About Business
For professional Car Repair care in New Haven, CT, New Haven, look no further than East Rock Auto Repair Inc. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Auto electrical service and related Car Repair needs. Their customer-centric approach has earned them a 4.8/5 rating based on 275 pieces of feedback. They have become an integral part of the New Haven, CT community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in New Haven, East Rock Auto Repair Inc is ready to assist with your next project or repair.
Google Reviews
Aleksandr Morozov
★★★★★
11 months ago
Excellent service. The facility is clean, and the staff is friendly. I was greeted promptly, asked about all the issues I came in with, and scheduled for the next day. The shop also has a very convenient diagnostic system. After the vehicle inspection was completed, I received an online report with photos and a list of issues. I was able to select which problems I wanted to address, as I wasn’t ready to fix everything at once. Right after making my selection, I got a payment link and could see the total cost of the repairs. Once the work was finished, I received a text message letting me know my car was ready for pickup. Overall, great service, reasonable prices, friendly staff, clean facility, and a very user-friendly system. Being able to see the cost right after the diagnosis and pay immediately was incredibly convenient. I’ll definitely return and recommend this place to all my friends.
Bryn Redal
★★★★★
9 months ago
The staff at ERA are incredibly friendly, responsive, and genuinely helpful. They take the time to explain everything clearly, providing a detailed breakdown of the inspection, including costs and the urgency of each repair—super helpful if you're on a budget like me and need to prioritize. They're kind, knowledgeable, and I always got my car back quickly. Highly recommend ERA for honest, efficient, and thoughtful service!
Jerome Wallace
★★★★★
5 months ago
Brought my 2013 chrysler 300 there it was having a major electrical issue took them a while but they figured out what was wrong also liked that when I got my vehicle back they did a courtesy check in to see how my vehicle was running the shop manager Matt was excellent throughout the whole process I highly recommend these guys to anyone.
Ezra
★★★★★
2 months ago
Great communication and understanding of the situation, honest people. Matt did a great job working with me get me back on the road safely with what I was able to afford.
Mark Firla
★★★★★
7 months ago
These folks were great. Communication was easy and consistent. They did a thorough inspection of my car and fixed exactly what I asked them to quickly and at a very reasonable price.
Kathleen Pianello
★★★★★
11 months ago
East Rock Auto Repairs has been my go-to shop! They’re quick, friendly, and they do a great job! I recently took my Honda Civic back into them (it has had a long journey LOL) after a fender bender and the care and quality of their service has not once been inconsistent! The entire time they are very communicative and their billing is incredibly transparent. They also send all diagnostic information electronically and then call to go over the findings with you as well. It’s also easy to either approve or decline certain repairs that way! I highly recommend this shop!
Rich Trinko
★★★★★
a month ago
Good experiences, efficient, and reliable track record. I've gone to East Rock Auto for repairs/service with my current and previous vehicle.
Benjamin J. Schafer
★★★★★
9 months ago
I cannot recommend East Rock Auto Repair more highly. After some unexpected car troubles last week and a dealership that wanted to charge me exorbitantly for work, the East Rock Auto team made a quick appointment to help me get my car back on the road in short order. The treated me with kindness and honesty, they did excellent and efficient work, and they helped me put together a plan for other maintenance work going forward. I will definitely be coming back here for as long as I live in the New Haven area and recommend them to anyone in need of mechanic service. Thanks, Dominique and Matt, for all your help!
Paulette Jackson
★★★★★
6 months ago
Easr Rock Auto Repair rocks! The workers, all of them, are friendly, polite and thorough. The work is done carefully and honestly, unlike some mechanics who have worked on my cars. The receptionist is a delightful young lady who speaks " mechanics" in a clear and understandable way. Thank you ERAR for taking good care of "Ruby".
barbara rhodes
★★★★★
a month ago
This was my first time there and I was beyond happy and satisfied with their service. The people were VERY pleasant and friendly. Thanks to AAA for recommending them.
Cas
★★
☆☆☆
8 months ago
I brought my car to East Rock Auto for AC issues. Their scheduling is easy & flexible and they work quickly. However, it took three visits to find the issue. First, they said it was my compressor and recommended a replacement. This did not fix the problem, so they next replaced the Schrader valves (they did this for free as it was a recheck). Third time, they are saying it's the evaporator which will be another $1400 to fix. I would think they would check the entire AC system the first, or at least second time, I brought my car in. I know AC issues are difficult to diagnose/fix, but there's no way for me to know if I truly needed to replace my compressor in the first place, or if replacing my evaporator now will be the right answer. All in all, I was hoping for better & will not be coming back.
Shawn Brown
★★★★★
2 weeks ago
They’re very patient with customers and work with you if you’re budgeting how and when your car gets serviced, thank you East Rock Auto.
Terry Hunt
★★★★★
4 months ago
Fast, thorough and professional. Like taking your car to the dealer without the headaches. I will be a loyal customer and my Mini Cooper Clubman will be too!
Mariahh Green
★★★★★
4 months ago
Amazing work and customer service! Highly recommend to anyone looking for a new mechanic. They diagnosed and fixed my problem all same day at a decent price!
Gena Foster
★★★★★
6 months ago
Premium service. Kind. Professional. Knowledgeable. Incredibly fairly priced. They even arranged a free Lyft to work. And had a super smooth payment system to allow me to pick up my car after hours!
MJ S
★★★★★
a month ago
Very communicative and easy to get appointments. Honest about what service my car needs and what can wait a few months. The complimentary Lyft service is very helpful for people without a second car. Much appreciated.
Diane Harrington
★★★★★
2 weeks ago
Very good experience. Got my car into the schedule for repair quickly and obtained the parts in a timely manner. Cost was fair and work was completed ahead of the anticipated time frame. I was a very happy customer!
Deborah Powell
★★★★★
3 weeks ago
I'm extremely pleased with the service at this auto repair shop. My car needed a new alternator, and when I called to schedule an appointment, they quickly arranged to check it out. I had the car towed there just before closing time. The following morning, I received a text with the results of all inspections. They also followed up with a phone call. My car was ready for pickup by 2 PM that same day. This was the fastest major car repair I've ever experienced.
Ethan Ryu
★★★★★
a month ago
I've been a loyal customer for years, and I can confidently say this is the most reliable and professional shop I've ever worked with. They've kept my car in consistently great shape year after year, and I trust them completely with every repair and maintenance visit. I always leave here knowing my vehicle is in great condition. Highly recommend to anyone looking for dependable, professional service.
Angie Ritter
★★★★★
3 weeks ago
Honest work and honest pricing. They have taken really good care of my car and are always professional. I’m very grateful to have found them. I have never had an unpleasant experience with them. It is rare to find an auto body shop as honest as they are. I continue to take my car to them for oil changes, tire changes, etc because I know they will get the job done without over charging me.
