About Business
For professional Car Repair care in Waterford, CT, Norwich, look no further than Dawley Collision & Custom. Their team excels at delivering top-tier results for Auto body shop and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 59 pieces of feedback. They have become an integral part of the Waterford, CT community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Norwich, Dawley Collision & Custom is ready to assist with your next project or repair.
Google Reviews
John Dwire Jr

★★★★★
3 years ago
Bill and his team are professional and extremely knowledgeable from when you walk in until you're ready to pick up your vehicle. Even set up my rental car for pick up and drop off right there!
Heather Kirby

★★★★★
10 years ago
Excellent customer service! They bent over backwards for me to get my car fixed in a timely manner because I had to pay out of pocket for my rental car. Not to mention my car was perfect when I picked it up, washed, interior cleaned (cleaner than when I dropped it off) I cannot thank you enough!!
Aleta Tintle

★★★★★
a year ago
5 Star ! You won’t be disappointed. This body shop is professional, efficient, friendly, and top notch with quality results. Believe me, I have tried others and don’t waste your time. Start here and you will be in good hands. Guaranteed.
Jeffrey Dorwart

★★★★★
a year ago
Dawley Collision folks were very professional and helpful. They explained what I could expect from the Insurance company and what steps I needed to do myself.
Fritz Henry

★★★★★
5 years ago
Family run shop with high standards and friendly people. They did a great job on my car and then they cleaned it thoroughly, inside and out, before returning it. Highly Recommended, give them a try!
Al Aksterowicz

★★★★★
6 months ago
Great body shop!! Very professional and know what they are doing
Brian Mandeville

★★★★★
5 years ago
Dawley was recommended by Amica insurance. Great customer service. Excellent collision repair. Car was washed, tires & rims cleaned and interior vacuumed. Overall great job.
Soll Goldenthal

★★★★★
6 years ago
Auto Body shops in general are not typically the most congenial places to visit.... However having recently worked with Jillian, and Joann Dawley on one of my cars, I can honestly state that no where have I been more satisfied with the efficiency, the follow thru and most importantly totally satisfied with the exquisit work the shop did on my car. Not only was the paint work perfect but the car was completely detailed to perfection and done as promised for my pickup. I would recommend Dawley for all auto body needs, and will soon bring another collectible for paint, and mechanical work. Thank you!
Pamela Waryas

★★★★★
7 years ago
Could not be happier with repair work to our car. Our car came back to us perfectly repaired, cleaned inside and out. Looked great! People there were pleasant, helpful and professional. Work done when promised. Highly recommend them!!
Matthew Cadorette

★★★★★
12 years ago
I just got my car back. A deer hit me a while back and I used Dawley to replace two doors. They did a great job. My car looks like new and when I got it back it was washed inside and out and looked terrific. Very professional staff and easy to deal with.
Stephen Whitehouse

★★★★★
3 years ago
I've been going to Dawley Collision and Custom for all of my automotive needs. The owners are top notch and staff are polite and friendly. Dawley has award winning custom vehicles. No need to go anywhere else.
George Ballassi

★★★★★
3 years ago
Quick estimate after a fender bender. Car repaired well looks great! Car totally cleaned like it was detailed!! On time too! Great service was kept well informed. Highly recommend!!
Sally Karas

★★
☆☆☆
9 years ago
I went to get an estimate for damage on my car and I thought the price was very very high. I went to another shop and they gave me an an estimate for much less, plus, the other place didn't charge for unnecessary work. Dawley was going to "fix" things that weren't even broken and they were going to buy new parts that were not even part of the damage. I gave 2 stars because I did not have work done by them so I don't know their quality of work. I just thought the estimate they gave me was taking advantage of the customer.
D H

★★★★★
8 years ago
They were amazing ! My Dodge Charger is my baby, she was attacked by a deer one early morning and it was a mess (the deer survived). I was devastated, first accident I ever had, I was very worried about the process to get the damage repaired. Dawley’s to the rescue ! I just can’t say enough good things about their communication, the unbelievable quality of their work and how incredibly pleasant they are. They handled every aspect of the repair, dealing with my insurance company and the rental car company. They kept me constantly informed and updated about every detail. I have recommended them to several people already and will continue to do so. They are a first class operation and I could not be happier with the results! I will never go anywhere else.
Karen B

★★★★★
2 years ago
Dawley’s has done several major repairs to our cars over the years. Their work is meticulous and it is a pleasure to do business with them. Thank you for your excellent service.
Lainey Finn

★★★★★
5 years ago
After hitting a deer with my vehicle I was referred by my insurance company to Dawley for the repairs. The entire experience from scheduling the appointment for appraisal, drop off for repair, arrangements for rental, time for work to be completed, communication about insurance payments and pick up were easy and accommodating. The final result of the repair was better than I expected and I can not be more grateful! This team went out of their way to make my car look as good as new. I would recommend them to anyone!
Tracy Lynn

★★★★★
7 years ago
I went to Dawley because my insurance sent me there, so I had no idea what to expect. I was thrilled with the experience. Joanne is an angel. She was amazing right from the start, helping out with with my insurance, rental car, everything. And Bill is a great guy, very nice and gave me a great estimate. A problem developed along the way, no fault of theirs and they went out of their way to make it right. I would definitely recommend them. Very professional, very kind and very fair. And excellent work! My car looks fantastic! Great family business. Very highly recommended!!!
Kirstin D

★★★★★
6 months ago
Dawley did wonderful work on my Jaguar F-Pace. We're very perfessional and forthright with information during my repair.
Jose Zurita

★★★★★
11 months ago
This place is great. They gave me a quote with just the necessary work and another quote that included other work they could do. Full transparency. They got all the work done on my vehicle before the expected date. And once done they even cleaned the exterior of my vehicle. Very satisfied with everything done. My car looks great
Christine Gulec

★★★★★
3 months ago
I would recommend that anyone go to Dawleys! I totaled my car.I was in shock.They helped me so much.All of the employee's are extremely helpful.Even though they were just holding on to my wrecked car, they were amazing, gave me advice and I just can't say enough about them!