East Hartford Chevrolet

William Hart

★★★★★

6 months ago

I wanted to share my experience with Gengras Chevrolet dealership back in April 23,2019...outstanding experience with Gengras Chevrolet of East Hartford, Connecticut! Frank,was my salesman and was exceptional with customer quality, no games as I was purchasing a Brand new 2019 ZR1 Convertible 3ZR M7 in Long Beach Red Metallic Tintcoat...only 512 total convertibles built for C7 ZR1 and only 140 seven speed manual transmissions:) Dealership was amazing from start to finish! Frank is a top notch salesman! Highly recommend this dealership!

Taj

★★★★★

a month ago

I want to take a moment to express my deepest gratitude for the incredible service I received at Chevrolet of East Hartford. My service advisor, Charles Brocuglio, was absolutely outstanding. From the moment I arrived, he treated me with professionalism, kindness, and genuine care. I recently underwent major surgery to repair my patella tendon and ACL, along with a muscle transfer and skin graft, so I am currently in a leg brace and using a cane. Navigating daily tasks has been challenging, but Charles and the entire team made my visit not only easy, but truly uplifting. The entire service department went above and beyond to ensure I was comfortable and didn’t need anything while waiting for my vehicle. Even the sales associate checked in on me to make sure I was okay. Their attentiveness wasn’t just good customer service — it was human compassion. I never once felt like just another customer. I felt valued, respected, and genuinely cared for. That level of service speaks volumes about the culture at Chevrolet of East Hartford. The team truly embodies the core values of Chevrolet — integrity, reliability, and putting people first. I cannot express enough gratitude for the way I was treated. Thank you to Charles and the entire staff for turning what could have been a stressful errand into such a positive and meaningful experience.

nikko cilfone

★☆☆☆☆

3 weeks ago

I went here today to look at a vehicle I wanted, salesmen was very nice up until I told him I had a pre-approval from my own lender. The salesmen kept insisting I use their financing and would not give me a purchase order to take to my lender without giving him a down payment, that wouldn’t even be deducted from the cost of the car and would be refunded but would not let me see any purchase agreement whatsoever. Very sketchy things coming from this dealership

Jeanne Theleen

★★★★★

3 months ago

I had such a great experience at East Hartford Chevrolet! Jorge was amazing to work with. He was extremely personable, kind, and patient. He took the time to show me every car I was interested in and made sure I had the chance to take my time and test drive without ever feeling rushed. This was actually my very first day shopping for a new car, and I wasn’t planning on making any decisions yet. But Jorge found the exact car I was looking for (and better!), and I knew I couldn’t leave without making sure it was mine. I’m so excited for my new car and cannot thank Jorge enough for making the process so smooth and enjoyable. Highly recommend!

Kaylee Tiech

★☆☆☆☆

a month ago

If you want to feel like a valued customer with respectful sales personnel, East Hartford Chevy is not the place to go. We were planning to get a car here and just had to wait a couple days to fully receive the car until our license’s were transferred to CT. This was all great until they decided to wait last minute, after we had already put in an $1,000 deposit, to let us know they could not go further with the credit process as it was a “busy” day for them and they have to tend to the customers actually buying a car that day. We proceeded to express our concern to them after we left and they proceeded to go on about how the 20 customers in their showroom were more important, and they weren’t understanding that we were just trying to express our concern and let them understand that. They ended up refunding our deposit and said they are NOT the dealer for us. At least they didn’t lie about that, glad they didn’t get my money. But hey, if you’re going to buy a car that day then head on over, you’ll be a “valued” customer to them.

James S

★☆☆☆☆

a month ago

Beware of Cheats and Broken Promises!!! We bought a used car there September 9th, 2025 for $12,000. We loved the car, and the salesman was very nice. Unfortunately, after hours of waiting for them to "prep" the car, we were tired and hungry and the Business Manager, Alfred finally whisked the paperwork in front of us to sign with rushed explanations of what we were signing. We signed not totally comprehending all we were being charged. Little did we know that he had added a 2 year limited warranty to the purchase price of the car for an additional $3,000. The additional cost was never mentioned to us, or approved. But somehow we signed for it. We noticed a discrepancy a couple of days later and called the dealership. We got the runaround for many days, then we got in touch with Alfred and he said he would have it removed retroactively and we would get credit back towards what we had already overpaid. A month later we called Alfred because our payments still had not gone down, and he said it would take up to 3 billing cycles before it was reflected in our payments. It's now been 5 months and the problem is still not fixed. We feel cheated.

