Is this your business?
Get listed as a verified member and unlock these powerful tools:
About Business
Eau Claire Express Lane is a leading Car Repair specialist serving the Eau Claire, WI, Eau Claire area. They provide a wide variety of solutions, including Car repair and maintenance service, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 53 verified reviews, their reputation precedes them. As a locally-owned business in Eau Claire, WI, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Eau Claire, WI.
Map is ready to load
Click the button below to display the interactive map.
Google Reviews
Shauna Ponty
★★★★★ I like the concept of first come, first serve offered by the Eau Claire Express Lane. The service manager was friendly and disclosed the time line in getting an oil change. The whole experience was great!
Melissa Blunt
★☆☆☆☆ Was very disappointed that the oil change package that I paid for was no longer accepted due to a change of ownership. Money doesn't come easy and to find out it was no longer honored is disappointing. They then tried to tell me I used them all but I know there were at least 2 left. I've purchased 4 vehicles from Eau Claire automotive but will now take my business elsewhere. Then charged me $94 for a oil change only.
Eric Hach
★☆☆☆☆ I am less than pleased with how the situation played out. Requested service for an oil change (nothing else including a "recommended battery replacement" which i declined, and am still driving with no issue 8 months later, through winter i might add), paid, left, didn't make it 1/4 block before having to turn back knowing something was very wrong, every time stepped on the gas vehicle physically shook and made a whining noise, senior tech came to look at it, said seemed like the all-wheel drive wasn't engaging properly, put it back on the lift to take a look at it, came back with something about the transmission slipping and i know it's kind of a weird coincidence it happened after bringing vehicle here, and then went to go look at it again. Turns out the tech servicing it drained "some" transmission fluid before realizing it was the wrong plug is what i was told because in a Subaru the 2 plugs are near each other. So knowing this happened they still handed me my keys and let me pay and be on my way, doesn't seem like a good way to run a shop. Then they ordered transmission fluid, but not enough, so ended up having to wait longer. After was not offered anything so much as a discount for the extra nearly 2 hours waiting to correct the problem that they caused but wasn't about to stick around any longer to argue the point, just ready to be done with the whole situation and never return. Well, updating because there is more to this debacle than previously known, it's questionable since like previously stated with replacing the transmission fluid how many times they pulled out and replaced the plug to get the transmission fluid back to the proper level (having not ordered enough the first time) , in their haste to get me out the door also looking like they stripped out the fill hole housing AND the plug itself leaving my transmission leaking for the past 6000 miles. My most recent trip back to a Subaru dealership having known that they had caused this whole mess and not trusting anything that they had done, also knowing at the 100,000 mile Subaru recommended having a transmission flush, so rolling into Subaru at 109,825 mileage and not knowing what Eau Claire express lane had actually filled my transmission with i requested that Subaru completely flush the transmission along with my next oil change. That's when they discovered the stripped housing and plug and did not feel comfortable with it leaving the premises until fixed, go figure. So until this point in time when Eau Claire express lane clearly botched this simple oil change request, no one should have touched my transmission plug literally at all since it was installed in my car when they put the car together at the factory. Now at this point I went back and specifically asked to speak to Brian so that we could clear up the situation and hopefully that they would pay for the repair to my transmission which came to about 643$. He told me that day that that oh yes we'll definitely cover some of this bill and that i need to speak with some higher ups, and that he wished i had come to them to repair it because they could have repaired it for less. (Keep holding your breath I let you ever touch my vehicle again, you got to be out of your mind...). But he persistently said yes we'll cover at least some of the bill and we left it at that and that he would call me on Mon. Morning at around 9 a.m. I didn't get a phone call at 9 or 10 and at 11 finally called him back for him to tell me that they were thinking about not paying anything but he was still working on it and that he would get back to me. I gave it a reasonable week and called again the next Mon. But unable to get him on the phone i left a voicemail trying to figure out anything really. Now being 10 days after even the voicemail I'm just assuming they're just giving me the run around and leaving me out to dry as it were. I guess the next step is court. I DO NOT UNDER ANY CIRCUMSTANCES RECOMMEND VISITING THIS SHOP FOR ANYTHING SO MUCH AS AN OIL CHANGE.
Visitor Reviews
No reviews yet. Be the first to review this business!
