Discount Tire

Indira Escudero

★★★☆☆

2 months ago

Overall, service was not bad. Very attentive and very educated on topics. But when asked about the spare, I was informed that it would fit under my vehicle as the location where a spare is stored . As I was leaving, I realized that they did not attach the spare that I had just bought, they had placed it in the trunk without informing me. Secondly, the spare tired did not in fact fit under my car in they needed area.

Eric K

★★★★★

Edited 5 months ago

I had a tire blowout and went to Discount Tire for a replacement. The staff member who helped me, Rylan, was knowledgeable, thorough, and kind. He made sure that I knew all of my options and he knew my situation before finding the right tires. The bay workers who did the work were able to get the work done sooner than the estimated time and did a fantastic job. Honestly, with the level of customer service I experienced, I don't see myself getting tires from anywhere else.

Richard Hurst

★★★★★

Edited 4 months ago

Chuck at discount tire in Johnson City is amazing. I came to get my tires under warranty exchanged and he looked at my tires and told me they were dangerous. He helped me get tires at a reasonable price . I never have a problem with any of their stores.

Morgan Booth

★★★★★

5 months ago

I had an emotional day when I came in, dealing with more than just car trouble. This mechanic showed me an incredible amount of compassion and understanding when I needed it most. He didn’t just treat me like a customer, he treated me like a human being. It’s rare to find someone in business who leads with kindness and heart, but that’s exactly what I experienced today. I left feeling taken care of, and more importantly, seen. Thank you Cam! I’ll never forget your kindness. If you’re looking for someone who is honest, caring, and truly goes above and beyond—this is the place!

Jason Palmer

★★★★★

8 months ago

From the service to completion, this place is the must go too for tire service and installation! From custom rims / wheels and tires, They offer an extremely large selection of vendors and manufacturers. Also, offer Military / First Responders Discounts!

Kristin Swiger

★★★★★

5 months ago

Love going to discount tire. Everyone is very nice and they know what they are doing! We take our daughters car, my car, husbands truck, and even took my in laws van to them for new tires. They do very good work and help find the best deals that work for you. And huge shout of to Gavon Swiger. He keeps me scheduled on tire rotation and always helps anyone with any questions. Way to go Discount Tire of Johnson City TN keep it up yall

Debra Jeakins

★★★★★

a month ago

My husband had a flat this morning and took the tire to DISCOUNT TIRES where we purchased them. The service center found and repaired the tire no charge took the spare off and stowed it away for him. That my friends is customer service ! Thank you for helping him get the car fixed!

B

★☆☆☆☆

5 months ago

Ladies, beware!! Would have given O ⭐️'s if possible. Although the employee shared that they do not make commission, he was very pushy for me to buy four new tires instead of just looking at the one low tire to see if it could be plugged. The whole process took 4.5 hours and I still drove home a doughnut. The lies, gimmicks and not knowing when to stop talking and listen to questions the customer is asking was over the top. After being told that my car was in the parking lot with no tire, the employee looked at me and said, would you like to have your keys? The tone was rude. I will never go back!

Daniel Hays

★★★★★

6 months ago

I regret not remembering the team members name that assisted me 9/23/25, but he was very knowledgeable and communicated with me top tier. I could tell he was well versed in his field. I had booked online for 4 new tire installation, I arrived before my appointment time and was out the door and on the road 20 minutes BEFORE my original appointment time, talk about service! I barely had time to get comfortable in the waiting area, which is a fine problem to have! Discount Tire in Johnson City has always been my go-to shop for all things tires. Speed, service, the price is right, knowledgeable and friendly staff. Why would you go anywhere else?

Zoë Sartain

★★★★★

3 months ago

I came in for a tire rotations and I was aware my tires were not in good health. Once I spoke with some people they expressed worry for my safety since I’d be making a long journey. Not only are these men amazing at their jobs but they have outstanding customer service.

Sarita Atiles Rayna

★★★★★

6 months ago

My hubby was right - they beat out Costco’s tire recommendation which is where I normally go for a full set change. I was greeted promptly and courteously by Jason. He found various options for my car’s rare tire size, I was quoted about an hour wait time and my keys were handed to me a minute beforehand.🤗 Large lobby appeared very clean but I enjoyed sitting outside on the front benches with the beautiful mountain view. During my wait, I was delightfully updated that I’d be getting a better tire set for the same price due to one of the four originally agreed upon couldn’t be found in their inventory. I left with a great new set of Yokohama tires and will definitely be back with other vehicles.

Chadwick Montgomery

★★★★★

6 months ago

My wife and I had bought a used tire from a less than reputable source and had asked this location if they could mount it. When the very knowledgeable Preston saw the tire we had he said they couldn’t do it citing safety concerns as it was a 10 year old tire. He also noticed that our lug nuts on our jeep patriot were the original aluminum ones, and said we needed to replace those as well. We were not in the best financial spot so Preston, through whatever magic he possessed, replaced all 4 of our tires with brand new ones and brand new lug nuts for next to nothing. I have never been so impressed by a commitment to safety over profit in my life. Preston literally saved our lives.

Lizzi Baird

★★★★★

2 months ago

The staff is super friendly and I have never felt like i was being asked to buy things I did not need. The service is fast and the store is comfortable if you do have to stay.

Daily Cash Crypto

★★★★★

2 months ago

Very professional. I came in without an appointment to rotate and balance the tires. They were courteous and had us out of there is less than an hour. Highly recommend.

Austin Reid

★★★★★

2 months ago

I absolutely love discount.Tire mainly because you can use a firm and I have 0 interest.On a set of tires and barrow their money and pay as you go it's the greatest thing ever happened.And also, they have really good customer service.Because that is where I buy my mitchellen tires from !

Randy Dibb

★☆☆☆☆

Edited 2 months ago

I did finally buy the wheel I was looking for. Even though it was listed on TireRack.com (a Discount Tire company), they would not ship it a Discount Tire for installation. When I received the new wheel, I took it to Discount to have the tire removed from the stock wheel and installed on the new wheel. The employee came out and looke at the wheel, then at the spare still mounted on the factory wheel. 'Nope, sorry can't do this.' Why I asked. 'This (spare) tire is date coded for 2021 and it is too old to mount as we'd have liability.' But it is just eh spare I said. 'Nope.' I went to another tire store in Johnson City and they happily swapped it for $15. UPDATE: (July 2025) I did finally get in touch with someone at the Johnson City location. I looked and I had 15 UNANSWERED calls between JC and Kingsport. I gave the info as to what I was looking for, a specific wheel for the exposed spare, to someone. He put me on hold and about 3 minutes later, another guy picked up. He asked the same questions and then said 'well, I have to wait for a computer.' That took another 5 minutes for him to get access to a computer. In todays day and age, not having enough computers is ridiculous. They're not $5000 each. Have enough computers for each sales person! And BTW, the guy I did speak to said 'I'll call you back (he had to call sister company Tire Rack for availability) and he never did.' Do they really want your business??? And the form you asked me to complete below (really just a web link) did nothing more than gather my name, phone and email address. PRIOR COMMENT: None of the stores (JC and Kingsport) answer their phones anymore. I’ve called many times the past few days and the phone just rings and rings. I wonder if they’ve gone out of business? I’ll drive past and see if they are still in business or not.

Christopher Sholes

★★★★★

2 months ago

Bought tires for my Audi Q7 . Great service sales and professionalism at Discount Tire Johnson City. Franco my advisor He is the best . Discount Tire is 5 star and highly recommended.,