Custom Springs & Trailer Repair

Brian Munoz

★★★★★

6 years ago

Let me start off by saying that I rarely write reviews. It’s one of those things I say I’ll do, but I never get around to it. This review is one I can’t postpone. My experience with this company is by far the most impactful I’ve ever had. My brother and I drove from Texas to Nashville and along the way our 20ft trailer lost a wheel in Memphis. We were in the worst part of town and we couldn’t get a tow truck out to get us in the middle of the night. We tried to fix it, but the spindle was busted, so we camped out in our truck to protect our trailer and $50,000 of inventory(shoes) we had on it. We were prepared to ship everything back to Texas and return home with our tail between our legs until the people at Fox Plaza Auto Care recommended we go to Custom Spring & Trailer. When we got there we informed them of our situation and they jumped right up at the opportunity to give us a helping hand. A couple hundred dollars and two hours later we were Nashville bound. They saved us big time!!! If Google had a sixth star to rate businesses for Godly acts Custom Spring & Trailer would have earned it today! Thank you Custom Spring & Trailer for giving us a helping hand in our time of need. Genuinely, Brian

Rose Tyminski

★★★★★

2 years ago

We were on a cross country trip when we lost the dust cap on one of the wheel bearings on our travel trailer. This caused the bearings and the electric brakes to be destroyed and ruined the axle spindle. After many calls to find parts and repair, we were finally directed to Custom Spring. They had all the parts that we needed and were able to replace the spindle on the axle in one day allowing us to continue our trip. Incredible service! Thanks to John for all his help and expertise. If you need trailer parts in Memphis, Custom Springs is the place to go!

Will Miller

★★★★★

3 years ago

Was recommended to me by a friend and they did not disappoint. They fixed my tandem axel boat trailer in 2 days. (New hubes, springs, shackles, bushings and a spindle repair) You cant beat the quick turnaround and quality of work. On top of that, my trailer light wires were hanging and they reconnected them all for me. Super nice people and A plus service. Will drive up from Oxford to have them work on any of my trailers from now on.

Jas Stog

★★★★★

5 years ago

Excellent company and super friendly people! I had a pair of pickup truck leaf springs worked on and the ride height turned out exactly as I requested it. Amazing work at a great price. I will definitely be back if I need them again!

David Whaley

★★★★★

7 months ago

Great service. Made me some u bolts on the spot. Super friendly and knowledgeable.

Ryan Scapes

★★★★★

a year ago

Truly unparalleled service, products, and custom blacksmithing work! I drive an hour plus for their quality products without hesitation! Honest and good local family business to support!

Michael Procknaw

★★★★★

3 months ago

They have everything we needed to repair a 16' trailer. Very knowledgeable..

Elizabeth Jackson

★★★★★

4 months ago

Very knowledgeable and courteous on hard to find items. There very helpful. Thank you customer springs

MJB

★☆☆☆☆

11 months ago

Extremely Disappointed – Rude and Unprofessional Service I seldom provide negative reviews; however, my recent experience at this establishment was disappointing. The primary service technician, who claimed to have over 40 years of experience, was not only unhelpful but also exhibited a discourteous demeanor. From the moment I arrived, I was confronted with a dismissive attitude and a complete lack of effort to assist or resolve my issue. It appeared that my presence was viewed as an inconvenience to the staff. Customer service is supposed to be about helping people, not making them feel unwelcome or like a burden. I expected basic courtesy and respect, and unfortunately, I received neither. I won’t be returning and would not recommend this place to anyone who values being treated with decency.

bryant mccormack

★★★★★

a year ago

They have worked on a few of my work trailers of mine over the years and they do good work for a fair price. I’ve also brought a few of my work trailers in just for a once over on the suspension every few years even though I’m not showing problems I am trying to avoid them. And they have done a great job just fixing what was needed. One of the few I place trust in.

Scott Schaefer

★★★★★

10 months ago

Highly recommended Custom Springs & Trailer Repair! I called with an emergency trailer repair and Dillion was able to help me out within minutes. He worked very efficiently & took great pride in his work. Pricing was reasonable for his quick work.

brian loubriel

★★★★★

a year ago

excellent service, yesterday an axle on a mini 5 kaufman broke and today I called and in 1 hour they had it ready for me.!! I already assembled it and continued my journey.!!! thank you

Diary of a Family

★★★★★

3 years ago

What a life saver. They got us back on the road in 20 minutes. We have a bumpy tale to tell. We were on our way from Texas to Indiana. We hit some really bumpy roads between Little Rock and Memphis. When we got to our stopping point we noticed that a shackle on our fifth wheels equalizer was broken. After calling a dozen shops and either getting nowhere or being told we were 2 weeks out. We were finally referred to Custom Springs. They understood our issue and said they could have us fixed the next morning. Thanks to John and Daniel for helping us and getting us back on the road. Amazing job.

Mark Miller

★★★★★

3 months ago

They rebuilt and improved all of the springs on my enclosed trailer in less than a day. Easy to work with and fair priced. Highly recommend

Альберт Тер-Никогосян (ExtraMed)

★★★★★

5 months ago

Great team! They responded quickly and completed the job the same day — clean, professional work and very fair pricing. Highly recommend them to everyone!

Erick Bertot

★★★★★

a year ago

Words can not explain how amazing these people are and were to me and my family. My hub, brakes, and spindle were damaged. Gave them a call, and they told me to come by, and when I did, they had me right in and in just a few hours had me back out on the road in know time. I highly recommend them to anyone needing repairs done to their truck and trailer! Thank you guys again. I made it to my delivery!

Mobile Fast Blast, LLC

★★★★★

11 months ago

After the build of our overland rig we had a little lean to the left and came across Custom Springs & Trailer Repair. We are very pleased with their service, pricing and expediency of the repair. Highly recommend them and will use them when I can. Now we can start our Alaska journey. Thanks to the whole team at CS&TR! -Brian & Susan