Don Franklin Auto Mall, New & Used Cars Lexington KY

Chase Johnson

★★★★★

8 years ago

Blake (Service Rep) and Matt Gray(Grey) the Manager has always been honest, upfront, and genuine with me since day one. I had my vehicle serviced here since I bought the vehicle. They have been everything opposite you hear about a car dealership, these guys/ladies have always treated me and my vehicle with utmost respect. You are truly more than just customer number 21345009 at Don Franklin - very customer centered. I had my transmission replaced in my vehicle due a defect but they gave me a renal for entire month. They didn't charge me anything due to warranty - which is normal but additionally they touched up a scratch. I would strongly recommend.

William Patterson

★☆☆☆☆

7 months ago

If you have challenged credit don’t waste your time! Tried to go to the Hyundai side to trade in a 2022 Hyundai, wouldn’t even give me a number on trade, salesman never even gave name. He had car appraised and told me that NONE of the banks they would go though is open on Saturday….. WTH? Over the last 20 years I think I’ve bought every car I’ve had on a Saturday. So basically I feel they saw I wasn’t an easy guy that they could mark rate up on so pushed me away. “Treated like the red headed stepchild of the family” drove to Dan Cummins right after and guess what they got an approval on a Saturday. Go figure. BEWARE!!! Gone to hell since the Glenn family sold it.

stacy Way

★★★★★

Edited a month ago

Very helpful staff no pressure tatics. We did make our vehicle purchase with them today and are extremely satisfied

Ray Zerwekh

★☆☆☆☆

5 months ago

Was told my car didnt need to be serviced after notification on dash board popped up lead to brand new one year old car with 20, miles to have a one inch puddle of water gave me an appointment 3 weeks later no reminder call text or email then called today and they told me I missed it and they could not get me in dont do business customer service is extremely sub par

Phillip Grimes

★★★★★

8 years ago

Great experience from the sales team all the way to finance. We went to the Lexington Kentucky location. No hassling or feeling like your being taken advantage of. We bought 2 vehicles 2 weeks apart. My truck was in London Ky and they had it there in 2 1/2 hours for me to look at. Misty Roberts was our sales rep she is great. She spent a lot of time making sure we were happy with the car and kept my kids occupied. If she's not there talk to J Bond (007) he is awesome too. He doesnt hound you over a sale either. Tevis is a manager on the floor he is great. I didn't have to spend 3 hours on the lot trying to negotiate price. Everything was fair from the start. And James Anderson is in finance he is quick and detail oriented to get you out quickly with the best option for financing. We will be doing business with these guys for a long time. If you are looking for a vehicle they probably have it on one of their lots. Don't waste time with other lots.

Joseph Gaughan

★★★★★

7 months ago

After completing the purchase of my second vehicle from Don Franklin, I had the pleasure of working with Connor free . It was a very good experience. He was extremely accommodating willing to help in anyway, he made a very smooth and enjoyable process they will be receiving my business in the future

DJ Price

★☆☆☆☆

2 years ago

Three strikes - you’re out Don. 2017 Chevrolet 3500 LTZ Dually. Over the last two years - First visit, I dropped off my truck and it took ALL day to program two key fobs. Second Visit, dropped truck off ALL day to have someone just drive it to tell me nothing was wrong with my transmission. Third visit dropped truck off on a Monday morning after a month long wait for my appointment. Truck sat on the lot ALL day with no progress. Tuesday truck was finally brought in after I found it outside first thing in the morning and demanded to know what was happening. Work began on the truck early afternoon, service department replaced a single front end component after I expected several critical components to be replaced and the technician left a large grease smudge on my upper driver door. I also expected them to replace the driver front marker light which was done but the “technician” did not reinstall my fender support bracket and I had to return to retrieve it to install it myself. The passenger side mirror had either been hit by accident or pulled apart on purpose. None the less driving north on 75 post “repair” the lower component of the mirror came off and flapped around damaging the mirror AND breaking the ambient temp sensor wiring. I repaired the wiring but my lower mirror is still damaged. After three unsatisfactory visits I will not return. I had thought about purchasing a new Denali Dually but it won’t happen here. With the quality and timeliness (lack thereof) I certainly wouldn’t purchase a new vehicle as returning for warranty work would no doubt take an act of Congress.

tommy campbell

★★★★★

9 months ago

Conner free was amazing he listened to my wants and found a great car that I'm in love with. conner made buying a new car easy and enjoyable. i highly recommend going to Don Franklin all the staff was very helpful and kind thank you to each and everyone of you.

