About Business
Residents of Waterford, CT, Norwich have long trusted Perry-Lathrop Auto Body for their expert Car Repair needs. Whether you need assistance with Auto body shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 72 reviews. Throughout Norwich, and particularly in Waterford, CT, Perry-Lathrop Auto Body is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Perry-Lathrop Auto Body for any Car Repair inquiries or to schedule a visit to their Waterford, CT facility.
Google Reviews
Frank Forrestt
★
☆☆☆☆
6 years ago
Very unprofessional, Owner Randy Perry is Rude, Arrogant.They will tell you anything to get your business. Caused needlessly additional damage to vehicle at time of insurance adjustment. Consumer beware should you have a difference of opinion . They will put your car in Perry jail. And charge you outrageous fees for unsubstantiated work, storage.
Zachary Riddel
★
☆☆☆☆
2 years ago
Wouldn’t recommend they are a scam artist just trying to make money will say what ever to get your business and then say that he dropped the ball and give you your car back with bumper not sitting right and spray right over your clear bra with paint not to mention will put bondo over rust about a inch of it at that I wouldn’t trust this place nor would I ever recommend it ever again steeer very clear of this place not to mention my suspension was messed up and said it would need a wheel bearing but ended up bringing it to a different shop cuz he didn’t want to do it for the insurances to cheep of a”rate” so I’m stuck paying for all his shady repairs to my car he got paid over four grand for wouldn’t trust this shop with a shopping cart
Warren MacKenzie
★★★★★
9 years ago
Very trustworthy and thorough, your not dealing with some sketchy dealership that will quote you too the moon and then tell you things are broke that aren't. This is an honest family owned place that will fix only what's broken it's the same quality of work you would get from a dealership but they won't try to pull the wool over your eyes. If you want to pay an arm and a leg to deal with snakes and to drink free terrible coffee go to a dealership. If you want an honest quote, and to deal with a family of highly skilled tecks who will only fix what's broken/what needs to be done go to perry lathrop they have always taken great care of me and my family. Thank u randy p and thank u perry lathrop
berry bell
★★★★★
2 years ago
Brought my 2015 honda accord to them to fix a small dent. They did a great job and I will use them again. Looks great!
Robert Blinderman
★★★★★
6 years ago
After a recent deer strike I brought my wife’s Infiniti in to Perry Lathrop. Randy worked with my insurance company and returned the car to me in perfect condition. I have always been extremely fussy with me cars over the years and Randy and his team did an outstanding job. Many Thanks!
Jeremy Little
★
☆☆☆☆
5 years ago
Worst experience I ever had. A shop that is unprofessional. When I got work done, it was an insurance claim. As i was paid for my lose, I chose to live with a few things that they said wouldn't be an issue. To find out, it was an issue and have paid out of pocket 2 more times since then just because I followed their advise. The worst part, they blamed me for trying to save a few dollars. They said it was my fault for not doing everything. That is not the way a claim works. I am paid for my lose....period. it's up to me to get it restored or keep the money. Dont follow this office, the only thing worse than their advise is their craftsmanship.
Cj Boots
★★★★★
2 years ago
They got my truck done and in a timely manner and back to me good as new. Even came back the next week, to get an aftermarket exhaust put on. Couldn't recommend enough!!!
Jetta James
★★★★★
6 years ago
Absolutely love this place! I moved here a year ago and shortly after my car flooded with water. This place has been nothing but amazing since day one and have done nothing but honest and quality work on my car. They work with you to the best of their knowledge in helping you understand what’s going on with your car every step of the way. They diagnose and fix a car as if it were their own. I couldn’t ask for a better shop to help me take care of my baby.
Erin Roads
★★★★★
3 years ago
Randy and Keri are awesome! Amazing customer service! They took care of everything with the insurance company and rental car. They took all the hassle away. My car was repaired and looks perfect!
Melisa Simpkins
★★★★★
a year ago
My stepson and I had to pick up his car, the husband and wife team that helped us through the process, are the most amazing people with the best personalities, they definitely made my day!
Carey Bourque
★★★★★
4 years ago
This is a fabulous place, Randy and his team are very professional and do great work. They are very fair with their pricing and go above and beyond to make sure your car is running just right. Cari the office manager is very professional and helpful.
Arya Shah
★★★★★
2 years ago
I came in with some electrical issues with my car after a collision. Randy and Keri helped me get the repair covered by insurance even though the repair is through a different shop. Great people who care about their customers and are willing to go the extra mile
Sherry Wylie
★★★★★
2 years ago
Amazing. Randy is a compassion human and handles his affaires as such. He has great advice and is very understanding. His shop would be a great place if you needed your vehicle fixed or towed.
Troy Lutomski
★★★★★
a month ago
If you want the job done right, this is the place to go.
Richard Freeman
★★★★★
Edited 2 years ago
Perry-Lathrop took good care of my car. I had a problem with my AC on the hottest day so far this year. They explained the problem and gave me a couple of solutions. The cheaper solution worked and I have a cool car again. We have taken our car there two other times. These folks do good work.
K Lap
★★★★★
2 years ago
Perry-Lathrop, simply put is a great shop, providing good quality workmanship in a timely manner. Not only do they do auto bodywork/collision repairs, but they also offer mechanical repair services. If you’re in this area and in need of car repairs, rest assured, you can count on and trust these people in my opinion…
Kathie Cassidy
★★★★★
3 years ago
Randy and his staff were great to work with. They kept me updated on any issues with parts, made sure the best parts were used and did a fantastic job with the paint. The office worked with my insurance on the payment end and in dealing with returning my rental. I wouldn't use anyone other than Perry Lathrop. Another reason to stay with "small, local" guy.
Brienne Sexton
★★★★★
2 years ago
I used Perry Lathrop for repairs (cosmetic and non cosmetic) I cannot say enough about how amazing they were. Even tho this shop is always full, they finished my repairs quickly, always treated me kind, stayed in touch about the work being done, and preformed the work to an amazing level of service (you can’t even tell my car was damaged) Their prices are great! I will never use or recommend anywhere else for the rest of my life. If the owner, workers, and managers see this, THANK YOU SO MUCH!! You made such a stressful time so much easier I can’t thank you enough!!
Michael Morrow
★★★★★
8 months ago
Tony and Julia were very pleasant when I came in for an oil leak with my car, they didn’t do any work without giving me a heads up and explained everything very clearly. The price was fair for the work done and felt cheap in my opinion. For as many cars to service as they have, it was efficient and good quality.
Crystal Tran
★★★★★
6 months ago
The nice man (I think he’s the owner I didn’t get his name sorry) looked at my side mirror and put it back into place with his hands and said someone bumped it but it was nice that he did that and he said he was a fair man. I thought it was broken. I was gonna pay him for his services but he didn’t charge me. Thank you to the nice man I’ll be sure to go back to him if there is anymore car troubles.