Matthew Campbell

★☆☆☆☆

a month ago

Tyler in sales was awesome — professional, honest, and the only reason this deal happened. He deserves 5 stars and a raise. If I was reviewing just him, this would be an easy recommendation. The finance department was awful. I was already pre-approved at a much lower rate and still waited for them to “run numbers.” When the finance guy came back, he tried to give me the highest rate possible. The second I said I already had a better rate, suddenly he could “do better.” That tells me the higher rate was intentional. That completely killed my trust. I will never buy any add-ons, warranties, or services from that department, and honestly, it makes me question whether I even want to service my vehicle there going forward. It felt like he was trying to take advantage of me, and that’s not okay. Tyler = great Finance = shady and disappointing Do better for your customers, East Hartford Chevy.

Admir Hannah

★☆☆☆☆

5 months ago

Went to dealership on Saturday to get an alignment, they scratched all 4 of my rims. The scratches are a perfect round shape, which is what is attached to each wheel to complete an alignment. Spoke to Owner/GM Jay who simply decided to say “I won’t accept liability”. Offered me his discount with a wheel repair shop. Now I have to prepare a small claims case for something that they 100% should fix and honor. Don’t go here, clearly he is pinching every penny to keep the business alive and no matter what u do, u will be left in a line at the courthouse if you want it handled.

Anthony Stanco

★★★★★

2 months ago

I had a great experience at East Hartford Chevrolet. The entire process was straightforward, easy, and completely stress-free from start to finish. Everything was clearly explained, and there were no surprises along the way. Istvan was especially helpful throughout the whole process—knowledgeable, patient, and genuinely focused on making sure everything went smoothly. He made the experience simple and enjoyable, and I never felt pressured. I highly recommend East Hartford Chevrolet and working with Istvan if you’re looking for a smooth and hassle-free car-buying experience.

Adam Paradysz

★★★★★

2 months ago

I had an excellent experience at East Hartford Chevy, and Jorge made the entire process smooth and stress-free. He was knowledgeable, patient, and never pushy. Jorge took the time to walk me through everything and made sure I was comfortable with my decision on the 2026 Chevy Traverse. I truly appreciate his honesty and professionalism. If you’re shopping at East Hartford Chevy, ask for Jorge — highly recommended!

Justine Mangino-Valli

★★★★★

a year ago

I have so many positive things to say about our experience with this dealership. Jorge and Albert are absolutely amazing to work with. There was never any pressure, they listened to what we wanted, and worked with us to ultimately get my husband his dream truck. Our work schedules make it difficult to take personal calls during the day and Jorge was flexible and made it work. We are so happy with our new truck and appreciative of Jorge and Albert for their help.

Jrusso

★★★★★

5 months ago

I recently purchased a vehicle with the help of Antonio Delgado and was very impressed with the entire experience. He made me feel welcomed and listened to my needs to find the car i was looking for. He answered all my questions thoroughly and was very knowledgeable. The entire process was smooth and communication was great. If you are looking for someone who's knowledgeable and puts the customer first, i highly recommend Antonio. Thank you again for making this a positive experience. My wife and I love the car!

Amanda K

★★★★★

2 weeks ago

My experience was pretty great. Had an issue with a fuel injector that was causing a cylinder misfire and the tech I worked with was very professional and patient. I will certainly take my Yukon back to them should any other problems arise.

Jennifer Ocasio

★★★★★

8 months ago

Amazing Experience!!!! Thank you Hector Salazar for all the help and your assistance, we truly appreciate it. He went step by step to assist me and my husband, including answering all of the questions and suggestions. We are pleased with the great service you and the East Hartford Chevy Team provided. Thanks again for helping us find exactly what we needed!!! Awesome Job!!! Keep up the good work!!!!😊

DeAnna

★★★★★

2 months ago

Jorge was absolutely fantastic during the entire sales process! He was definitely patient and kind. His service was great from beginning to end and extremely helpful and knowledgeable! Highly recommend him for anyone looking for a new car.

Matias G

★★★★★

5 months ago

I had a great experience with George in the parts department. He really knew what he was talking about and made the whole process quick and easy. George was friendly, polite, and super relatable; you can tell he genuinely enjoys helping people. Plus, he’s got a great sense of humor, which made the visit even better. It’s not every day you find someone who’s both knowledgeable and fun to talk to. Thanks, George, for the awesome service!

Errington B

★★★★★

a month ago

I had a great experience working with Brianna on my purchase of a new Trex and the finance team were incredibly helpful I was expecting surprise cost but Brianna said we were all set and she was not joking the ride from Danbury I will definitely do it again for another car