Envision CDJR Service & Parts West Covina

nick lai

★★★★★

2 months ago

I’ve been to other dealerships before… and let’s just say this one made them look like practice mode. Gerardo Figueroa handled my Chrysler service and recall like a pro—clear communication, fast service, and zero headaches. No chasing updates, no confusion, no “dealership drama.” Way better than any other dealership I’ve dealt with. If all service advisors were like Gerardo, recalls wouldn’t feel like a punishment.

Jorge Ramos

★★★☆☆

a month ago

Oil change went well, although the list of repairs were never sent to me as mentioned. I called to remind them. They stated it would be sent that day , unfortunately I am still waiting.

Johannes Kreubal

★☆☆☆☆

3 years ago

My name is Jonathan Graybill, owner of Graybill Metal Polishing, a local small business. I purchased the extended 100,000 mile “bumper to bumper” warranty from the dealership when i purchased my 2019 Ram only to find that it doesn't cover windshield seals. So my several thousand dollar warranty apparently does not cover a factory defect that allows water to rush into my car whenever i experience heavy rain conditions. I wonder to myself if they would cover any damage to the electrical system that would occur as water rushes into my dashboard. For all i know that could start a fire. And as a father of a newborn baby that is strapped into the back seat, this is a less than comforting thought. As far as I'm concerned this company knowingly sells bunk warranties, and then when you talk to their service department they tell you that your extended warranty, the one that you bought from the same dealer, is a “third party warranty.” Meaning they will not supply you with loaner car or even a rental. I will never purchase another vehicle or have my current vehicle serviced with this location again. And in all honesty, this will likely be the last domestic truck i purchase. I had a tacoma for five years and with every single service and repair experience i was offered a shuttle back to work or a rental. As an American, i am disgusted by this particular American corporation's behavior, but i am not surprised. Buy a Toyota. Thats what i plan to do after i can offload this truck without too much damage to my wallet. The truck is nice, all things considered. And I'm a Mopar guy. So i never wanted to admit that the foreign carmakers and dealers were the better option, but my personal experience dealing with these two organizations has taught me better. I also requested a new key fob because the key that came with the truck was damaged. They agreed. It’s now 6 months after my initial purchase and after probably a dozen calls, i still haven't received my key. This business has the worst customer service and business practices that i have ever experienced. And i personally dealt with Boyd Coddington, so that is saying something. Whatever you do, do not purchase their extended warranty. Im sure Safelite auto glass will give me a better deal than this dealership if i do end up having to pay out of my own pocket to fix a factory defect that could potentially harm my family as we are driving on a road trip and face harsh weather.

Sylvia Martin

★★☆☆☆

3 months ago

I am basing my review on the price of services. I was quoted over $700 to replace a battery!!! I ended up getting AAA to install it for $275. I understand that dealerships are pricey but this markup is ridiculous.

Kitzia Aguilar

★★★★★

7 months ago

If you’re trying to find a car, I highly recommend Alan Aguilar as your salesman. He is super helpful, friendly and will always listen to your wants and needs. Will definitely be recommending him to all my friends and family!!! 10/10 really great experience.

Kent Siria

★★★★★

Edited 3 months ago

Great job fast and efficient, best part, I like about it is that they are honest if it needs something they’ll fix it if it doesn’t need it they won’t tell you it does.

Divina!!!

★★★★☆

a month ago

Everything worked out as I needed a new battery. Manager gave me a good discount. Thank You!

Tony Edgar

★★★★☆

2 years ago

The service writers were nice to deal with and everything was completed timely. The issue I have is I was told my front brake pads and rotors were shot. The pads were in need of replacing, but the rotors were in great shape. It may have been something lost in translation between the tech and the office, but you're playing with people's wallets. In addition, assuming it was a miscommunication, it can still lead one to believe that the dealership is using a big safety concern for most drivers (brakes) as a means to get additional work. I was a service manager for 30 years and I always told the staff to have the facts straight and be sure to be honest with the customer. "Sir, your front brake pads are worn out. The rotors are 'okay' but should be replaced." This is assuming you folks don't turn rotors anymore. The only reason for that is to create an opportunity for parts revenue. I had a local shop turn my rotors. They said they were in great shape according to the guy who did them for me. I have no intentions to go to another dealership but will research all recommendations given to me going forward.

Philip south

★★★★★

a month ago

So far, of all the CDJR dealers in my area... best service experience.

