Ed Carroll Volkswagen

Charlotte van Roosmalen

★★★★★

2 months ago

We bought a car 6 years ago from Ed Carroll and went back to them again. Great service, fair pricing and very friendly! Thanks Mark for helping us find our car again!

Chris Abbett

★★★★★

3 months ago

Ryan did a great job of taking care of us as we had our car in for its 60000 mile check up. The Acura team did a great job of checking out our car and getting it ready for its next 60000 miles. They also provided a loaner vehicle for us to do errands while the work was being serviced. Thanks for taking such good care of us.

Riki Peper

★★★★★

6 months ago

We worked with Tyler and had the smoothest car buying experience. My husband and I owned a 2011 Tiguan that happened to get totaled. We T-boned a truck doing at least 40 mph. Our Tiguan pushed 18 inches into the truck. My husband needs a total knee replacement (he was driving), I broke my sternum and blew out 3 disks in my neck. In my heart I know it saved our lives. Always wear your seatbelt, it may hurt in an accident but it's worth it. We bought a 2024 Tiguan simply because I know I'm safe.

Julia Kingston

★★★★★

4 months ago

I had an exceptional experience with Ed Carroll Volkswagen and can’t recommend them highly enough. They helped arrange a tow truck to get my son’s car safely to the dealership, quickly diagnosed a dead battery, and completed a full check-up to make sure everything was running smoothly. A huge thank you to Rick Wood, who went above and beyond throughout the entire process. Because I’m not local, Rick took multiple calls from me, patiently answered all my questions, and made sure I understood every step. He even coordinated with a team member to personally bring the car back to my son, who is a freshman at Colorado State University — an incredible relief for us. Their responsiveness, professionalism, and genuine care made a stressful situation so much easier. I’m deeply grateful for the support, and I highly recommend Ed Carroll Volkswagen to anyone in the area. They truly got us back up and running in no time. 🙏🚗💙

Jules Benson

★★★★★

a month ago

Rick and the team at Ed Carroll have been great partners in service and warranty experiences with my VW. I particularly like the short videos that their technicians now send as part of any service or repair. The team are always polite and helpful.

David Erickson

★★★★★

2 months ago

Johnny was helpful and professional in the service department. They were easy to reach, kept the details clear, and stayed consistent as things moved along. When questions came up, Johnny handled them quickly so nothing got stuck waiting on an update.

Barbara Lyle

★★★★★

3 months ago

We had an exceptional experience working with Dom to purchase our Taos SE. He went out of his way to give us multiple options to consider and never pressured us to make a decision. We were impressed by his knowledge regarding the product and made sure we ended up with a Volkswagen that’s a perfect fit for us. The purchase process was professional and efficient from beginning to end.

Jackie Vavroch

★★★★★

4 months ago

Had a great experience. They made me feel like a VIP client they had known for years even though I was a first-time customer. Tyler was incredibly responsive and went out of his way to source the specific vehicle I was looking for (and even went to another city to pick it up for me). Roy in finance made the whole process a breeze. I may be a VW driver for life now, just so I can continue supporting this dealership.

Harry Damm

★★★★★

Edited a month ago

My VW Buzz salesperson, Darren Sussman and his entire team at Ed Carroll’s Volkswagen and Audi Dealership in Fort Collins, were excellent to work with and made it easy to do business! Two years ago I started petitioning to secure the first available VW Buzz. Darren was the most knowledgeable and service oriented salesman I ever met in my 71 years buying cars! He is an Audi and VW expert with a passion for his vehicles! He knows his stuff! He is smart and fun, a trait that is welcoming. Having spent 43 years in Sales, I appreciated Darren and Carlos for their consultative selling techniques that came naturally and from the heart! They walked me thru the process from day one, keeping me up to date and informed. They really take pride in their relationships and the product. I admire their work ethic and look forward to the next 8 years of vehicle warranty on The VWBuzz so I can keep in touch with their smiling faces! They sold me the very FIRST VWBuzz sold and registered in the entire State of Colorado! Driving the Buzz is like riding on a cloud! Call these guys for a test drive and you will become a fan! Service with a smile! Above and beyond the call of duty!

