Escondido German Auto

GSE

★★★★★

5 months ago

First visit to EGA and I will definitely make this my service provider. Austin provides a detailed review, with pictures of my car, of what they inspected, what should be repaired, and what the cost will be. I was provided with free transportation while they worked on the car. Austin and the entire staff are friendly, professional, and honest about what needs to be done. They didn’t even charge me for checking an additional issue on the car. The cost for the service was very reasonable.

Bryan Do

★★★★★

4 months ago

I came in for the first time for an oil change and everyone was so kind and professional. Customer service was excellent and quick. Everything is very transparent and they even washed my car at the end! Will definitely be returning for future services

Ellen Massena

★★★★★

a month ago

Excellent service and knowledgeable about required maintenance. Austin is a pleasure to work with. This is the only place we’ll bring our Porsche to from now on!

J. P.

★★★★★

3 months ago

Austin and Erica provide great customer service and the technicians never fail to fix whatever needs to be done on my almost 30 year old Mercedes E320! I highly recommend Escondido German Auto.

Brenda Martin

★★★★★

5 months ago

Another WoW! Yes, just a simple oil change and inspection but Austin and team go above and beyond and my car literally seemed more “peppy.” I tried other vendors this past year for oil changes, but EGA is simply a better provider for excellent service in these vehicles. Thank you!

Rob G

★★★★★

a month ago

Great place to get your Mercedes serviced. Erica and Austin are very knowledgeable and helpful. I get better service here than I do at the dealership.

Alyssa Lyn Fortier

★★★★★

6 months ago

EGA is great! Everyone is so nice and while labor is expensive, I can tell they do a great job and really care about my car. I also really like the free shuttle pickup if you live within Escondido. It makes things a lot easier!

radu terite

★☆☆☆☆

8 months ago

This is the worst car service I ever received. I’ve brought my car there for about a year now. Both service advisors Erica and Austin don’t respond to my calls in a timely manner. I had to physically go there to get an answer multiple times . On my first visit one of the technician broke the seal of my fuel filter and they had the car sitting there for two weeks. And on my last visit, I have not received an accurate diagnostics because the technicians tool was not updated.I brought the car in for calibration of the Knox sensor, and Austin the GM is refusing to do it because I told him about my right to contact BAR. I don’t understand why anybody will go to this place when they treat people like that. Everybody’s time is valuable but all they care it’s about money. I wouldn’t recommend this shop to anybody. Do yourself a favor and stay away from this crooked shop!

Bob Holburn

★★★★★

7 months ago

I recently discovered EGA after receiving a repair estimate from a local Mercedes dealership for $7,200. Austin and team repaired it for a fraction of the estimate and did it in a timely manner. I highly recommend this business! I only wish I had found them earlier!

George Kaiser

★★★★★

3 years ago

Their garage bay is always full of Ferraris and 911s but they always give my scrappy E46 all the love in the world. They're amazing at finding good parts fast. Above and beyond service - when I picked up my car I was delighted to see they washed 4 months of pollen off it, filled the tires back to 38 psi, and fixed some loose trim in the cabin, all as a courtesy beyond the requested work. Austin is a homie. Great shop.

Kevin Barr

★★★★★

7 months ago

I had a good experience with service of my ‘20 Carrera 911S at Escondido German Auto. They were timely in the service performed, very cost competitive, and the staff was great - beginning with Austin. I’ll certainly be a repeat customer.

Kirby Collins

★★★★★

a year ago

I have a 1985 Volkswagen Cabriolet Convertible, The Services writer & Parts Staff Were Able to Find me a New OEM Blower Motor Assembly! Next Time I Need Repairs, They Will Definitely Have my Business!👍

Drew R

★★★★★

2 months ago

Austin & the rest of the team at the shop are always amazing when I take my car in for service. 10/10 recommend!

ricchyvee

★★★★★

4 months ago

Austin was great. Very Professional and knowledgeable of what my vehicle needed. I will be back for further services.

Carlo Saggese

★★★★★

3 months ago

Great communication , kept me informed daily. Performed a detailed analysis of the issues and presented options to resolve the problems. Overall great experience

Mike Roozen

★★★★★

Edited 5 years ago

I have a Porsche Carera..a 1999..since I purchased it a few years ago EGA has kept it in flawless running order. They communicate very effectively, make everything easy and do fantastic work. It's the best auto service place I've ever been to..and the car continues to run at super high performance perfection..thanks to Derek, Alex, Keith and their whole staff. Thank you, thank you..you make owning this car the real pleasure it was meant to be!

Charles Overton

★★★★★

a year ago

Well, I always have a good experience when I work with you guys. You guys are very thorough and very professional. I always feel like I know you personally because you have great attitudes and you’re very attentive. I will continue to come back if I need help with my vehicle. Also have a loaner helped very much. I appreciate that so overall, you get a 10 out of 10 rating.