Amy Scheffler

★☆☆☆☆

2 years ago

I came here because I was tired of the poor treatment I was receiving from Glendora Dodge. My appointment to drop off my truck was right when they opened, I sat outside the gate for 20 minutes as multiple workers walked by. The courtesy ride I requested when booking my appointment was never provided and I had to call my mom to come get me. I was late to work because of this delay. Went days without any update on my truck, regardless of how many times I called. AFTER TWO WEEKS, they finally told me what the problem as with my suspension. Didn’t bother to tell me the day I dropped off my truck that they didn’t have a service manager at the location because he quit. I could’ve taken it to another dealership during this time. Any time we called, we sat on hold for 20+ minutes. And when if they didn’t have the answer after being on hold, they said they’d get back to us and would maybe call 3-5 hours later, if we were lucky enough to receive a call that day. After three weeks I was told my truck would be available to pick up on Friday. Friday morning I called to see when I could pick it up, they informed me that once again it would not be ready because there weren’t any technicians present to install the part. They said it would be ready by Monday. Monday night they called to tell me it wouldn’t be ready until Tuesday. Tuesday, I was able to pick it up. 1 whole month my truck sat there yet only needed two days to fix?? No compensation for anything either. To top it off, My truck was disgusting and filthy after sitting in their yard for a month. I appreciate the ones there that did finally help us but the dealership itself should’ve spoken up when they couldn’t get my truck fixed right away and given me the opportunity to go elsewhere

Samantha Hallowell

★☆☆☆☆

2 years ago

Had a part come off my car while in the freeway back in September. After not ordering the part, ordering the wrong part ect they finally got the part in 10 months later. Was told when I originally took my car in that it was under warranty since I did not do anything to cause it coming off. When they got the part in the guy who checked me in was very rude making it seem like I made it up that I was told under warranty until I showed the email conversations I had. Have same attitude about it when the car was done. Was also told it was going to take an hour and a half to two hours. So I did not get a ride, I was waiting for over four hours and had to go ask for updates. Do not go here!

Scott S

★★★★★

2 years ago

I brought my Jeep in for service and assessment of an issue with the exhaust. Victor and the team serviced and assessed problem within one day. I picked up my Jeep and scheduled next appointment when part needed arrived. Victor and the team did a great job of fixing it that day. I am very grateful for the excellent communication and effort by this team and dealership. I highly recommend you try them out for your next dealership visit.

Nereyda Diaz

★☆☆☆☆

2 years ago

My appointment was at 8:30 am for an oil change, I got there at 8: 20 am. I checked in and went to sit in the lobby. Around 9am I noticed my car was still sitting in the same spot. I spoke to someone and informed them that at the time of scheduling they informed that I would be out in 1 hr max. The employee moved my car to an empty parking spot and again it sat there for about another 15 minutes. I again asked to speak to the manager and he informed that he would bring my car back as soon as possible. He stated that other customers had shown up (with no appt) and he likes to take care of everyone. Then I asked, well then what is the point of having appts? They finally brought my car back and completed service. At checkout I received my receipt that stated I had a nail in my right rear tire and that my motor mounts were leaking. I also received the video that they text you of the 12 point inspection that stated that my motor mounts were fine. I called and asked what is the correct info and no one could answer my question. Honestly this was the worst service I have ever received.

Rolando Vargas

★★★★★

Edited a month ago

Great service highly recommend Johnothon service writer very professional thank you

Paul Toles

★★★★★

2 years ago

Victor did a great job taking care of me and my vehicle I don’t think I could of asked for any better service. I never had a dealership send me a video of there inspection, that was awesome personally I think you guys should build off this and offer your customers other options with there repairs. Anyway I think Victor and his team did a great job. I don’t think I will ever go anywhere else. Thanks Vic

John Sheppard

★★★☆☆

2 years ago

Nice and friendly staff. Unfortunately a couple of reasons for average grade; had to pay a large amount to fix my engine, the same issue occurred 1 yr and 2.5 weeks ago so warranty expired. To have the same exact issue almost a year apart is very questionable. Also this dealership is extremely busy. Took car before the gate to the service department opened and still had to wait 4 hrs for them to diagnose my engine issue.

kirby fleming

★☆☆☆☆

2 years ago

If i could give 0 stars i would!!! Horrible Experience !!!Purchased a truck started smoking and not running about 30 minutes after I drove it off the lot. Tried talking to the manager called about 7 times never gotta call back. They avoided my calls. Didn't want to work with me. Finally got them to put it in the shop. And they had it over 3 months. I got it back 5 days ago, and I'm having the exact same issues as before. Still not repaire!!! No one communicates to each other, they're customers, services is horrible. Not to mention when i purchased the truck they had very high pressure and unknolagable salesman. This is the worst experience I've ever had purchasing a vehicle.