About Business
Eddie Tourelle's Northpark Nissan Service Department brings expert Car Repair solutions to the local community in Covington, LA, Mandeville. From Auto repair shop, Air conditioning repair service, Car battery store to complex Car Repair projects, they maintain high standards of service quality. Local residents in Covington, LA appreciate their attention to detail, leading to a consistent 4.5/5 rating from 75 reviewers. By focusing on the specific requirements of the Covington, LA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Covington, LA and beyond.
Google Reviews
Alice Rhodes
★★★★★
7 months ago
I’m happy I had Jamie to assist me with my service appointment. She was very nice & friendly. She was very knowledgeable and she kept me updated on my service appointment. I’m so happy she showed me that I had auto start on my car because I never knew that and I had my car for over a year now. Thank you for everything Jamie!
Theron McCarthy
★★★★★
6 months ago
I had a key fob program for Nissan sentra. Service department was exceptionally fast. Overall I am very satisfied with that service. Just wasn't satisfied with what it cost for less than 30 minutes in the service department.
Onceuponachildslidellla
★★★★★
a month ago
Very happy with the service I received. I would recommend this dealership to anyone. Thank you.
Dina Minor
★★★★★
Edited 6 months ago
Eddie Tourelle's Nissan has the BEST service department of any Nissan in the area. Even when I lived far from their location, I still drove out of my way to go there. You can trust your car to their capable hands. And Josh and Jamie will take great care of all your needs. I recommend them highly!
donald sampey
★★★★★
6 months ago
Steve Jackson best Service Manager ever, trust him completely and his service team does what they say and get you in on time, and out quickly. Been doing business with home over 18 years and will continue to do business with him.
N G
★★★★
☆
Edited 4 months ago
The service representatives were awesome. I only deducted a star because the service technician rotated my tires but did not check the tire pressure, I had to add about five pounds of air to each tire. Also they left oil on one of the plastic trim panels underneath the hood.
Lindsey Brennan
★★★★★
2 months ago
Customer Care and Service never disappoints. Ron in the service department had my cars oil change done quickly.
Sara Stewart
★★★★★
6 months ago
The communication between Jamie and I was outstanding! I was able to voice my concerns about my car issues and she relayed them to the mechanics. I really feel like they did an amazing job.
Stephanie Harrell
★★★★★
3 months ago
Had a slow leak in my tire. They quickly found the problem (nail), repaired the tire, and didn’t charge me a dime. Great service, friendly and knowledgeable staff.
Patty Cowart
★★★
☆☆
6 months ago
Service was good. Just when I said what I was there for oil change. Was asked if I wanted tire rotation and cost is 24.99. I feel my warranty should show in their computer when they pull up my name that this service is included free.
Theresa Tricon
★★★★★
3 months ago
Service was great! Oil change and tire rotation completed in a timely manner. The service manager and staff were extremely knowledgeable and professional.
Rebecca Acquistapace
★★★★★
4 months ago
Extremely courteous, thorough, and prompt. They have a great waiting room with coffee, tea, and bottled water. Great place to get your car serviced.
Fiorello Aversa
★★★★★
Edited 6 months ago
I purchased a use Nissan Kicks in March of this year. It seems to be a nice vehicle. I like the way it handles and the comfort. I experienced some noise while braking so I brought it in to check it out. Three times. The service rep. keeps telling me that’s normal. I don’t think a squeaking scrapping, crunching noise is normal. The last time I brought it in for the brake noise it stopped so evidently they did something. How long it last I’ll let you know. TheWarning lights came on shortly after I bought it. They did fix that. An update to my brake problem. I filed a complaint with the BBB. The next day the service manager called me to set up a service to try to fix the brake problem I brought it in. I meet him. A very nice man. He had his head tech look at my brakes. They found the problem and fixed it. I call the BBB and withdrew the complaint. So that proved I was being honest about my brakes.The service rep. was also a nice person. I emailed the VP and told him he is fortunate to have good people working for him. I also read he (the Vp) was ready to do battle over the BBB complaint but I had withdrew the complaint by then and he cooled off.
Jean Knight
★★★★★
Edited 3 months ago
Front right tire blew out. After getting help from a St Tammany Parish Deputy brought my car to Nissan. Ashley was a great help on the phone and when I arrived Ron was also a great help. Ron is probably one of the nicest guys I have worked with since purchasing my car. Left my car there and it was ready later in the day. Ron kept us advised the entire time. Next time I bring my car in for maintenance check I will ask for him. Hope he is still there.
