Diamond Family Auto Service

Denise Carson

★☆☆☆☆

a month ago

If I could give them 0 I would. Made an appointment online for an oil change and when I got here, they said they don’t do appointments anymore and I would have to wait until a bay was available. Then they charged me for an extra court of oil without letting me know first. I have been coming here for years and using my coupon and never been getting charged extra until today. I was told it was a policy change that they did in January and I told them it would be nice if they let their customers know that. So paid way more than I was expecting to pay not happy will not be coming back.

J “Jmech05” M

★★★★★

a month ago

Great people and great service! All the staff i met were friendly and they took care of my car quickly when I arrived. They let me wait in the waiting room while my car was serviced and kept me updated. Will definitely be returning again to have Mike and Joe keep my ride in tip top shape.

Jeremy Harper

★★★☆☆

3 months ago

Seems dishonest and I overpaid. Winded up paying $400 for 1 ignition coil, which should have cost no more than $150-200 total. So Im traveling to GR to see my family for Thanksgiving, and my check engine light is flashing. Stop at Autozone and Code shows its an ignition coil. Diamond tried to charge me $300. I get on the phone with my mechanic back home, and he tells me an ignition coil would be half hour labor charge, and total of $120, including part. The part is $30. I told Diamond that was too much. He offered to lower it to 1/2 hour labor, Bc he happened to overhear me say to my mechanic it pays 1/2 labor according to the book. If I hadnt done my homework, and he hadnt overheard me repeat that on the phone, he never would have offered to lower it. To me, thats dishonest. Then I asked how much is the part? He says $112. I said the part is only $30, What brand is it? He said a brand name and said Were out in the boonies, thats the only one we have in stock. Im like dude, send one of your employees down the road and pick up a cheaper part from Napa or something. But I ended up just going with it on the part price. Then they charged me a $150 diagnostic fee, when I had already handed them a diagnostic from Auto Zone that already said it was the ignition coil on cylinder 3. Price Recap: $230 ignition coil (part + labor) ÷ $150 diagnostic plus $35 environmental fees equals more than $400 for 1 ignition coil. Like I said, my home mechanic said he would have charged me $120. Since they fixed it correctly and got me back on the road, I gave them 3 stars. Will I ever use these guys again? Nope. Would I recommend them? Nope. I consider them dishonest

Brian Richardson

★★★★★

3 months ago

Mike and the team treated me well and with respect. I brought my car in with a slow tire leak on a whim, thinking it was a valve leak. They brought me back in the shop with the car up and showed me the inside of my tire was actually shredding, and that's where the leak was coming from. It was Friday around 4pm, they gave me a great cost on replacing four tires (all tires were worn down and with an all wheel drive on this car its best to change all four at once to avoid damaging the drive train) and since they could not get the tires before closing, they gave me a loaner to use over the weekend- I didn't even have to ask. What impressed me the most however, was while I was waiting one of the techs came out and started talking to another customer. He sat down with her and had an in depth conversation, treated her with respect and patience as he listed to her concerns- and then addressed each one with honesty. I got the car back on Monday and all is well- they even fixed an irritating left turn signal that was malfunctioning without charging me. Highly recommend them!

Hayden Sowa

★★☆☆☆

4 months ago

Came here looking to get a brake line REPAIR. Ended up getting wildly over charged with a full rear brake line replacement. The total ended up being 3 times the expected amount for the “cheaper” option. Will never come here again. The shop I would usually go to has far more integrity and would never rip me off as substantially as this place has. The work provided was good and the only reason I am not giving a 1 star review.

Breanna Yoder

★★★★★

3 months ago

We love Diamond Family Auto in Brighton!! We’re always able to get our vehicles in for service in a timely manner and their services are reasonably priced. We trust their expertise and are so happy they are in our community!

