Taylor Alvarado

After my accident, the team at DFW Metro Dent went above and beyond to help me take care of my insurance claim - while it ended up being a total loss, they were so helpful I was amazed at how easy the process was and what great care the whole team took of me. Thank you!!
★★★★★ 19 hours ago

Jose Navarro

The work was phenomenal! They completed it within a great time and they made sure I was taken care of by helping with a rental. Amy really makes sure you’re in great hands!
★★★★★ 3 days ago

Gabriel

Great service, appreciate all staff attention. Highly recommend.
★★★★★ a week ago

AJ Jordan

Steve and his team were exceptionally professional and honest with their work. You could tell they knew what they were talking about and they were speedy with the repairs. There’s no other team I’d trust more with my car.
★★★★★ 2 weeks ago

Erin McGee

First time customer, I have to say they did an amazing job from the first phone call to their friendly staff and they performed magic on my Mini. The dents are completely gone there is no evidence of the dents ever being there! I was in shock and in awe of their expertise and professionalism. They took such good care of my vehicle. I will be coming back with my car to get more work done in the future. Thank you so much for taking care of my car!
★★★★★ 3 weeks ago

Cruz Garcia

Knowledgeable, affordable, and friendly service. Highly recommended!
★★★★★ 4 weeks ago

Jackie Miller

I have taken several of my vehicles to Metro Dent for hail damage. I was satisfied with one vehicle that they painted and The other vehicle they used a cheap paint on the left door panel and it faded two weeks after the work was door , the paint didn’t look the same as the right door panel of my car, and it didn’t have a shine to it. I called to talk to Mike several times and he never returned my call and this is been two years ago. I’m very unsatisfied with the job and it was never resolved with Mike. My insurance paid a lot of money for the work that they did and I wasn’t satisfied with the job. I will not recommend using them because My experience wasn’t good with their work.
★★☆☆☆ a month ago

Kirk Arnold

I had the misfortune of sustaining body damage to my GMC Sierra over a year ago and then again just recently. DFW Metro Dent returned my vehicle to new condition with each repair for close to half the cost of quotes from larger body repair shops. The quote process was simple and the staff was very responsive & helpful. I’m very satisfied with both repairs and highly recommend DFW Metro Dent for auto body repairs
★★★★★ a month ago

S Wallace

Edit: It has now been a month since the GM promised that the owner, Justin Dowling, would contact me about the damage that they caused to my car Took my car here to have the exterior worked on for hail damage and ended up with almost more $ in damage than what I brought it to the shop with. They put a big scratch on my touch screen that spans 3+ inches, which is about $5k to replace through Subaru, as well as caused damage to the upper console in my car. When I spoke with the general manager, Steve, in person he said he would be calling the owner to discuss a resolution “as soon as possible”. (This was on Tuesday 11/5) After two weeks of no response, I reached out to let them know the damage was still there and that I hadn’t heard anything and would be leaving a review detailing my experience. Steve then decided it was suddenly important to address the issue, two weeks after he promised to do so the first time. After some back and forth, and providing images and videos of the damage to the screen and upper console (which Steve admitted to causing the damage to and claimed he was ordering the parts for), I was not satisfied with his “effort” to make good on his promises of making me whole, as he claimed there was no way they could’ve damaged my screen despite admitting to causing damage to the part directly above it. They charged my insurance $6k for minor hail damage, kept my car for over a month, didn’t fix all of the damage caused by the hail, caused more damage to the interior, and then had the nerve to say he was “done responding” because I said he has no integrity. When you look a man in the eyes, make a commitment, and shake his hand then back out of all of those promises, that shows a lack of integrity and shady business practices, in my opinion. There were also pieces of trim laying in my backseat when I went to pick the car up, even though they had finished working on it a few days prior to me picking it up (I was out of town). Steve acted like it was no big deal and just snapped the trim back into place right in front of me, after claiming that it was “the old broken piece of trim” and that it wasn’t “something they forgot”. This was the first major red flag, and I noticed the rest of the damage AND reported it within an hour of picking up the car. If the owner of the body shop is reading this review, your general manager is trying to sweep this under the rug and is refusing to let me speak with you. Steve / DFW Metro Dent have brushed off my concerns and as soon as they got the check from my insurance, the promises went out the window, along with the sense of urgency and communication. Please reach out to me directly, as Steve is refusing to even discuss this further because “I insulted him” by pointing out a lack of quality control and integrity in the shop he manages and oversees. I have screenshots of all of our conversations, as well as him claiming he ordered the parts and then going back on that as well after I said I’d prefer to take it to Subaru and have it properly repaired. I will gladly provide them to the owner, and have already sent everything to my insurance to begin the process of recouping damages and diminished value for my vehicle. I believe in second chances, so I will update this review if any other good faith attempts are made to make me whole. What could’ve been a learning experience for the shop’s employees to not be so careless when touching a customer’s car, has now turned into this. They worked on the inside of my car without telling me or asking permission, left pieces of trim off, caused damage to the very expensive screen that I’ve never touched with anything but my fingers, and lied to me multiple times about the steps they were taking to reach a resolution. I can’t honestly recommend DFW Metro Dent to anyone after the horrible treatment I’ve received from them. I would make this a one star review, but they did a decent job on the hail damage that was repaired, and Google has a habit of unfairly removing honest 1 star reviews.
★☆☆☆☆ a month ago

Cade McNeill

Very quick service and great staff. They got me in the day of for some quick work and everyone was very friendly / talkative. The quality of the work was above expectations and they are number 1 on my list if I ever need any other body work done!
★★★★★ 2 months ago

Carmen Enzweiler

Everyone here made a stressful situation so easy! Great to work with and my car looks brand new. Hopefully I don’t need anything else fixed, but if I do this is where I’m going!
★★★★★ 2 months ago

Russell Boyle

Great work. On time. Very friendly
★★★★★ 2 months ago

Russell Boyle

Great work, completed on time and looks great.
★★★★★ 2 months ago

Tom Mitchell

Professional company with great customer service. They do great quality work in a timely fashion. They take the headache of working with the insurance companies away.
★★★★★ 2 months ago

Camille Ramirez

DFW Metro Dent was amazing! They consistently kept me updated with my vehicle and the results were amazing considering how much hail damage I had. The process was seamless and the people are phenomenal!
★★★★★ 2 months ago

Linda Walters

I went in after the car was involved in an accident. We picked it up and it looked as if it was never wretched. I gave them the amount i had to spend, and they kept it at what i gave them. The car looks great. I plan on recommending them to who ever needs body work done!
★★★★★ 2 months ago

Ally Jordan

The team at DFW Metro Dent went above and beyond to repair my car. Steve was extremely kind and knowledgeable on what was wrong, and he explained the repairs in a way that was easy to understand. They are extremely fair on pricing and can work quickly. Nichole and Amy were a delight as well and made the process smooth and easy. I know where I’ll be taking my car from now on!
★★★★★ 2 months ago