DFW Metro Dent - Collision Repair & Refinishing

Edgar Reyna

★★★★★

7 months ago

After a pretty stressful accident, I brought my car in with significant front-end damage, not knowing what to expect. From the moment I walked in, the staff was professional, friendly, and reassuring—they really made me feel like my car was in good hands. They walked me through every step of the repair process, kept me updated on progress, and even helped coordinate with my insurance company to make things as smooth as possible. The turnaround time was faster than I expected, and when I got my car back… WOW. It looked absolutely brand new. The paint matched perfectly, the bodywork was flawless, and they even detailed the interior, which was such a thoughtful touch. You’d never know the car had been in an accident. It drives perfectly, looks amazing, and I honestly feel like I got it back better than it was before the crash. These folks take pride in their work and it shows.

Scott Deluke

★★★★★

6 years ago

Not enough good things to say about the staff, service, and delivery of this place. Since 2016 this has been my shop for pretty much everything. It all started when my new Golf R covered in hail damage. They restored it to mint condition, I had a car to drive while they completed what ended up to be an impeccable job. From here I began having lots of work done here. From body work and paint, to restoration help on projects to high performance work. Have several projects in the works here still right now. They just finished a ceramic coating on one car....James is a master...hands down. Currently doing an S2000 restore and mod. Justin is a master with the body and the guts ; ) Zach and co is about to turn my daddy mobile into a fire breathing race care with a car seat! If you want a 1 stop shop with great prices and awesome staff...this would be the place. Thank you metro dent team and looking for to much more to come!

S Wallace

★☆☆☆☆

Edited a year ago

Edit: It has now been a month since the GM promised that the owner, Justin Dowling, would contact me about the damage that they caused to my car Took my car here to have the exterior worked on for hail damage and ended up with almost more $ in damage than what I brought it to the shop with. They put a big scratch on my touch screen that spans 3+ inches, which is about $5k to replace through Subaru, as well as caused damage to the upper console in my car. When I spoke with the general manager, Steve, in person he said he would be calling the owner to discuss a resolution “as soon as possible”. (This was on Tuesday 11/5) After two weeks of no response, I reached out to let them know the damage was still there and that I hadn’t heard anything and would be leaving a review detailing my experience. Steve then decided it was suddenly important to address the issue, two weeks after he promised to do so the first time. After some back and forth, and providing images and videos of the damage to the screen and upper console (which Steve admitted to causing the damage to and claimed he was ordering the parts for), I was not satisfied with his “effort” to make good on his promises of making me whole, as he claimed there was no way they could’ve damaged my screen despite admitting to causing damage to the part directly above it. They charged my insurance $6k for minor hail damage, kept my car for over a month, didn’t fix all of the damage caused by the hail, caused more damage to the interior, and then had the nerve to say he was “done responding” because I said he has no integrity. When you look a man in the eyes, make a commitment, and shake his hand then back out of all of those promises, that shows a lack of integrity and shady business practices, in my opinion. There were also pieces of trim laying in my backseat when I went to pick the car up, even though they had finished working on it a few days prior to me picking it up (I was out of town). Steve acted like it was no big deal and just snapped the trim back into place right in front of me, after claiming that it was “the old broken piece of trim” and that it wasn’t “something they forgot”. This was the first major red flag, and I noticed the rest of the damage AND reported it within an hour of picking up the car. If the owner of the body shop is reading this review, your general manager is trying to sweep this under the rug and is refusing to let me speak with you. Steve / DFW Metro Dent have brushed off my concerns and as soon as they got the check from my insurance, the promises went out the window, along with the sense of urgency and communication. Please reach out to me directly, as Steve is refusing to even discuss this further because “I insulted him” by pointing out a lack of quality control and integrity in the shop he manages and oversees. I have screenshots of all of our conversations, as well as him claiming he ordered the parts and then going back on that as well after I said I’d prefer to take it to Subaru and have it properly repaired. I will gladly provide them to the owner, and have already sent everything to my insurance to begin the process of recouping damages and diminished value for my vehicle. I believe in second chances, so I will update this review if any other good faith attempts are made to make me whole. What could’ve been a learning experience for the shop’s employees to not be so careless when touching a customer’s car, has now turned into this. They worked on the inside of my car without telling me or asking permission, left pieces of trim off, caused damage to the very expensive screen that I’ve never touched with anything but my fingers, and lied to me multiple times about the steps they were taking to reach a resolution. I can’t honestly recommend DFW Metro Dent to anyone after the horrible treatment I’ve received from them. I would make this a one star review, but they did a decent job on the hail damage that was repaired, and Google has a habit of unfairly removing honest 1 star reviews.