James Lynch

★☆☆☆☆

4 months ago

Called for a quote on having Front and Rear brake pads replaced on my F150. Was told it would be 550.00 to complete the job. Was also told that I needed new rotors because and I quote "Rotors are one time use" anyway took it up to this place guy tells me $1150.00 to replace brake pads and Rotors. I said I just spoke with you on the phone and you told me 550$. He says Oh, that was for the fronts. Of course I informed him not to touch my vehicle and if it's going to be that much money I'd take it to the dealer, then he states the Ford dealer will be more expensive. Blatant LIE... The Ford dealer came back at 980.00$ with Lifetime pad replacement. Of course I told the dealer that's crazy. Detroit Axle had Front and Rear pads and Rotors for 300.00$ I'll just do it myself. It takes approximately 25 minutes a wheel with a floor jack and a 4 way. My point to this story is this Diamond auto is Trash...

Patrick Brawner

★★★★★

2 months ago

Diamond Auto was a great experience for me and my family. They had a good price for services rendered and even through in a free service that we asked them to add on. Overall great experience!

Leisa DeVaney

★★★★★

2 months ago

We needed a bushing fix at the last minute on our van before a trip to Florida and they fit us in the morning before our trip. It was the day we called and they got the job done for us quick. Thank you, no more rattle!!

Ethan Brinker

★★★★★

4 months ago

I took my wife’s Yukon in for a very hard vibration and after looking it over they found that the u joints were shot and belle tires wheel weights came off. And lost my hub centric rings for my hubs. They performed the work. Alittle expensive but hit the job done in a very timely manor my wife is thrilled to have her Yukon drive like new again

Logan Morrish

★★★★★

3 months ago

I brought in two of our cars for in inspection with breakes and one for breaks and tires. They were honest and said we didn't need them yet, maybe another 10,000 miles. Completed the inspection on time and was efficient.

Nick Nagle

★★★★★

3 months ago

I regularly bring my vehicle to diamond for work and they have always been very open and clear with the issues and very helpful in the process of fixing them in the most cost effective way possible. Highly recommend.

Eric Simms

★★★★★

10 months ago

Love this shop. Very friendly and helpful staff. The text message system is nice and easy to look at your quote and decide what services you want. I took my car in for a wheel bearing that was bad. They turned it around in less than 24 hours. Will definitely be using them again over the dealership. Pricing was competitive and the whole process was fast and easy.

Richard Miles

★★★★★

8 months ago

Had to have the air conditioning on my Yukon serviced. Took into Diamond and they found the problem but it would take $ 2100 to repair back to using factory parts, OEM etc.. However they were able to perform a very viable "work around" to solve the problem for about $ 700. Air conditioning works great. Very happy with the job. Diamond is definitely your "Go To" place for auto repair.

Sarah Provenzola

★★★★★

a year ago

I took my car into Diamond Family Auto last week to have some work done- they fit me in right away and got the work done very quickly! I love the online communication system they use to share photos and videos of things they’ve found that need fixing. The customer service and follow up were 10/10. I will definitely be taking my car back for future maintenance/repairs!

Jennifer Alman

★★★★★

7 months ago

Took excellent care of my truck and making sure not to rush through inspection. I appreciate that they do not take advantage or overcharge people. A business that strives to be reputable in my opinion.

Darlene Boutwell

★★★★★

9 months ago

Shortly after I let left home today, my brake fluid red light came on, as well as my low tire pressure light. I reached my destination safely, but I was a nervous wreck wondering how safe my car would be to continue to drive it. I found Diamond Family Auto Service, whose website said they do EMERGENCY SSERVICE. I called, and spoke with Joe, who has to be one of the kindness people in the auto repair buisness. He told me that I could come right in, When I arrived, Joe took the car right away to analyze the problem. Turns out my brake cylinder was leaking. He replenished the brake fluid and inflated my tires. He also gave me an estimate for repairing the car. And GET THIS... Joe said the cylinder look new and suggested I see if there's still a warranty on it before he does the repair. WHAAT? He didn't have to tell me that. At this point, I knew I was dealing with an HONEST business, and am confident that they wouldn't be a place that does unnecessary work. This has happened to me in the past. I don't really know much about cars and I guess it makes me an easy target. The work today was done as a courtesy, no charge. I don't think I've EVER walked out of a auto repair business without some kind of bill. I felt very safe driving the car home. Diamond Family Auto will be my go-to auto repair from now on.