Gina Santoro

★★★★★

4 months ago

I’m normally not a fan of auto dealerships because their salespeople make it an awful and uncomfortable experience. So, when I decided to lease a new vehicle, I did some research and was pleasantly surprised that Ed Carroll VW had the best reviews in my area. With my fingers crossed, I went in to test drive some vehicles, particularly the 2025 Tiguan that is part of their sale through November 31st. Upon my arrival to Ed Carroll Volkswagen, I was greeted by the front desk personnel and quickly introduced to Joe Vargas. Joe is a very professional, knowledgeable, patient, and kind person. I test drove the car and instantly fell in love with it. It was getting late and close to closing time, so without any pressure, Joe asked me when I wanted to come back and have my vehicle appraised and to test drive the vehicle again. He didn’t demand I return the next day, or even the following week. I was pleasantly surprised and let him know I would call him the next Friday. Not one time did Joe make me feel pressured, nor did he harass me by phone or email (all the other dealerships are still emailing, texting & calling me). I called him late the next Friday (11/7) and made an appointment for the next day (11/8). He offered me anytime that worked for ME (with 2 exceptions as he was already booked ). On Saturday I texted Joe and needed to push my appointment to later in the day. He was SO understanding, flexible, and accommodating. When I arrived, I sat down with Joe. He took his time explaining everything we spoke about previously, listened and answered my questions, and was the most HONEST salesman I have ever encountered!! Even more surprisingly, Joe and his manager, Carlos, managed to get me $2500 over KBB’s suggested trade in value. I not only got the exact vehicle I WANTED they made sure it was within my budget!! I have never been so happy to return to a dealership, even just to stop in and say hello. I am SUPER impressed and EXTREMELY grateful for Joe, Carlos, and Lane. I highly recommend Joe Vargas and the whole team at Ed Carroll VW.

Jamie Peper

★★★★★

6 months ago

Tyler was exceeding helpful and friendly. Got into a car wreck and totaled or 2011 vw tiguan. It saved our lives so we got a 2024 vw tiguan and the process was smooth. Tyler went above and beyond. Excellent customer service. Only thing on website said it had blind spot monitor and when we got the vehicle it did not have it. So just verify it matches with what the website says.

Hugh Peltz

★★★★★

6 months ago

I was very impressed with Audi’s service and staff. I dropped my car off early and they got after it early! They were accommodating to my vehicle’s unique problem, quickly returning information and a solution. I could not feel better about the experience. Shoutout to Ryan and Collin for their combined effort and overall professionalism.

Russ Reid

★★★★★

4 months ago

As usual, another great day at the Audi store ! Everyone there treats me like family, Ryan's like an old friend to me. All the advisors and sales staff are great and knowledgeable. Grew up in a VW family environment , happy to be back in the VAG again !!!

Karen Landsgaard

★★★★★

8 months ago

First of all, John Carroll is a person of integrity, honesty, and kindness! He connected me with salesperson Mark LaMere who was absolutely amazing! He knew everything there was about the vehicle I eventually purchased. Mark was kind, professional but personal, took time to hear what I was looking for and then delivered it! He took such care and time to get everything just right. I very much appreciated the whole experience here, and just how detailed the explanation of everything was related to the purchase and details of my new car. I love my new VW Atlas! I highly recommend Ed Carroll and Co, and be sure to ask for Mark LaMere…he was awesome!

Michaela Heidebrecht

★★★★★

5 months ago

Tyler helped my husband and I when we were interested in VW Beetle they had on the lot for sale. He was extremely helpful and made everything go smoothly. He honestly made the car buying experience fun which is crazy because buying a car can be such a hassle. Lane was also great to work with as he was very speedy at getting us a good loan and getting the paperwork done. They both treated us with utmost kindness. I would suggest anyone currently car searching to head here and ask for Tyler. He will go above and beyond to make your car-buying experience easy and enjoyable.

Bob Molcsan

★☆☆☆☆

4 months ago

Since when does a simple oil and filter change cost 169 dollars? If you use the best oil and filter you are looking at 50 dollars. How about changing differential fluid unnecessary to v the tune of 270 dollars. Not due for a minimum of 15,000 miles more. If you enjoy being gouge, i highly recommend Ed Carroll. I went to maintain the warranty. Bought the car in Denver after I got prices are Ed Carroll, that was another joke.

MaryK

★★★★★

Edited 4 months ago

We’re extremely happy to have experienced working with an outstanding team of people at Ed Carroll Volkswagen/Audi, resulting in the purchase of our new Q4 e-tron!!! Jeff Holder is amazingly helpful, patient and kind throughout the entire purchase process! Roy Gulledge was also a pleasure to work with during the closing documentation process! We really enjoyed our time and had many laughs during what is normally a very stressful process. The entire team made our experience enjoyable and fun! Highly recommend Ed Carroll Volkswagen/Audi!!!Our thanks to you all!