Michael S

★★★★★

5 months ago

I had to bring my vehicle in for want to work. Nothing major. And because I had to wait for the part to come in they gave me a comparable same year 2025 loan a vehicle. And have texted me and kept me abreast of what is happening with my car. I'm going to pick it up today. But no doubt it will be done right and these guys really do care about their customer

Chase Smith

★★★★★

4 months ago

A huge shoutout to Misty Robert’s for being so patient and courteous during my visit here. The test drive was very relaxed and Misty was very informative about the vehicle I was looking at. When you come here, make sure to ask for Misty, you’ll get great service and an even better deal!

Edward Brown

★★☆☆☆

3 months ago

My vehicle was certified pre owned. I used the wipers today and they are in need of replacement. I was overcharged on my state sales tax. They wouldn't give me the code for the keypad on driver's door. They wouldn't get me a second keyfob nor a front license plate bracket. I figured I'm out about $750. Probably won't be buying from them again.

Brandon Huber

★★★★★

a year ago

Was a smooth experience and a pleasure to work with Kanon! I was given a fair value for my Ford Bronco and while it was a bittersweet good bye, I am looking forward to saving money on gas and a lower monthly payment. Very nice and clean dealership, great selection, and fair price. Would gladly recommend.

Melissa Myers

★☆☆☆☆

4 months ago

As a 15-year auto industry veteran, this is the most disorganized and frustrating service experience I've ever had. After purchasing a car and extended warranty here, getting repair updates was impossible. Multiple calls to the advisor and manager yielded zero reliable status on parts, repairs, or estimates. I had to call the parts department myself to get an update on my vehicle. Their complete disregard for basic customer service is unacceptable. Go somewhere that knows how to treat their customers. I will never return for sales or service.

Craig

★☆☆☆☆

3 months ago

The worst dealership I've ever had the misfortune of going to. Sales staff is pushy. Service advisors know absolutely nothing about cars and have no problem lying straight to your face. Everything about this business is dishonest and will never see a penny of my money again.

Stephanie Augustine

★★☆☆☆

4 months ago

I’ve bought 3 cars from this dealership and aside from the first sales agent (that situation was resolved well on the part of the dealership) have had great experiences. About 6 weeks ago I purchased a brand new Hyundai sonata. It had less than 100 miles on it at purchase. I test drove it but never on the highway. The same day I bought the car, on my drive home, I noticed vibrations in the steering wheel and coming through the seat and pedals when going 65-75 mph. The next day my tire pressure notification came on, every tire was at 28 or lower, which personally I think that should have been checked before I brought it home but I digress. I thought maybe that was the cause of the vibrations and filled my tires. The vibrations did not go away but I did not have time to bring the car in until recently. My first appointment was on 11/21. Initially they told me 2 people had taken the car out and couldn’t feel anything. I took the car out with a technician and he was able to observe what I was feeling. They performed a “fix” and sent me on my way. On the way home as soon as I got on the highway I noticed the vibrations were worse. Immediately called and scheduled and appointment for 11/26. On 11/23 I hit a curb. Nothing serious and not in any way related to the initial issue. At my second appointment on 11/26 they claimed the damage from the curb was what was causing the issue all along and wanted me to pay $1500 for a new tire that likely wouldn’t even fix the issue, since it happened AFTER the first visit. A very frustrating experience where they just seemed to pick something that would be an easy fix/reason even though it had no relation. I paid for a brand new car and expected it to run as such. Definitely will not be using them for future issues or purchases as they have lost my trust completely

Caitlyn Baker

★★★★★

6 months ago

Collin O’Connell was my car guy today and made it such a breeze !! This was my first time purchasing a car and he worked with me in every way he could and made me feel so comfortable and not silly or stupid when i didn’t understand certain things. He spoke to me like an equal which isn’t always the case for a young woman at a car dealership ! Eric Smith was my finance guy and he put me at much ease with his witty personality. I will recommend this place forever ! Thank yall so much. SO in love with my new Kia Forte !!!

van hatcher

★★★★★

a month ago

This was my very first time buying a vehicle from a dealership, and I couldn't have asked for a better experience. Chad was absolutely awesome – he was knowledgeable, friendly, and zero pressure the entire time. He gave me plenty of space to think things over without hovering, which made all the difference. When I told him what I was looking for, he didn't try to steer me toward anything; instead, he grabbed keys for 5 different cars that matched my criteria and simply said, "Have at it!" I got to test drive and explore on my own terms. I walked in around noon, and by 3 PM I was driving home in my brand-new car. The whole process was smooth, straightforward, and stress-free. Huge thank you to Chad – you're the kind of salesman who makes people actually enjoy buying a car. Highly recommend this dealership and specifically ask for Chad if you're in the market. 10/10 experience!