazing job. They kept me well informed throughout the entire process. They finished my car before the estimated date & time. They returned my car in top condition!! I enjoyed everything about this experience. Great jobs !!! 10/10 !!!

Yulonda Watson

★★★★★

3 years ago

I had a great experience with Service King Jackson (State Street). Katrina kept me updated everyday. The team worked very hard to make sure that I got my vehicle on the expected pickup date. Everything was A1. I recommend them company

Joe Wortham

★★★★★

4 months ago

Had a great communication with the associates there, and they kept me abreast of everything from checking my truck in to getting the proper part, and the final finish. Great job.

Micah Briggs

★☆☆☆☆

4 months ago

Using Crash Champions has been a major disappointment. The representative provided false information to lure us in for business. The two-week estimate was blatantly dishonest. Work started on September 26th and was not complete until November 7th. My wife and I had to call repeatedly to get any clear answers throughout this process. I cannot with a clear conscience send someone to a place where I had such a horrible experience?

Ellison Wilson

★☆☆☆☆

2 months ago

This is by far the most terrible experience that I’ve ever had with a body repair shop. My car has been at the shop since November 3, 2025. It is now January 9 and my car is still not fully repaired. They told me that they were not able to get in contact with the insurance company. Which every time I called I was able to reach someone and they were able to assist me each and every time. The communication is horrible with this location. I did not receive any type of communication regarding an estimate after two weeks then I tried again after 30 days still no response nor answer also left voicemails that were still unanswered by December 9 my rental with the insurance was up and my car still had not even been taken apart to assess the damages. At that point, the Repair shop had to take over responsibility of the rental. I was told my car would be ready on Dec 19th. That day I told that they had to wait for their guy that does the calibration wouldn’t be able to complete it until the week after which was Christmas. I was called that evening at the last minute and told that my car was ready. When I made it on Dec 26th since they were closed for Christmas and closed early on Christmas Eve. The manager told me that they were not able to get in touch with State Farm which is crazy bc every time I called I was able to speak with someone and get answers. State Farm also stated they had not received any calls or communication with Crash Champions communication with. They also stated that a transcript is created any time a call is made to them. So I was completely lied to. I sat on the line with a State Farm while they attempted to call Crash Champions from 2:30 to 4:45 one evening. She could not reach them neither could I. I had to leave work early and go in person just to find out what was going on.