Douglaston Auto Care.

Michael Caesar

★★★★★

2 years ago

Excellent shop that I have been going to for years. I was compelled to leave a review after Andy and his team stayed extra late to assist me and getting my car back the same day. The family and I were going on a trip and he knew how important it was for me to have my car back. They made sure that we were good to go and the car was in excellent condition. Thank you. Excellent guys to deal with.

Nicholas Haralambidis

★★★★★

a year ago

Excellent service Andy, the owner is a great guy, very honest and Told me exactly what needed to be done to my vehicle and his prices are very fair. I highly recommend going here car issue's

sheldon polanco

★★★★★

4 months ago

Always a great experience at this place honest good price and awesome workmanship

Jackie Yuan

★☆☆☆☆

9 months ago

Zero rate !! BAD SERVICE !!! Tell me 5 min, let me wait half an hour, then the owner told me he totally forget me !! After 10 min told me he can't do the inspection because the tint windows . NYS law states that 70% light through will be ok !! A discrimination of woman auto repair store Garbage repair . WOREST SERVICE EVER

Zach

★★★★★

2 years ago

I recently had the pleasure of visiting Douglaston Auto Care, and I must say, they exceeded all my expectations. From start to finish, the experience was nothing short of exceptional. Their expertise, professionalism, and attention to detail truly set them apart. First and foremost, the staff at Douglaston Auto Care were incredibly knowledgeable and skilled. They took the time to thoroughly assess my vehicle's needs and provided clear explanations of the necessary repairs. Their expertise gave me confidence that my car was in capable hands. The level of professionalism displayed by the entire team was outstanding. From the moment I walked in, I was greeted with a warm and friendly atmosphere. The staff was courteous, attentive, and made sure that all my concerns were addressed. They even provided regular updates on the progress of my repairs, keeping me well-informed throughout the process. What impressed me the most was the attention to detail exhibited by Douglaston Auto Care. They went above and beyond to ensure that every aspect of my vehicle was taken care of. The repairs were done with precision and care, and the final result was nothing short of impeccable. Overall, my experience with Douglaston Auto Care was truly outstanding. Their exceptional knowledge, professionalism, and attention to detail make them a cut above the rest. I highly recommend them to anyone in need of automotive services. They have definitely earned my five-star rating, and I will be returning for all my future car care needs.

Joe Todd

★★★★★

11 months ago

Called ahead for an alignment, and they had me in and out in under forty minutes. Cheaper and faster than the dealership and Mavis with printouts from the alignment machine showing what was fixed. Car running great. Will go again 👍

Cole Burkhardt

★★★★★

a year ago

Great people work here! My car broke down on the highway on my back from NYC, I happened to pulled my car in a few feet down the road and walked in asking for help and they instantly helped me and got me back on the road. Their service was so great I took a picture to remember to write a review, thank you!!!

piere yu

★☆☆☆☆

4 months ago

I got finessed and overcharged. It was my first time at a auto shop and they overcharged double the average price for patching a tire. I tried telling them it was quite pricey and they said it was normal which I learned later was NOT.

Morrissa Alicea

★☆☆☆☆

6 months ago

I dont go writing grievance reviews casually. but what I experienced was so abusive I cant bare the thought of someone else going through what they put me through. Battery kept dying, A fix i could do myself but to find the source of the drain I needed help) I offered to have them delivered. First he lied about ordering, then ordered the wrong ones( a common mistake i warned him not to make) then gaslit me they didnt make my battery. I had them Amazoned over. I did not complain. I had to cab it to the shop to get a straight vandwer aa he often doesnt reply over the phone. Even though just that cost me a 2 weeks of income rentals and cabs on the wait alone. He did discover the alternator was faulty and replaced that so far so good. Im very short. When I came to pick up the car he was scary screaming at his dogs. ( Hindsight 🚩)I paid cash and even left the some gift bottles. He says I need a new control arm( it wasnt pulling when i dropped it of )all the same I had a brand new control arm and bearing in bubble wrap in the trunk. He could have just done the job. I go to get in my car, the battery cover panels are bot placed back. Garbage from the repair still in my trunk and my driver seat is all the way back stuff including a leaking bottle of coolant are crushed behind me in the back seat. The seat no longer moves forward. I cant reach the pedals. He refuses accountability screams at me he's frustrated and has me leave again. Ive dropped over a $100 in cabs back and forth this one day alone. He screams at me its not him or his workers and what the hell do I expect. I say I understand even thought hes scaring me and take a cab home. He tells me to come back I take a cab back again . Hes fixed nothing. I tell him I dont care how it happened please just fix it. He refused to fix it and goes completely off on me. At this point im crying and terrified im down thousands in lost work, rentals and cabs, not to mention the 700 cash I paid for the job. This shop was recommended to me by a friend. I trusted them not to take advantage of me as so many women are and he lied, gaslit, avoided me , cursed me out, and honestly drove me into several panic attacks ( im not saying that casually either), leaving me with wven more repairs to complete then when i dropped the car off. I left there sobbing and almost didnt get my control arm back that I ordered myself. I don't think he would have even raised his voice if i was a 6ft man and not a 5'2 woman. I hope who ever abused my car at his shop enjoyed himself. They quite thoroughly abused and traumatized me and my young daughter . I still need my seat and control arm fixed after they broke them. Im afraid to go to any mechanic. What if they treat us the same way? Im really so scared and at such a devastating loss. I guess its my fault for not going to the dealership Which im certain now will cost me thousands more to repair what the shop broke but at least they send a Cab for me back and forth. I feel so defeated. Please spare yourselves. ESPECIALLY IF YOU ARE A WOMAN.