Mohammad Mithani

★★★★★

4 months ago

Excellent customer service. Did a great job in fixing my truck accident side panel, tail gate and rear bumper. Looks like never been in an accident. Thank you Justin the production manager and staff and Nichole for customer service. Certainly recommend this place.

Elijah Johnson

★☆☆☆☆

a year ago

No response is a response when you pick up your vehicle with poor workmanship, different damage from the shop they try to pass on the blame to others or just ignore and the shop Manager "Steve" states "oh no your car already had that damage when you came in!" Emailed the owners let's see what they have to say. I'd stay clear if you care about how people treat your personal property. Car didn't even come back with the emblem on the hood. "but they didn't paint that part" overspray, body filler fisheyes and just sloppy work.

Nathan Kim

★☆☆☆☆

Edited a month ago

If you want to save time and money, DO NOT COME HERE FOR REPAIR. This was hands down the worst repair experience I’ve ever had. I dropped my car off on September 17 for collision repair and was told it would take 3–4 weeks. It took almost 16 weeks. From the day I dropped my car off, I kept getting told it would be ready “next Friday” or “in a couple weeks.” After going to the shop personally on 10/15(4 weeks after) and talking to Justin(owner) I found out they hadn’t even started working on it. Communication was terrible the entire time. I was constantly told that my vehicle would be ready for pick up, but I was left when laughter and another excuse when that date came. When I found out my car wasn't even taken apart to start repairs I was shocked because, Nicole had told me the car just needed to get painted a couple days prior. Justin(owner) then promised to cover my rental and be my direct contact, and that the car repair would be expedited and completed in 2 weeks. I never heard from him again. The rental car extension they said they would pay for? I was charged. They then gave me a loaner vehicle that had a broken headlight, bad battery, and worn tires. I had to take time out of my workday to go back to the shop to wait hours to get these simple repairs completed on multiple occasions. There were only two supplement requests the entire time, yet somehow this dragged on for months. First supplement on 09/26, 2nd supplement on 12/14, a whole 2 and a half months between. That means they lied to me and strung me along for months. When I finally got my car back in January, it wasn’t right. There was a nail in the tire, the alignment was off, fluids were low, and sensors weren’t connected properly. I had to pay out of pocket to fix additional issues elsewhere. The only person who tried to make it right was another employee named Justin, who reimbursed me for the rental and tire. The owner never found it in himself to be man enough to reach out or apologize. Months of trying to get a hold of him, calling the store, stopping by to ask his employees to have him give me a call. I even have text receipts of asking for him to call me multiple times. Instead of just calling the guy, his employees would conjure up the most laughable, convenient excuses. "He has something personal going on. He's in a meeting. He's running around busy." I would see multiple reviews during my repair of other customers saying Justin(owner) contacted them promptly. In 4 months after initial contact, not a single phone call or text message. I was understanding the whole time, yet he spat on my good will. It's been a month since I got my car, still no call. If they couldn’t handle the repair, they should have released the vehicle to another shop. Save yourself the stress and go literally anywhere else.

Bradley Chidester

★★★★★

5 months ago

Justin and his whole team did such an amazing job of communicating throughout the process. My insurance didn't cover a loaner so they let me use an extra vehicle they had available. Overall the experience was great. Highly recommend, not to mention my car looks like new again.

Taylor

★★★★★

a month ago

Got one of those lovely parking lot dings in my new car. I thought it was pretty bad but Justin and team were able to get it knocked out and looking like new in about an hour! Also gave me an incredible deal. Easy to work with and good service!