Joaquim Barros
★★★★★
4 months ago
Thank you to the Eddie Tourelle's Northpark Nissan team for the excellent and honest service on my car. The quality of work is truly exceptional, the staff was friendly and professional throughout the process. Highly Recommended.
Jack Iskandar
★★★★★
2 months ago
I had the best customer service experience with Jamie. She provided me with any and all updates and reassured and answered all my questions. She made me feel like a valued customer. Thank you very much.
Janet Hyver
★★★★★
2 months ago
Jamie Snyder was on top of everything. Went to dealership 2 days in a row and she made it happen at my request. Everything done in a timely manner and she didn’t miss a beat and stayed on top of it. She is a jewel.
Cameron Heil
★★★★★
3 weeks ago
I can honestly say this was an experience to remember. I purchased my new vehicle from here yesterday, the whole process was very smooth. The entire staff were great, very helpful. Brandon was such a big help through the process. Keep doing great things. I appreciate you guys a lot.i highly recommend NorthPark Nissan. Thanks again for everything.
Vincent Carnovale
★★★★★
2 weeks ago
Jamie and the entire team at Eddie Tourelle’s Nissan dealership in Covington were outstanding! I came in for a routine oil and filter change and as soon as I pulled up to the service department I was greeted by multiple service writers. Jamie and the team communicated perfectly with me and delivered exceptional customer service from the beginning to the end. While my car was being serviced I received several updates and given the status of my car being completed. To top it off, I was also greeted by Allen who sold me my Rogue! He truly wanted to make sure that I was completely satisfied with my recent purchase and made me feel like I was part of the Nissan family! Great job to the entire team at Northpark Nissan for making my experience so special! Please give them a shout out for a job well done!
Lanesha West
★
☆☆☆☆
3 weeks ago
LONG POST ALRET🚨 I usually don’t make posts like this, but at this point enough is enough. 🤷🏽♀️ Yesterday I went to Eddie Tourelle’s Nissan because my tire pressure light came on. They found a nail in my tire. I had to leave briefly for work, and one of the employees was incredibly kind—he even gave me his own PSI motor in case the tire pressure dropped before I came back. I truly appreciated that.💪🏾✅ When I returned, I was told there were a few cars ahead of me and it would take an hour or two. No problem. I asked if I could come back after work, and they said as long as I was there before 6 PM, it would be fine.✅ So I got off work early and made it there at 4:39 PM.✅ That’s when Damion Harris repeatedly told me “it’s kind of late for services.”😡 Late? I was doing exactly what your staff told me to do earlier that day.😤 To make matters worse, I had just left work early because I received a video of my son, Jasper, and it looked like he may need emergency veterinary care. I was already stressed and trying to handle multiple things at once.😭 Instead of reassurance, I was met with attitude.🤬 When I mentioned that I no longer trust him because of a previous issue where my transmission went out for the second time and I was incorrectly told nothing could be done since I was “out of warranty” (even though they had just replaced it), he cursed under his breath and got visibly angry.😡😤 Thank God for growth because I wanted to show my ass!!!! After waiting 30 minutes for what should have been a 10-minute tire plug, Mr. Ron brought my receipt and said the tire had been fixed. 🎉 Fast forward to this morning… My tire pressure light is on again. Same tire.🤔 So instead of clocking in for work at 8 AM, I’m sitting at another tire shop dealing with a problem that was supposedly fixed yesterday. 😡 At this point, this is the final straw.👌🏾 The only reason I’ve continued to do business here was because of my salesman, who has always taken care of me. But his professionalism can’t make up for repeated problems with the service department. Nor should I have to keep going to their manager Mr Steve for Issues they are supposed to be taking care of on their own!!! 😤🙄 Because of this experience, I will no longer be a customer here.🤷🏽♀️ trust me I know yall dont care 👌🏾 When it’s time for my next vehicle, my business will be going somewhere else.✅ People deserve honest service, respect, and repairs that are actually done right.☺️ something I can't say I've gotten from your service department...anyways have a great day!! Sorry for those who are affected by things like this who have nothing to do with it...it's bad when everyone suffers for the bad!!