shethvivek99

★★★★★

4 months ago

Andy and his did a great job and took care of my vehicle. We did wheel alignment and balancing and everything turned out beyond my expectations.

Kevin Smith

★☆☆☆☆

8 months ago

Beware. I've been a loyal customer at Douglaston Auto for 6 years. I have seen the quality of this shop go downhill, first with the awful and chaotic customer service, the constant runaround on when my car would be worked on, and the final insult with being blatantly ripped off today. I just picked up my car and was charged over 500.00 just for radiator-never mind the labor cost. The cost to order a new one was 116.00-I checked multiple sites and Amazon could have delivered one tomorrow. When I questioned this outrageous markup upon paying my bill, I was met with hostility and stomping around from the owner. I was told, "I don't order online". The hostility was clearly a way to deflect the fraud committed. That's bullshit because he ordered previous items I needed online. As repeated, I've been a customer for 6 years. I simply asked why wasn't I given the option to order one at a fraction of the price and was given a ridiculous answer. Once I called him out I was told I can order the part now and they can redo it and refund the money. Seriously! Of course I would be charged additional labor so it would be a washout. I will never recommend this establishment and I will go out of my way to make sure the neighborhood knows how I was treated and cheated. I have the receipt to show them. Disappointed on how loyalty was rewarded. I only hope the next victim of this fraud knows better. Shameful. I can't believe you have to give at least one star in order to post this comment. Deserves nothing.

David Millman

★★★★★

a month ago

I’ve been coming to Andy and his place for the last 13 years always takes care of me I would recommend douglaston auto care to anyone who needs their car fixed at a reasonable price

Emily P

★☆☆☆☆

2 months ago

Believe the bad reviews. My light bulb went off and it cost me $900 to change it! They told me i had to replace some modeule that i checked online cost $120. They charged me $900 because it took them an entire day to fix it. On top of it they gave me one lightbulb in day time light and the second one is warm yellow. Stay away!!!

Sabrina Duncan

★★★★★

3 months ago

Another great experience at Douglaston auto. The prices were reasonable and fair, and the staff was very patient and understanding throughout the entire process. They took the time to answer my questions and made sure I felt comfortable with everything. Very accommodating and professional, with excellent customer service. I highly recommend them.

Chris

★★★★★

3 months ago

Excellent service and prices. Douglaston Auto Care has taken care of many of my vehicles over the years and still so a great job. I couldn't be more satisfied with the work and service I receive every visit. I highly recommend them. I send all my friends and family here for their auto repair needs and regular maintenance. Thanks for doing a great job year after year!!

Kevin F

★★★★★

4 months ago

I really don’t get the negative reviews. I’ve been around the block and been to my fair share of mechanics. I can tell you that this place is fantastic. Andy is amazing. I’ve been to sketchy shops or just expensive ones that just want unnecessary repairs. He will tell you what needs fixing and give you good options for everything. He’s got fair pricing. If you try looking around, I can promise you his prices are reasonable and whatever the dealership charges or big retailers charge, you’ll probably end up paying less than half of whatever they want. If you want a part installed, he’ll charge a fair and reasonable labor charge. I’ve brought cars that have been on the brink of death that have ran as good as new after coming to him. I’ve been to mavis, Firestone, Goodyear, and other local shops and I consistently come back to this shop. A+ honest mechanic. Oil changes, Differentials, turbos, brakes, and more. If you want a job done right, I’d bring it here. He’s a local guy and runs a good local shop and definitely doesn’t deserve the bad reviews I’ve seen here.

Dan Esposito

★★★★★

2 months ago

I had a great experience with Douglaston Auto Care. They did an excellent job fixing my brakes and completing my inspection. Andy and his team were professional, honest, and took the time to explain everything clearly. The pricing was very fair, and I never felt pressured into unnecessary work. It’s refreshing to find a shop you can truly trust. I highly recommend Douglaston Auto Care and will definitely be returning for future service.