Austin

★★★★★

a year ago

I originally submitted my photos online to get an estimate of the damages. Received a response within minutes. Amazing. After that, is was a smooth process and amazing service from there. They take pride in their work. Great people doing great work. Highly recommend! even if its just a small dent like mine.

Saketh Mattam

★★★★★

9 months ago

I recently had some body work done at DFW Metro Dent, and I couldn’t be more impressed with the results. From start to finish, the entire process was smooth, professional, and stress-free. The team was incredibly friendly and knowledgeable, walking me through every step of the repair process and setting clear expectations. The quality of the work was outstanding—my car looks brand new again! They handled a tough dent and some paint touch-ups, and now you can’t even tell there was ever any damage. What stood out the most was their attention to detail and commitment to customer satisfaction. They completed the job on time, kept me updated throughout, and even went the extra mile to clean the vehicle before handing it back to me. If you're looking for high-quality auto body work and a team you can trust, I highly recommend DFW Metro Dent. They truly take pride in their work, and it shows.

Robynn Rushing

★★★★★

Edited 11 months ago

Excellent customer service! Nichole and Amy are the best! They took great care of my car while it was with them and when it was ready to pick up they washed and polished the exterior and even cleaned out the interior! Thanks to everyone that put their hands on my car, it looks amazing! See the before and after pix!!

Erin McGee

★★★★★

a year ago

First time customer, I have to say they did an amazing job from the first phone call to their friendly staff and they performed magic on my Mini. The dents are completely gone there is no evidence of the dents ever being there! I was in shock and in awe of their expertise and professionalism. They took such good care of my vehicle. I will be coming back with my car to get more work done in the future. Thank you so much for taking care of my car!

Nate

★★★★★

7 months ago

They were super quick and did an amazing job. Everywhere I went said these dents were going to be risky/hard to get out, but they got them out perfectly. Plus a few other small ones as well. They also cleaned the tree sap off my car and buffed out a few scratches. Exceptional service! Thank you everyone at Metro Dent

Hillary Sadler

★★★★★

a month ago

I normally wait until services has been completed to leave a review, but I felt it necessary to leave one now. They sent a tow to grab my non-drivable vehicle same day the appointment was set. In which that process was super quick. They text you with updates which I thought was pretty cool due to my busy schedule and the hollering baby that I usually have in the background. They gave me a fairly decent estimate for repairs BUT once they disassembled the car, they found a bigger issue. Of course, that meant a bigger estimate. Let's just say that Nicole, the manager, has been my angel in this entire process! She has been keeping me updated with everything. Herself and Randy, the repair guy, has even been more than reasonable and patient with me considering the price jump and my circumstances. I will be leaving another review or adding to this one once everything is done- only because I dislike speaking on things prematurely. You've got 5 stars from me Metro Dent. 🙂

Chris Moses

★★★★★

3 weeks ago

I had a small dent on my truck tailgate and they did a fantastic job fixing it. The repair was quick, professional, and you can’t even tell there was ever any damage. Great service and great attention to detail. I highly recommend them!

Jerry Ramirez

★★★★★

3 months ago

Justin and his team had repaired my vehicle a few years ago, and I noticed something on my hood. The paint looked a bit defective, but the part I was particularly proud of. What truly impressed me was how they handled the situation and honored their work. When I reached out to them with pictures and details, they took care of me without any questions. They promptly returned the vehicle to me. I appreciate their work. Thanks, Justin and the team at DFW Metro Dent.

Nick Stanton

★★★★★

a month ago

Called for a dent repair and spoke with Justin, who runs the shop. Sent photos while on the phone and immediately felt confident. Justin followed up, and after speaking with a few other places, this was the shop I felt most comfortable with. Went in today for a single door ding, and it’s completely gone. The before photo shows the dent through a distorted reflection, and the after photo shows how clean the panel looks now. Justin was kind, explained everything clearly, and let me watch the repair. Quick work and reasonable pricing compared to others I checked. Would recommend.